Customer Service

On The Road with a Techii

You may have seen our snazzy techii cars out on the road. But have you ever thought about who’s driving and what they do? Robert Niblock, or Nibbler to his colleagues, has been with iiNet for over five years. He … Continue reading →

Small Business: Feel The Love

Do you have a small or home office but don’t think you qualify for our premium business services such as Priority Support and unlimited free uploads? Well here’s some news that you’re going to love – you do. Size doesn’t … Continue reading →

The Mystery of Bird Tower

What happens when you contact iiNet with a problem? After speaking to a friendly customer service representative (CSR) your issue can usually be fixed on the spot. But sometimes the situation is a little more complex than first appears. So … Continue reading →

Merry Christmas from Customer Support

With Christmas and 2013 fast approaching, it’s that time of the year to not only look forward to what the future holds, but to look back on the year that’s been. For our Customer Service teams, it’s been an awesome … Continue reading →