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Get better acquainted with NBN

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The National Broadband Network has been rolling out for a couple of years now, delivering its fast and reliable connection to over a million Australian homes and businesses.

Even though it’s been doing the rounds for a while now, there is still some confusion about the mix of technology that’s going to bring our nation’s Internet connectivity up to speed.

iiNet receives many questions from valued customers about the NBN, and since we’re the NBN experts, we’re here to provide answers.

Here are some of your common questions about the NBN with answers to help you get better acquainted with the network.

Who is in charge of the rollout?

who in charge

As many residents are used to dealing with their Internet Service Provider (ISP), like iiNet, for all Internet related services, queries and issues, it’s no surprise that there is some confusion about whether iiNet has some involvement in the rollout of NBN technology.

iiNet has no involvement in the construction and subsequent rollout of the NBN; our role comes into play once the NBN has gone live in your area. Once the NBN has gone live, we can then offer a suite of products to our customers, with one of our great value NBN plans.

It is nbnTM, a Governmental entity owned and operating under the Liberal National Coalition, who were created with the intention to, and are in charge of, the NBN’s design, build and operation. nbnTM oversee the construction of NBN infrastructure.

When am I getting NBN?

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It’s the question on everyone’s lips: When is it my turn to get connected? Everyone wants a taste of those great NBN speeds and are eagerly anticipating its arrival to their address.

It’s important to remember though, it takes time to roll out a new network to an entire nation, and we can’t all be connected at once. If your street hasn’t gone live yet, don’t stress: you haven’t been forgotten! The NBN is still on its way.

To find out when the NBN will be available in your area, you can check iiNet’s NBN Coverage Map here. If your address pops up with a “Not Currently Available” message, it means construction of the NBN infrastructure has not yet commenced in your area.

So if construction has not yet started, but you are still keen to get the fast speeds the NBN has to offer, how can you keep up to date with the developments and when it’s coming to you? You can always register to the iiNet NBN Waitlist where we’ll keep you up to date on NBN news and rollout dates as we receive them.

nbnTM have also released a three year construction plan where you can view the year the first sites in your area will commence construction.

Which technology am I getting?

which

The multi-technology mix has some people a little muddled. There’s really no need for concern though, it’s not as complex as it may seem.

To find out which of the multiple technologies you will receive out of Fibre to the Premises, Fibre to the Node or Basement, Hybrid Fibre Coaxial/Cable or Fixed Wireless or Satellite, just check your suburb on nbnTM’s three year construction plan.

If you want to learn more about the different technology types, check out our handy video:

Do I have to switch?

switch

If you’re not a heavy user of the Internet and are happy on your existing plan, you may not want to make the switch to the NBN. However, for those receiving Fibre to the Premises, Node, Basement or receiving Cable, approximately 18 months after the NBN rolls out to your area, the existing copper-reliant services will be disconnected, and to continue receiving an Internet connection, you will need to sign up to an NBN plan.

While you may not think this is an ideal situation for you, it’s important to remember the reason Australia is upgrading to the NBN is because our old network is not as fast or reliable. Even if you don’t need the speed, the NBN simply provides a superior and sturdier connection.

You can learn more in our video here:

Will my phone and devices still work?

services

As mentioned above, services associated with the old copper network will be disconnected approximately 18 months after the NBN rolls out in your area, for many residents and businesses. You will need to call a retail service provider, such as iiNet, and sign up to an NBN plan to receive a phone and Internet connection after the rollout.

To find out whether you can keep other connected services such as Foxtel, security systems and medical alarms, the best bet is to contact the manufacturer/service provider and ask them directly.

Check out our video about what happens to your existing services here:

I don’t think the NBN technology planned for my area is appropriate. What can I do?

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Even though all the NBN technologies will provide a better and faster connection than pre-existing services, you may have concerns about which technology you are receiving due to specific circumstances affecting your suburb. Questions regarding which technology may or may not be right for your area are best directed to those in charge of such decisions, like the Minister for Communications: http://www.minister.communications.gov.au/ or nbnTM: https://www1.nbnco.com.au/corporate-information/contact-us-form.html

Got a question about the NBN that we missed? Let us know in the comments below.

