Earlier this week we announced that we were the first Internet provider to deliver the hat-trick of NBN services fibre, wireless and satellite. I’m happy to say that we’ve bowled another hat-trick this time for our customer service.
iiNet and Internode followed closely behind, meaning we took out the top three places. Howzat!
It’s always nice to receive recognition for the things we place such a strong focus on, like customer service, and the best thing about the Canstar Blue Award is that it’s voted on by you the customers.
We’ve also recently been recognised by the folk at Roy Morgan with their research finding that Internode, iiNet and Westnet also took out the top three spots for the inaugural Home Internet Service Provider of the Year Award.
As a business that began in CEO Michael Malone’s garage, we’ve come a long way in terms of our size and the services that we offer. One thing that’s remained the same is our promise to differentiate with awesome customer service. We are passionate about connecting people to the Internet and even more so about helping people realise the potential of their connection.
Take the BoBsquad for example, it’s an initiative that takes the customer service we’re famous for into the homes of our customers to set up and demonstrate how gadgets and devices can be maximised with an Internet connection.
We’ve also got the Learn with iiNet workshop program (Perth only for now) which sees us hold two workshops each month to teach Internet and computer skills to those who are tackling technology for the first time.
Going that extra mile is what we do and what we pride ourselves on. It’s nice to see that our customers are sharing their satisfaction and helping us grow our trophy cabinet.
If you’re interested in checking out what other awards we’ve scooped up recently, check out our website. Here’s to continued awesome customer service!