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Customer Service

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Record high customer satisfaction gives iiNet plenty to celebrate

Last year was a record-breaking year for customer service at iiNet, and after winning our first international award for customer service excellence from the International Council of Customer Service Organisations, I’m thrilled to see 2014 is already shaping up to be … Continue reading

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Customer Support hours over Christmas

2013 is beginning to wind down and for our tireless Customer Service teams, bringing another award-winning year to an end. With Christmas quickly speeding up on our radar, we thought we would let you know of our reduced Contact Centre … Continue reading

Interwebs

Share your opinion through our customer survey

Everyone is different We understand that not all of our customers are alike. For some of you, the Internet remains an unexplored wilderness requiring navigation with the help of a trusty guide (preferably not wearing one of those wide- brimmed … Continue reading

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Small Business: Feel The Love

Do you have a small or home office but don’t think you qualify for our premium business services such as Priority Support and unlimited free uploads? Well here’s some news that you’re going to love – you do. Size doesn’t … Continue reading

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The Mystery of Bird Tower

What happens when you contact iiNet with a problem? After speaking to a friendly customer service representative (CSR) your issue can usually be fixed on the spot. But sometimes the situation is a little more complex than first appears. So … Continue reading

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