72 comments

  1. Charles says:

    When I joined, iinet managed the connection within the Telstra exchange so there was nothing for me to do to make the connection. I simply hooked up the router.
    With NBN, do I now have to deal directly with NBN to establish a new connection?
    Do I then have to end my data plan with iinet, or will the iinet data plan continue through NBN. If so, do I have to now pay an extra fee to NBN in addition to my iinet plan. Confused.

    • Jade Smit says:

      Hi Charles,

      You don’t have to deal directly with NBN to get a fibre connection at your premises. Much like us liaising with Telstra to get your phone line connected up etc. we organize the fibre connection for you through NBN. When upgrading to a NBN service you will need to select a NBN plan (http://www.iinet.net.au/internet/broadband/nbn/plans/)
      You do not need to pay NBN any other fees in addition to your iiNet plan either.

      If you would like to discuss upgrading to a NBN service you can contact our sales department on 13 19 17.
      Hope this response clarifies things for you, if you have any further questions or concerns let us know!

      – Jade

  2. David says:

    I have my NBN but a neighbour wants to maintain just his fixed phone only – no internet, no mobile. What can he expect when copper is disconnected?

    • Amy Pearce says:

      He will still need to arrange with his ISP for the NBN to be installed.
      Instead of connecting to the internet, he can connect just a phone to one port on the NBN box.

      In order for him to have no phone downtime, we’d recommend getting in touch with is his ISP before the copper is disconnected.

      – Amy

  3. Ida McCann says:

    We already have NBN. I thought you were going to tell me about what i could do now that i have it that I could not do before!!

  4. Juan says:

    I am thinking of changing Internet service provider.

  5. Brian says:

    By the time they roll this thing out it will be obsolete!

  6. Karen Jones says:

    We currently have NBN. However it is consistantly unreliable, often making it difficult to access internet, voight phone etc.
    We are not heavy users.
    We have been told that the infrastructure is sub standard. So when are the charges/plans we receive going to reflect this? Plus when is iinet going to do something to improve this?
    We are begining to think we chose the wrong provider!

  7. Karen says:

    I have my NBN…..it is slow and far from reliable. It drops out or just doesn’t work. I didn’t have as many issues with my previous connection. I have been told the Yelstra 5Gis fast,reliable and doesn’t disappear. Why is. I s do different? Can ices get providers if. Wanted to?

    • Jade Smit says:

      Hey Karen,

      Apologies that you’ve been experiencing difficulties with your NBN service. Have you attempted any troubleshooting for the speed issue as of yet? (https://iihelp.iinet.net.au/Troubleshooting_NBN_Fibre_for_speed_issues) If you’re still having trouble, it is recommended that you contact support on 13 22 58 so that our team can troubleshoot the issue with you and assist in providing a solution.

      Hope this has been helpful, let us know how you go and if you need any further assistance.

      – Jade

  8. Ian says:

    Last time I had my say on this blog, my highly relevant comments were …… golly gosh …. deleted.

    Shouldn’t you (iinet) be a little more open (ie honest)with your customers, and not pretend – as your video does – that there is equivalence between the various MTM technologies?

    FTTH guarantees superior download and upload speeds that are not impacted by how many other users are sharing your delivery medium at the same time.

    FTTN and HFC certainly do not.

    There now – let’s see how long this lasts.

  9. Lindsay Hill says:

    I believe that I have already signed up for NBN with IINET.
    Please advise me if I am wrong.

    Lindsay Hill.

    • Jade Smit says:

      Hi Lindsay,

      Due to the nature of this inquiry, we ask that you contact our support department on 13 22 58 to discuss this further.
      Let us know how you go and if you have any further questions or concerns.

      – Jade

  10. Laura Windsor says:

    This means that Bob Lite is not as future proof as I was once told. It will be good to have the newer faster service but what does that mean for small internet companies like iinet who were sure they had accounted for all possible future outcomes to testify to a future proof device.

