You don’t have to wait on the phone when you need to make a quick change to your account – thanks to Toolbox, managing your account online is easy! If you’re not familiar with Toolbox, here’s a handy guide on how you can quickly do the following tasks without having to call us up:
Logging in to Toolbox
You can log in to Toolbox through our website, or you might want to add https://toolbox3.iinet.net.au/ to the bookmarks in your web browser so you can visit Toolbox in just a click or two.
When logging in to Toolbox, it’s important to use the username and password for a broadband service on your iiNet account. If you’re a Mobile-only customer, you’ll have a single iiNet email address to use for Toolbox access. If you log in with the username and password for an extra mailbox that isn’t a broadband service, you won’t see a lot of features – it was designed this way so you can safely create mailboxes for children or housemates without giving them the ability to change your account.
You can find your broadband username on your monthly iiNet invoice. If can’t remember your password, you can use our password recovery tool and then write it down for safekeeping.
Updating your credit card or bank details
Updating your payment details can be a pain when your credit card has expired or you’ve changed banks. Thankfully, you can update your payment details in just a few minutes by using Toolbox.
Need more detail? Check out Updating your payment details in Toolbox on iiHelp.
Requesting an invoice extension
It can happen to anyone – maybe a surprise bill left you skint until next pay week, or perhaps you’re just worried a BPAY payment won’t clear before the due date. If you ever need a quick extension on your monthly iiNet invoice, don’t stress – you can request a 7-day extension in Toolbox.
Need more details? Check out Paying or extending and invoice in Toolbox on iiHelp.
Updating your contact details
Whether your mobile number has changed or you’d like your monthly iiNet invoices to be sent to a different email address, you can quickly edit an existing contact listed on your account in Toolbox.
Need more detail? Check out Updating your contact details in Toolbox on iiHelp.
Changing your broadband plan
A lot of broadband providers will lock you into a specific broadband plan for full length of your contract, with hefty fees if you ever want to switch. Not us! You can upgrade your plan any time you like, and downgrading costs just $29. It’s easy to view available plans for your iiNet products in Toolbox and make the switch online.
Need more detail? Check out Changing your broadband plan in Toolbox on iiHelp.
For even more guides on stuff you can do in Toolbox such as retrieving your invoice records and monitoring your usage, check out Using Toolbox on iiHelp.