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nbn satellite on its way to iiNet

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Last October we told you all about the advanced communication satellite Sky Muster being launched into orbit, aiming to bring nbn™ connectivity to regional Australia. We’re happy to report the launch was successful and the satellite’s broadband service has now been made available for wholesale.

As a valued nbn™ partner, and given that Sky Muster gives us access to speeds as an equivalent land based fibre connection, we can’t wait to enter the satellite arena. The good news is that our iiNet developers are already hard at work preparing a set of satellite products and getting them ready for launch. These are going to be our best value and fastest satellite plans to date – and they will definitely be worth the wait!

So what do these new products mean for our customers? And what can you expect?

Quota

There will be various options for quota in our new products to suit different levels of usage, as well as individual budgets. But we’re making sure all products have the quota you need to keep you going and going. Our largest quota plan is looking to give satellite customers double the peak quota they have been receiving in the past.

Speed

We’ve all heard about the speed of the nbn™ fibre being installed over Australia – but what about nbn™ satellite speed? We understand Australians in regional areas need fast Internet speed just as much as anyone in the city. That’s why we’re planning to release fast satellite speeds, aiming to get up to 25Mbps on our high speed plan – that’s comparable to an nbn™ Fibre to the Node (FTTN) connection!

Your Feedback

As the ISP who is number 1 in customer service, we’re interested in how our customers feel about the new products. We will be listening to your feedback after launch, to make sure our products are perfectly catered to our customer’s wants and needs.

Our plans will be launching very soon – so keep watching this space for more updates. We’ll be letting you know as soon as they’re ready to start signing up and surfing on.

To see where your exact location stands in the nbn™ rollout process, check out the nbn™ Coverage Checker. This will let you pinpoint exactly where sites have been built or are in stages of preparation or construction. Make sure to register your interest on the nbn™ Wait List and check out iiNet’s nbn™ plans to be ready to roll when the nbn™ hits your neighbourhood.

87 comments

  1. I hope Port Pirie is in the Satellite range as I will jump in with both feet.

    Well done iinet – keep up the good work

    Thanks

  2. Bill Artingstall says:

    Good news for us folks in the country.Hope to get rid of my telstra land line at last.Cant wait for your packages to be made available.

  3. Wayne Ruckley says:

    For me this continues to be all promise & no precise indication of when my appalling 4mbps connection (when available) will be inproved . The address nbn status checker is useless in providing the status suggested in this iinet advice.

  4. Glenn says:

    The highest quota with the current pathetic satellite service is 20GB a month for $50. So you are going to double that quota to 40GB. How is that equivalent to fibre connections? Its nothing like it. If you offered 200GB for a similar cost it would be closer to equivalent but if that happened it would cause congestion and affect speed. Satellite internet is a waste of money and a big con and will never supply the country with the service they need.

  5. John Beattie says:

    Waiting….waiting…..waiting…zzzzz

  6. Lynne Smith says:

    The speeds of the nbn are useless. If that is the best you can offer then I am not interested. Have you thought about putting up your own sattelite and getting every one in Aus on board as obviously the government is not capable.
    Thanks

  7. Darrell says:

    Please look at covering the Dandenong Ranges VIC

  8. DENNIS says:

    Is the satellite speed different than what I have now and that is wireless with iinet or it it the same thing thanks from a very long time user of the Adam now iinet service

    • Reece Hatton says:

      Hi Dennis,

      In most circumstances, if you are eligible for the nbn satellite plans, then the speed will almost certainly be an upgrade to your current connection speeds.

      – Reece

  9. Millsy says:

    At first reading this article I was as cheery as a chimp in cream cheese but then I read “we’re planning to release fast satellite speeds, aiming to get up to 25Mbps on our high speed plan – that’s comparable to an nbn™ Fibre to the Node (FTTN) connection!” AND I STARTED CRYING Only 25Mbps, yes it’s vastly faster than my new home but I’m leaving a home soon to gain fixed line fibre. I REALLY want 100Mbps Net for best possible gaming and Ultraflix streaming. Worst thing is 100 meters further up my street they have Fixed line NBN being installed. I am going to write to my local MP’s this is BS. I just REALLY hope Labor gets in and I might have a slight chance of fibre to my home, MY DREAM NET (or Cable net)

  10. Millsy says:

    If that’s the upgrade what on earth are the current satellite speeds? It’s yet to be connected at my location but promised despite us being surrounded by a mountain covered in bush so potential poor satellite access.

