How to choose your NBN plan

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If the NBN is available at your property (check here to find out), count yourself as one of the lucky ones. It’s the best internet technology in the market, with increased stability, speeds that will knock your socks off, and for a lot of people, it can actually end up being cheaper than their previous internet connection. But which plan should you choose?

The iiNet plan page makes it all pretty easy, by allowing you to pick your speed and usage quota separately, and then you can choose whether or not to add a phone. But no one wants to pay for what they don’t need, so let’s have a look at what you should consider before selecting your NBN plan.


You can choose from the speed options below (download on the left of the slash, and upload on the right):

  • 12/1Mbps
  • 25/5Mbps
  • 50/20Mbps
  • 100/40Mbps

What does all that mean? For a bit of context, ADSL2+ broadband (which is on the copper network that the majority of Australia currently uses) can theoretically get download speeds of up to 24Mbps, but the speed is reduced significantly the further you are from your internet exchange. So for a lot of ADSL users, even the 12/1Mbps speed option with the NBN is likely to be an improvement.

When choosing which speed to go for, you need to consider how many people are using the connection, and what they’re using it for. If it’s just 1 or 2 people using the internet mainly for general browsing, social media, and the odd YouTube video, then 12/1Mbps will usually be fast enough.

The kind of activities that require more speed are streaming videos, downloading large files in a hurry, and online gaming. If you’ve got multiple people in the home streaming, downloading, and gaming non-stop, then it’s probably best to at least start off with the 25/5Mbps option. If you have 4 or more heavy internet users, then you’ll probably want 50/20Mbps or 100/40Mbps.

  • It’s also worth noting that speeds can vary due to a range of technical factors
  • The hardware you use to connect to the network – for example, the capability of your router
  • The performance of your home network – for example, your line speeds may be greater than that of your wireless home network
  • The limitations imposed by the hardware and software operating in your PC.

It’s important to note, when choosing your plan, that iiNet’s NBN plan speeds described on our website are the ‘theoretical network maximum speeds’. Your actual speeds may be slower due to a number of factors beyond iiNet’s control. For more information about NBN speeds check out our blog article “Understanding your speeds on the NBN”.


You can choose from the following quota options (evenly split between peak times, 8am-2am and off-peak times, 2am-8am):

  • 20GB + 20GB
  • 100GB + 100GB
  • 500GB + 500GB

You’ll generally find that the people who need higher speeds also need a higher quota, and similarly, if you don’t use the internet a lot and were leaning towards the 12/1Mbps speed, the 20GB + 20GB quota will probably be enough for you as well.

For those with an existing connection, the best way to estimate how much data you’ll need in your quota, is by checking what you’ve used in previous months. iiNet customers can find this information by logging in to toolbox.

Optional Phone Service?

Traditional landlines will eventually be disconnected in areas that have NBN fibre, but if you’d still like a home phone, there are a couple of great options in Netphone and Fibre Phone. The key difference between the two, is that to use Netphone, you need a VoIP (Voice over Internet Protocol) enabled modem (like any of iiNet’s Budii or BoB models).

With Fibre Phone you can just connect a regular handset to your NBN box. An optional battery backup is also available with Fibre Phone, which can allow you to continue using your phone in the event of a power outage.

For each option, calls to standard Australian landlines are included in the monthly rates, and you can also add ‘call packs’ to cover calls to mobiles and/or iiNet’s Top 20 International countries.

Don’t Want a Contract?

iiNet is now offering NBN plans with no lock-in contracts to those who aren’t currently under-contract with us. This is a great option if you don’t want to make a long-term commitment. Alternatively, if you’re happy to go on a 24-month contract, you’ll have your activation fee waived, and can get a discount on hardware.

Hot Tip

iiNet doesn’t charge any additional fees for upgrading your plan; you just start paying the new monthly rate once you make the change. So if you’re struggling to decide between the speeds or quotas, take the conservative approach by choosing the lower option. Then if it turns out you need a higher speed or quota, you can always upgrade later. Upgrading can be done very easily online through toolbox, or simply by calling our 24/7 support number on 13 22 58.

If you’d like any further advice about which plan to go for, feel free to call our sales team (also 24/7) on 13 19 17.


