Moving house? Relocate your internet with iiNet and save!
If you’re moving home, don’t leave your internet behind! When it comes to moving, there’s a lot to do but thanks to the iiNet movers team it’s now easier, cheaper and more flexible for you to change your address and relocate your internet connection.
The good news is because you’re an iiNet customer, wherever you move in Australia, iiNet has a plan for you! While we can’t move your couch and the TV for you, our award-winning customer service team can make connecting the phone and internet at your new address easy and hassle-free.
Moving made easier
When it comes to moving our awesome specialised movers team makes it easier for you, making sure you get settled in with the best broadband plan to suit your needs. You can even keep your current phone number* and email address!
Save money
Refresh your contract at your new address and there’ll be no broadband activation fees, no contract break fees on your existing broadband service, and if applicable, you’ll also receive discounts on new line connections or NBN™ New Development Fees.
Flexibility
Give our friendly movers team a call and you can decide your disconnection date and the connection date at your new address. For those who may be leasing or still planning, we have flexible contract options but it’s worth noting the significant savings when you take up a new contract. If you move again within less than 24 months, you can just refresh your contract again at your new address to avoid new broadband activation fees and any contract break fees. Easy peasy!
So if you’re on the move soon, grab the boxes and the packing tape but leave the ‘net to us – wherever you’re moving, just let us know and we’ll arrange for your internet to move too!
Got your hands full with packing? Check out our Movers FAQ page for some handy info, including the details you’ll need when you call and connection time frames or give our movers team a call today on 1300 541 714.
*Not available for all carriers.
28 comments
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if i ever moved house I would leave the nbn behind it would be the worse thing that was ever thrusted on use.we are $377 OUT OF POCKET AND AS PENSIONERS THAT IS A LOT OF MONEY.WE HAVE BEEN FORCED TO HAVE A MOBILE WHICH WE DID’NE NEED,BUT BECAUSE MY HUSBAND IS NOT WELL WE HAVE TO HAVE A PHONE. THE OLD SAYING”IF IT AIN’T BROKE DON’T FIX IT”
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When are we moving on to the next step. 1. A Co-axial cable has been installed between the ‘pit’ in the street in front of our duplex Unit and an NBN termination box installed above a Telstra termination box on the external wall. That was late in December 2017. I understand that you are busy but when is the next link between Termination point and the internal Internet Modem to be started? Cheers
Alexander Josephs IINET -
luv iinet… always happy and reliable. Great value for money and always great service. I would recommend your business to everyone . Thanks for many years of wonderful service. Looking forward to many more…
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Oh dear moved less than 2 months ago and cost us! Story of our lives but at 72 you’d think we would be used to that by now. Congrats anyway on your new deal for movers. Ours was made easy by the iiNet team even though we had to pay the nbn fee of ? $79. Good on you Team Folk. Cheers Ruth
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After 2years at my new address and several phone calls i notice that my new address has still not been updated in the phone book or in the white pages on the internet. I would appreciate it if this could be rectified before the new addition is released,
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I’m not sure how much usage I have every month, I’m moving end of April to my own house. I am renting at the moment so what do I have byo do. Regards, Karen
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I have been with iinet for years and I still can’t stop recommending iinet to everyone. Friendly and helpful service when and if you ever need to contact them. I’ve moved a few times over the years and they’ve made it easy to keep my internet with me wherever and whenever I need it.
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Too much of a coincidence, I search the internet for a new home and now iiNet send me an email saying I can move and relocate my internet. So much for privacy.
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I Can only say great things about this corporation. Always great support and sales help and excellent an carrier.
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Love iinet! Always helpful when I have an issue. I appreciate the callback feature when callcentre queues are long, and the clear explanations, directions, politeness and patience of staff as well.
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Dear Briana
further to your reply to Helen Davis 2nd march can one have a white pages entry with a mobile number. We don’t have a landline only mobile phones and mobile Internet all with iinet and are all cost effective using your great plans
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I agree with Matt – I’ve just been searching for a new apartment and now iiNet starts sending me emails about my move. Definitely a privacy issue here, not a coincidence, sorry Leo.
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Brianna Burgess re your reply to Helen Davis March 5th, I wonder if mobile phone numbers and addresses can be used in white pages. Because of iinet great plans we have no reason to have a landline, only mobiles and mobile Internet but it would be great to have a white pages entry
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Just moved house 4 weeks ago & changing our internet was the most stressful experience. Rang iinet to get the internet changed & told we had to pay $79 to move. Mentioned that 2 other big companies would do our connection for nothing & was then reminded several times that if we change companies we need to pay about $380 for breaking our contract by moving addresses. So we go ahead with iinet since moving is already an expensive process & not wanting to get slugged with the large breaking the contract fee. Finally got our internet connection installed a week ago through iinet.
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Moving to a newly built home in an older suburb and trying to arrange internet transfer with iinet has been a disaster. I hate Philipino call centre, most staff difficult to understand. They all said ‘no problem’ but final response ‘Telstra unable to install line, so not able to move with iinet!!!
Been with iinet over 15 years, this is our 1st move. We are very disappointed and frustrated by whole process. Reluctantly we have HAD to go with Telstra. -
I have been with iinet/westnet for 8 years. I recently moved from one established house to another inside the same city – I was without internet for over 7 weeks. After dozens of calls and hours on the phone I got my internet running 2 weeks ago. The undertakings and many promises about costs involved where clearly to get me to proceed I got a bill of over $500 for my troubles (I am on a $59.90 per month plan). I do not look forward to spending many more hours on the phone to clear this mess up.
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How long will it take for NBN to be set up at a new development area that’s NBN ready? Do we have a time or date until it can be installed in that area?