Toolbox is a great place to view and edit many of your account details, whether it’s to change your current plan, pay an invoice, or update your payment details. Think of it as a customer file that presents all of your history and account information in a user friendly manner.
Get to know your account
Volume usage is the most popular function in toolbox. It allows you to monitor your traffic usage to avoid being shaped, and view how many days until your quota cycle resets. There is also a quota graph that comes with a detailed volume usage report. This shows a breakdown of the amount you use each day, which can be helpful if you’re trying to work out what was being used when your usage was drained.
If your service does get shaped, you can also add on data packs through toolbox to get you through the rest of the month on normal speeds (this only applies to current plans only).
The call tracker is another popular toolbox function which displays a list of calls made (from any phone service you have with us). It is broken down into four areas (local calls, national calls, international calls and calls to mobiles), which show the duration, cost and sometimes the area of the calls made.
Customising in Toolbox
With all your information laid out in front of you, it makes things easy to customize. There’s the ability to extend your invoices via toolbox – which can come in handy if you need that little bit of extra time.
You can customize the view as well, listing calls from a particular invoice or date. This can come in handy if you’re looking for ways to cut down your phone bill, as it allows you to view what type of calls are costing the most. The phone tracker also allows you to enable/disable additional services for your phone, such as call forwarding, silent number or messagebank.
Keeping up to date
There’s an area which shows any activity that may be happening on our end with your account, and displays all open and closed tasks associated with your service. This can be useful if you want to find out the status on a new service, or fault.
All from the comfort of your own home!
There are also many other functions that can be performed in Toolbox, such as purchasing hardware, changing your speed profile and creating/managing mailboxes associated with your account. All with just a few clicks.
Toolbox as your first port of call
We provide the tools to give you control of your account at your fingertips.
Next time you have a billing or support question, why not check out Toolbox first and enjoy that ‘DIY feel good feeling’!
For a quick fix, think Toolbox but if you need us don’t forget you can call, email or contact us on social media – we’re always happy to help!