I am honoured to have the opportunity of writing to you as iiNet’s new Chief Executive Officer.
Before I continue, a little bit of information about myself. I’m a devoted dad to three great kids and I juggle my CEO duties with my other career as coach to my son’s soccer team. I commenced at iiNet as Chief Financial Officer in 2008 and since that time I’ve not only enjoyed the challenges of the role, but I’m also proud of iiNet’s massive growth in that time.
In following on from Michael Malone in the role of CEO, I know I’ve got big shoes to fill. Michael founded iiNet, and until March 2014 was the company’s Managing Director and CEO. Michael has been an omnipresent force for the internet in Australia. Since founding iiNet in a suburban Perth garage in 1993, he has maintained a drive and passion for the internet that has been unrivaled.
Continuing our focus on customer service
Michael stayed true to the mantra of always providing excellent customer service above all else. He taught us well and I intend to make sure that awesome service remains the core goal of everything we do.
Our experienced and engaged staff continue to dedicate all their efforts to delivering fantastic, internationally-recognised results and service for our customers.
The strength of our customer service focus was again recognised via a number of industry best-service awards during the past year including:
The largest provider of telecommunications services over the National Broadband Network (NBN)
Not only was iiNet the first telecommunications company to be ready to operate in an NBN world, we have quickly become the largest provider of telecommunications services over the NBN with over 40,000 customers. As you would know, there have been some changes to the NBN with a change of Federal government, yet the current plan of using a mix of existing and new technologies continues to offer significant opportunities for iiNet’s customers.
Indications are that the current plan will enable a faster rollout, opening new markets and providing a level playing field, letting customers to continue to enjoy the internet and telecommunications services which iiNet provides.
The future for iiNet and our customers is undoubtedly exciting, and it’s great to be part of such a great company. It may be an understatement, but I’m excited to be here for the years ahead!