    • Reece Hatton says:

      Hi Laura,

      Our BoB Lite is still suitable for FTTH and Fixed Wireless technologies, however only our Budii Lite and TG-1 modems are suitable for FTTN. We do offer a free TG-1 with any contracted services on sign-up and will continue to update and improve our range as the NBN progresses.

      – Reece

  11. Shelley Lane says:

    Being that I rent my property, I would not want to pay out for the NBN connection. At the moment I use your USB, wouldn’t I be able to keep on using that?

  12. JDiment says:

    The last stage from street or transmitter to house is very slow- 3 month wait list seems common in our area and appointments are often cancelled at the last moment. I assume the NBN is responsible for this but in a situation where the wait list is long and unreliable can iiNet put pressure on the NBN to speed up the final installation?

  13. tony boland says:

    would love to know when the satellite service is going to be upgraded

  14. Ron Ferguson says:

    It looks like calls to mobiles will not be included as they are in my current plan unless I get an expensive one. It also appears that phone Companies are going to use the NBN for a rip off in charges. I have a pathetic service because of old copper lines from the exchange going into pits that flood in the tropics, and cause disconnection and cackling in the lines. It looks like we will still be left with these atrocious lines. When my current Turbo2 works correctly I can get 14 Mbps. It won’t be any advantage for me and it seems I will have a worse service than I have now.

    Ron

  15. Paul Nelson says:

    I would like to increase my datafrom 10 to 15 at similar cost , is this possible with the new satelite yet ???? Cheers Paul .

    • Brianna Burgess says:

      Not quite yet, Paul! We’ll be sure to let you know when Satellite services are back on the market.

      – Brianna

  16. Tony Maskell says:

    I tried to view the video’s, but they kept stopping for a short period then recommencing. I also entered the address to which we will possibly be moving in the middle of the year to find out if NBN was available. The blanks that have to filled in are confusing, when I entered the proposed address it would not accept this information. The Map? would not down load.
    From another outside source, I understand taht NBN is available in Morpeth NSW, and that the period for disconnecting the existing services has less that a year to run, In this case the villa has not yet been built and the discontinue will be much closer by the time the property is completed, not allowing for any weather or other delays. So if we move on time then I should contact an ISP with some urgency???
    Now your web site says this is a duplicate copy??? This is the first and only time I have submitted this comment.

    • Brianna Burgess says:

      If you’re experiencing issues accessing the NBN Coverage Map Tony, we’d encourage getting in contact with our Sales (13 19 17) team. A Customer Service Representative will be able to review the current status of your future premises and provide options moving forward.

      Not a problem – We’ve moderated the duplicate comment.

      – Brianna

  17. maddison says:

    In the “field’ you haven’t got Place so I can’t complete the detail.

    Also I can’t find if the NBN will make the monthly payments more expensive.

    • Brianna Burgess says:

      Thanks for letting us know, Maddison. We’ll take a look at the application form to arrange the street type variations to be updated. We’d recommend getting in touch with Sales (13 19 17) in the meantime, as a Customer Service Representative will be able to get the ball rolling.

      Don’t hesitate to review our NBN plans to make a price comparison prior to submitting an application: http://www.iinet.net.au/internet/broadband/nbn/plans

      – Brianna

  18. Rob says:

    Hi, I just checked your website “To find out when the NBN will be available in your area, you can check iiNet’s NBN Coverage Map: http://www.iinet.net.au/internet/broadband/nbn/coverage/”
    However the feedback is confuse as I was expecting a simple answer of ‘Yes or No’.
    Thanks,

    • Brianna Burgess says:

      Appreciate the feedback, Rob. The NBN Coverage Map will indicate the current status of your area or premises. Definitions of each classification (For example: ‘Build commenced’) are listed below the map for further information and the standard process moving forward. Don’t hesitate to give our Sales (13 19 17) team a buzz if you have any questions.