Note: Even if the NBN isn’t available at your property yet, you can register your interest, and we’ll update you when we have new information.


  1. Jason says:

    The speeds of the nbn are a joke compared to the speeds that other countries are currently getting! Spending all this money on a service that is going to need to be upgraded again in another 5-10 years because it won’t be able to cope with the increasing demand of requirement from an internet service! Why even bother offering 100/40mbps if they can’t guarantee the speeds? Its the same as ADSL2+ speeds are affected by line quality and distance to exchange what a cop out and big load of b/s

  2. Mark Robinson says:

    I’m currently on Naked Home Value with iiTalk and use ~30GB during peak hours.

    The NBN is available at my address but to get it through iiNet I would have to choose either a plan with only 20GB peak quota or pay $10 extra a month. Neither of these options is attractive to me.

  3. Mark says:

    Hello, how do you justify that streaming is part of the NBN quota ? I think most of the people want NBN so they can watch their favorite games or movies and as the NBN technology is build to provide high transfer speed then of course users will use a lot of data. So basically users of NBN are being penalized/charged more for using fast internet. I understand that customers pay for downloads, when they eg. download and save a movie or game, but they shouldn’t be charged for streaming only. Imagine in not distant future that I stream 4K movie and I can stream on NBN up to 100Mbps. Then I would use my 20GB quota in 200seconds. I think something is wrong with the way the data quotas are charged in relation to NBN purpose.

    • Amy Pearce says:

      Hi Mark,

      Streaming, even though you aren’t saving the video to your computer, is still a download.
      The information is still being downloaded to your computer so you can view it, but it is in real time like water flowing from a tap.
      Downloading is taking the same information but then storing it on your hard drive for viewing at a later stage.

      Similar to this, viewing pictures, browsing websites like Google and Facebook and receiving emails are all downloads, just smaller in size compared to videos and music.

      – Amy

  4. Mark says:

    Hi Amy,

    NBN fibre was build to transfer a lot of data, that’s the purpose and built-in capability. What you are saying is that by using NBN fibre I will be penalized. I will pay more because this technology allows fast transfer speeds. I don’t think iiNet who recently had a TV add about Slow-vakia wants Australia to really use fast internet. Now when I watch a game I already paid for to I need to also monitor the speed of the internet (manually select lower transfer speed and watch worse quality) in order not to use my quota in a few days. I know I can pay for more quota, but I am reluctant simply because being penalized for fast internet doesn’t make any sense. I am sure this was not the idea of multi-billion NBN fibre project.


  5. saso says:

    I don’t know way still the nbn plans got peak and off peak with iinet when offer a plans with all day use and the unlimited plan is for $85 a month with home phone included

  6. Montgomery says:

    There needs to be some response from iiNet regarding the concerns expressed here about the high volumes of data that are going to be required for, as an example, watching movies. Having a comments section here is rather pointless unless there is a considered response.

    • Amy Pearce says:

      We appreciate all feedback from our customers and are quite frequently refreshing our plan offerings.
      At this stage, these are the plans we have on offer and we also completely understand if they do not suit all customers and their needs.

      We will definitely take these comments into consideration.

      – Amy

  7. Brian says:

    I am considering getting fetch with our nbn connection. Does this also get included in the download quota?

    • Amy Pearce says:

      Fetch TV viewing is all Freezone, meaning no affect to your download quota.
      Some added features of Fetch TV may use your monthly quota.
      Give sales a call any time to discuss the finer points of Fetch TV and NBN bundles on 13 19 17.

      – Amy

  8. Logic says:

    Why are you still using data caps? Everywhere around the world has already moved or are in the process of removing data caps yet you insist on implementing data caps? With the “fast” speeds which we will be getting from the NBN burning through 1TB of data is an easy feat. In fact, it’s possible to go through 500GB today with the atrociously slow ADSL2+ we currebtly have; with NBN speeds, what makes you think that 1TB is all we’ll need. The idea of on/off-peak should go too. It simply doesn’t cater for everybody’s needs.

  9. John kurcin says:

    Palm to my face is the only gesture for iinets plans. I like how they try to place blame on home user hardware in there bulletpoint notes. It can’t be anything else folks! I have fttp here in Norway and even before I had that many years ago there was NO limit on data. Sorry for you guys.