You may have heard the news that nbn Co has put a pause on the rollout of NBN™ HFC. Whether you know this affects you, you have no idea this affects you, or you’re just curious about it – we’ve got all the information you need right here!
In November 2017, nbn Co issued a media release advising that the rollout of NBN™ HFC would be temporarily paused while incremental works were undertaken to improve customer experience. These works include things like infrastructure development and process reviews to make sure that future NBN™ HFC connections go smoothly and are completed within reasonable timeframes. This will make it easier for NBN™ HFC customers to get a higher quality connection to fast internet down the track.
The rollout pause began on 10 December 2017 and at this stage, it’s expected to last approximately six to nine months.
We emailed all iiNet customers in the NBN™ HFC footprint (and anyone who had pre-ordered iiNet NBN™ HFC) to advise how you’d be affected by the pause. Alternatively, you may have checked your address on our coverage map in the past and been told that your premises would be serviced by NBN™ HFC technology.
How you’re affected by the rollout pause boils down to whether or not an active or inactive NBN™ HFC connection was already available at your address when the rollout pause began. Keep reading for a breakdown of each scenario and what you can do going forward.
If NBN™ HFC was available at your premises as of 10 December 2017, it will STAY available at your premises. This means that you’re able to:
If NBN™ HFC was NOT already available at your premises as of 10 December 2017, then the NBN™ HFC rollout pause does affect you. Keep in mind that:
If you can’t connect to NBN™ HFC during the rollout pause, you don’t need to worry about losing your broadband and phone services.
If you’re still feeling frazzled about your options when it comes to phone and broadband services, just give our friendly Sales Team a call on 13 19 17. We can check what’s available at your address and help you find the best plan for your household.
You can find all this information and more summarised in our handy NBN™ HFC Rollout Pause Customer FAQ.