      – Brianna

  19. Guss says:

    IINet sound like that NBN is available everywhere! last time checked we won’t get it until 2019 earliest!

  20. Leonard says:

    I received official notice NBN available for connection by FTTN about 4 weeks ago, soon after Westnet invited me to connect..I started asking questions via e mail, my last questions 2 weeks ago still not answered. Losing faith in ISP after near 10 yrs.!!!!!

  21. Kevin says:

    We have had Westnet wireless NBN including Voip now for about 18 months. Our Voip often drops out irregularly. Can someone tell me if it is the NBN or what as Telstra will soon shut down out land line.

  22. I don’t use telephone as my heating is bad so I only need Internet is this possible ?

    • Reece Hatton says:

      Hi Marnie,

      All our NBN services come with a VoIP Netphone service free of charge and higher plans come inclusive of calls, however there is no need to use this should you choose not to.

      – Reece

  23. Richie says:

    We are on iiNet NBN wireless, when does iiNet plan on moving to a 50mbps option. I see it’s now available and some ISP are offering that speed. Thanks.

  24. Jozef says:

    Fixed wireless NBN I wish it was constant halve the time it is a loss of Internet and only selden it repairs it self to me a lot of rubbish.

  25. Steve says:

    “However, for those receiving Fibre to the Premises, Node, Basement or receiving Cable, approximately 18 months after the NBN rolls out to your area, the existing copper-reliant services will be disconnected, and to continue receiving an Internet connection, you will need to sign up to an NBN plan.”

    Isn’t Fibre to The Node using “copper reliant services” for the connection to the premises? Or is the copper going to be replaced with fibre to each house?

  26. David says:

    I have NBN satellite but even the most simple video of a person to person often stops and starts.Question .. When will the new satellite commence & will the speeds improve? Also is it correct to say that as soon as it’s operational most ISP’s will sign up large nos. of new customers causing the faster speeds to sink back to where they are now?

  27. Fred Baker says:

    I wish Iinet would stop advertising the NBN.

    At the present rate of progress, we will not be getting it in my lifetime.

  28. David says:

    Our exchange is to get converted for NBN by the end of this year, with FTTN provisioning. How long after the exchange gets the NBN will it actually roll out to premises? The NBN site says nothing about this.

  29. John Edwards says:

    Am connected to NBN via Internet. Since connecting we are experiencing almost daily problems thru our phone dropping out. Never had this problem before NBN. Any solution??

  30. Dave says:

    “It is nbnTM, a Governmental entity owned and operating under the Liberal National Coalition, who were created with the intention to, and are in charge of, the NBN’s design, build and operation”

    1. I think you mean NBN, not nbnTM.

    2. I don’t think the it’s owned by a political party yet, although I’m sure they’d like to own it.

    3. The government is not in charge of the network’s operation; that is NBN’s job.

    How much else did you get wrong?

  31. Don Many says:

    I recently moved on to NBN. It is no faster than my old service.

  32. Brian Rolfe says:

    I currently have iiNet mobile broadband because I am on a RIM network and also pair-gained and so can’t get normal ADSL2. So when NBN comes along in H1 (presumably 1st half) of 2017 to Woodvale, will all these problems be sorted out as they run out HFC or am I still going to be stuck?

  33. Philip says:

    We are supposedly getting Sky Muster with a Maximum of 75gb peak and 75gb off peak. That should last me a week. Brilliant! Can not wait, not.

  34. Audioio says:

    “NBN Explained” said the headline in the email.

    The only thing that needs explaining is that Malcolm Turnbull repeatedly lied through his teeth, and as a result destroyed the real NBN. Just ask experts like Paul Budde and Steve Jenkin.

    Why are iinet and other providers promoting this garbage?

