The National Broadband Network has been rolling out for a couple of years now, delivering its fast and reliable connection to over a million Australian homes and businesses.
Even though it’s been doing the rounds for a while now, there is still some confusion about the mix of technology that’s going to bring our nation’s Internet connectivity up to speed.
iiNet receives many questions from valued customers about the NBN, and since we’re the NBN experts, we’re here to provide answers.
Here are some of your common questions about the NBN with answers to help you get better acquainted with the network.
Who is in charge of the rollout?
As many residents are used to dealing with their Internet Service Provider (ISP), like iiNet, for all Internet related services, queries and issues, it’s no surprise that there is some confusion about whether iiNet has some involvement in the rollout of NBN technology.
iiNet has no involvement in the construction and subsequent rollout of the NBN; our role comes into play once the NBN has gone live in your area. Once the NBN has gone live, we can then offer a suite of products to our customers, with one of our great value NBN plans.
It is nbnTM, a Governmental entity owned and operating under the Liberal National Coalition, who were created with the intention to, and are in charge of, the NBN’s design, build and operation. nbnTM oversee the construction of NBN infrastructure.
When am I getting NBN?
It’s the question on everyone’s lips: When is it my turn to get connected? Everyone wants a taste of those great NBN speeds and are eagerly anticipating its arrival to their address.
It’s important to remember though, it takes time to roll out a new network to an entire nation, and we can’t all be connected at once. If your street hasn’t gone live yet, don’t stress: you haven’t been forgotten! The NBN is still on its way.
To find out when the NBN will be available in your area, you can check iiNet’s NBN Coverage Map here. If your address pops up with a “Not Currently Available” message, it means construction of the NBN infrastructure has not yet commenced in your area.
So if construction has not yet started, but you are still keen to get the fast speeds the NBN has to offer, how can you keep up to date with the developments and when it’s coming to you? You can always register to the iiNet NBN Waitlist where we’ll keep you up to date on NBN news and rollout dates as we receive them.
nbnTM have also released a three year construction plan where you can view the year the first sites in your area will commence construction.
Which technology am I getting?
The multi-technology mix has some people a little muddled. There’s really no need for concern though, it’s not as complex as it may seem.
To find out which of the multiple technologies you will receive out of Fibre to the Premises, Fibre to the Node or Basement, Hybrid Fibre Coaxial/Cable or Fixed Wireless or Satellite, just check your suburb on nbnTM’s three year construction plan.
If you want to learn more about the different technology types, check out our handy video:
Do I have to switch?
If you’re not a heavy user of the Internet and are happy on your existing plan, you may not want to make the switch to the NBN. However, for those receiving Fibre to the Premises, Node, Basement or receiving Cable, approximately 18 months after the NBN rolls out to your area, the existing copper-reliant services will be disconnected, and to continue receiving an Internet connection, you will need to sign up to an NBN plan.
While you may not think this is an ideal situation for you, it’s important to remember the reason Australia is upgrading to the NBN is because our old network is not as fast or reliable. Even if you don’t need the speed, the NBN simply provides a superior and sturdier connection.
You can learn more in our video here:
Will my phone and devices still work?
As mentioned above, services associated with the old copper network will be disconnected approximately 18 months after the NBN rolls out in your area, for many residents and businesses. You will need to call a retail service provider, such as iiNet, and sign up to an NBN plan to receive a phone and Internet connection after the rollout.
To find out whether you can keep other connected services such as Foxtel, security systems and medical alarms, the best bet is to contact the manufacturer/service provider and ask them directly.
Check out our video about what happens to your existing services here:
I don’t think the NBN technology planned for my area is appropriate. What can I do?
Even though all the NBN technologies will provide a better and faster connection than pre-existing services, you may have concerns about which technology you are receiving due to specific circumstances affecting your suburb. Questions regarding which technology may or may not be right for your area are best directed to those in charge of such decisions, like the Minister for Communications: http://www.minister.communications.gov.au/ or nbnTM: https://www1.nbnco.com.au/corporate-information/contact-us-form.html
Got a question about the NBN that we missed? Let us know in the comments below.