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Record high customer satisfaction gives iiNet plenty to celebrate

Last year was a record-breaking year for customer service at iiNet, and after winning our first international award for customer service excellence from the International Council of Customer Service Organisations, I’m thrilled to see 2014 is already shaping up to be … Continue reading →

Safer Internet Day 2014

Sorry Facebook, it’s not you- it’s them. As Facebook loses its lustre with younger users, losing 3 million teens since 2011 it has been replaced with newer and oh-so-cooler alternatives that have not yet been ‘ruined’ by snooping parents. As … Continue reading →

Social media: Orwell’s 1984 versus 2014

George Orwell’s novel Nineteen Eighty-Four presents an iconic vision of a dystopian future, where technology is utilised to monitor and control the masses. Remarkably, the book was actually published in 1949 – decades before it’s namesake. But despite being written … Continue reading →

Fetch TV: a new vision for Pay TV in Australia

Happy New Year to all, and a big shout out to iiNet for inviting me to be the first guest blogger of 2014. For those not familiar with Fetch TV, we are the team behind the “with Fetch” in iiNet … Continue reading →

Copyright or copywrong? The state of copyright in Australia

Tomorrow marks the two-year anniversary of the online protests that killed the Stop Online Piracy Act (SOPA) and Protect IP Act (PIPA) in the US. On the eve of what activists are calling ‘Internet Freedom Day’, we review the situation in Australia where changes … Continue reading →