  35. Eddie Bond says:

    As an ex telecommunications officer with Telstra Australia I would like to give my two Bobs worth,Fibre is great if it comes directly into your modem Telstra is not great they are a totally revenue motivated government owned company I read several replies above they are correct by the time NBN fibre gets close to being finished it will be obsolete However iinet is THE BEST service provider that Australia and the world has because it is people motivated not solely nor profit motivated as is Telstra NBN Thank you iinet keep up the good work.
    Regards Eddie Bond

  36. Tony Butterfield says:

    Sounds like I am going to have to look at the whole lot of ISPs and compare the complex deals and bundling, then change providers to get the cheapest deal when my present low speed and download limit is fine – then probablychange my email address.

  37. Leo says:

    What needs to be communicated is the components and their size needed in the house point of the connection.
    Does one need to use an ethanet cable to connect a number of computers to the home point or does it provide a wifi connection at the same speed as a hard connection. Can one have more than one NBN box in the house for different services eg TV, Computers, House security Alarm.
    What are the interference issues to NBN delivery at a home. Can the system substitute a phone line for house calls anywhere in the world.

  38. Kevin Graham says:

    I must be missing something!
    I have everything Internet , Landline.mobile phone through Iinet. It all seems fast enough to me. I cannot see need for any change
    My question is “Will I have to pay more in the future??

  39. Bill says:

    We will be lucky if we get NBN by 2020 in Kalamunda, WA!! If I am still alive then I shall be 80 years old but I’m not counting on it!

  40. Grant says:

    NBN has now been installed for several weeks. Took only an hour and a half for the internal boxes to be installed and iiNet had everything up and running a couple of hours later. Download speeds jumped immediately from 5Mbs to 24Mps. Just waiting now for Telstra to port our existing number over to VOIP. Pretty happy so far and continue to be impressed with iiNet call centre customer service.

  41. Tony Maddern says:

    The NBN cable was laid in our street 3 years ago. Next door has had the NBN for 2 years. NBNco says that rollout has not commenced in our area so I cannot connect. iiNet says they can connect me to the NBN now.
    What is the true story?

  42. Carol Lee says:

    Thanks great information. NBN is a bit of a farce but I don’t blame iinet for that. Good presentation and question answering.

  43. Ian says:

    I read a lot about FTTP and FTTN but little about Hybrid Fibre Coaxial / Cable (HFC). On NBN plans our area is designated as HFC but the premises on our estate do not have cable – we have a dish to receive Foxtel. Will we be having cabling in our streets and across our premises or will we have another dish or is HFC just for premises with existing cable and we will have FTTP?

  44. DOUG PARRY says:

    the new fibre connection is ver4y unreliable the internet and the phone drop out almost daily i keep comp-laining and you once sent a tech who fixed it for 2 days what else can i do is the problem with iinet or nbn HELP

    • Jade Smit says:

      Hi Doug,

      So sorry to hear about the NBN connectivity issues there! Has any troubleshooting been performed in an effort to rectify this issue? (https://iihelp.iinet.net.au/Troubleshooting_NBN_Fibre_Dropouts) If the issues are ongoing it may be best to get in touch with our support department directly on 13 22 58 as they can liaise with our Fibre team.

      Thanks for your time, let us know how you go.

      – Jade

  45. Llyn says:

    At long, long last we are about to be connected!! Having coped with over 5 years on 5Gb prime time max for $00 per month and the box attached to the house for over 1 year, NBN can’t come quickly enough. We have had months when we have run out of day time allowance so turn off both computers at 08.00 and on again at 23.00 to avoid excess charges. We have lots of email responsibilities and research in several websites so we have no complaints at all!

  46. Erin says:

    Hi iinet

    Is it going to be relatively painless for existing ADSL customers to transfer to NBN before the old network switches off?

    • Jade Smit says:

      Hey Erin,

      Basically all we need to do is get an application put through (this can be done by one of our Sales representatives on 13 19 17) and organize for a NBN tech to come out and install the necessary equipment. Once the equipment is there the service can go active relatively quickly, usually between 24-48 hours. Our Sales department can definitely assist with any NBN related queries that you may have as well Erin.

      Thanks for your time.

      – Jade

  47. Annie Prevost says:

    I do mot find NBN any better than the service I had before. I still can’t get the internet coverage in all the rooms in my house,,which is not a big house. I can only get it in the family room. Expected more as I am playing more each month.

  48. George says:

    I guess living in Launceston (Tasmania) has its advantages after all. I have monitored the comments over a long period. Many are quite negative. I have had NBN since last October and have no problems. My monthly charges for NBN and phone (land line only)are considerably less than when I was on ADSL2+.

  49. john lynch says:

    As I have no hardwire phone system in my residence is getting NBN a problem

    • Jade Smit says:

      Hey John, it shouldn’t be a problem, there are a few variations of Fibre connections though. If there are any issues with getting you connected up you will be notified after an application is submitted. Let us know if you require further assistance with this at all. – Jade

  50. Jo Mead says:

    I live in a remote rural district and was set up with a satellite connection back in early 2009.

    For over a year now I’ve been hearing about a new satellite being launched but I’m get conflicting information on what is happening and how this will affect me.

    I have been told that the new satellite was launched late in 2015; that it has yet to be launched and will be later this year; that the old satellite will be decommissioned; that the old satellite will still be used and that the new satellite will add to the overall NBN satellite capacity; that my satellite dish will have to be reset for the new satellite and a technician will come out to my property to do this; that I won’t require a technician to reset my satellite dish; that I will need a new satellite dish for the new satellite; that if I don’t sign up for a new dish early there won’t be enough and I will miss out; that I will have to purchase a new dish and they are expensive; that the NBN will provide me with a new dish free of charge. I do not know who or what to believe.

    My monthly 500mb data package has been frozen so I cannot increase my data to meet my current needs. I am a patient person happy to wait while the technology is put in place but the difficulty in obtaining reliable information leaves me anxious and frustrated. When can I expect that the new satellite will be operational? What technological changes, if any, will I need to make to my existing set up? How long do I have to wait before I can increase my data?

    • Reece Hatton says:

      Hi Jo,

      Apologies for all the confusion over the Sky Muster situation. The new Sky Muster satellite was launched in October last year, but is not yet ready for service. It is expected to be ready for customers to connect to in the next couple of months. We are currently using an interim satellite service, and Sky Muster and its future partner satellite will be taking over from this service when ready.The capacity of these new satellites is significantly greater than the current system, and congestion should be less relevant.

      In regards to changing from the interim service to the new satellite services, new equipment will need to be installed by nbn. There is no charge to the customer, as before. Depending on your area, you may however instead be moved to fixed wireless, providing a faster service, depending on what is available and planned.

      You can find more FAQs related to the new satellite services at http://nbn.custhelp.com/app/answers/list/st/5/c/149/page/1

      Hope this clears some things up!

      – Reece

  51. Lesley says:

    I have been complaining to iiNet about my VOIP service for 3 months I have several task numbers many staff emails but no solution to my problem . No returned phone calls still have the problem and really should i be spending hours on phones 98 minutes last night and I gave up . They still charge me for a lousy service I am hoping someone rings me now as I cannot find a name to talk to or an address to write to won’t be changing to tog I guess. CALL ME AND SORT THE PROBLEM

  52. Greg says:

    I recently connected to NBN via fibre to the home and the basic 12mbs / 1mbs speed package. We now notice that the time taken to open web pages from the same websites previously used whilst on the copper ADSL service have increased greatly. It far worse than before and are now regretting changing over to a fibre service. Why is it so slow now when it was promoted and sold as a far superior service.
    Using a speed test website the speed to the inept server is almost at what we have paid for but you select a server in London for example and its a another story. You can start the test and then go away and do something else for a while.

    What can be done to sort this out or can we go back onto our old service.

  53. Greg says:

    In addition to my above query, I work with a Korean colleague who has told me he has a 1000 mbps service which he pays $35 USD per month for. He has said it takes about 12 to 15 seconds to download a full length movie and said there lowest speed package is around 600 mbps. With fibre being fibre and the speed of light being a constant why is our Australian service so slow when it clearly does not have to be compared to the rest of the world. . . . ?

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