    • Reece Hatton says:

      Hiya Millsy,

      Current satellite connections on the Interim service offer speeds up to 6mbps down and 1mbps, so the new plans are certainly an increase when Skymuster is ready.

      – Reece

  11. David Crampton says:

    Will the satellite connection be available for areas such as Byford 6122. At present I only have landline with phone?

    • Reece Hatton says:

      Hi David,

      This may vary depending upon your specific address, however it looks like most of Byford will be serviced by Fibre to the Node services, which will be going active over the next 12 months. Give our sales team a call at 13 19 17 to see what we have available :)

      – Reece

  12. Wayne Morrow says:

    Cant wait for your plans….already have skymuster installed and would love to bring my internet back to iinet

  13. Mark Hetherington says:

    Quota the same as fibre? Good luck with that given a fair use policy putting a fixed cap on usage much lower than cheap fibre NBN plans allow.
    At least the speeds are good (for now), and it covers all of Australia, but it’d suggest people consider any alternative connection type if possible – even if you need to put in your own extended mask.
    #datadrought

  14. Scottnac99 says:

    What’s taking you so long ? Sky Muster was available in our area in April. Ten other suppliers have already published their plans. Your proposal is going to have to be extra good for me to wait fir you guys, instead of going with one of them

  15. Tom Pearson says:

    Will the satellite coverage be only in selected areas or available to all regional areas?

  16. LW says:

    I live on the gold coast and only able to get ADSL2 where I am. its crap internet speeds and we cant wait for our contract to finish with iinet.

  17. Sandy says:

    The roll-out of Telstras upgrades of ADSL-1 to ADSL-2 ceased with the advent of NBN plans. We have been in limbo ever since. We look forward to low latency high speed.

  18. HarryE says:

    What an absolute waste of time, effort and money. 25 Mbps makes my laugh with sad depression. If you are going to do something – do it properly the first time. Design twice – code once as is said.

    Try fixing a broken satellite as easily as digging up a length of snapped fibre.

    Try using a real-time interactive session over a satellite connection – the latency is absolutely woeful.

    What a joke this Australian NBN plan is and to think they’ve already wasted so much – makes me cry :-)

    Sincerely

    Harry E.

  19. LEWIS Pengilly says:

    I hope and pray satellite is available to little old Farrell Flat as it is ridiculous the poor service we get (Third World).

  20. Bruce Walker says:

    Will this cover Moorngag in Victoria?

  21. Russell Boettcher says:

    Will it be like satellite TV where reception is hindered by bad weather as was experience in Darwin?

  22. Chris Bracken says:

    what is to happen with home phone. I have 4 outlets at home and will need them all postNBN

    • Reece Hatton says:

      Hi Chris,

      While the installation of the internet equipment is covered by nbn, a private technician can be sought to rewire the existing sockets to make use of the provided internet-based telephone services.

      – Reece

  23. Sandra says:

    I was so disappointed that Iinet had not as yet put together any plans for the Sky Muster satellite and is not offering to organise installation for customers yet. We have had to apply for Sky Muster via a different service provider and will have it installed by the end of June. Not happy about this Iinet :-(

  24. anthony says:

    “Sky Muster gives us access to speeds and quotas as an equivalent land based fibre connection”

    can i get the 1TB plan please, lol

  25. Gwen says:

    Hope the burntout countryside of Benloch & the Cobaw Ranges black spot area will be part of this scheme.

  26. Noven says:

    Calling 25mbps with >600ms latency ‘comparable’ to 100mbps with <20s latency is a new level of marketing doublespeak.

  27. Rex Palmer says:

    We ate using the ISS at the moment, we cannot get wireless this our last hope. Please let 198 Mount Browne Road, Upper Orara, NSW 2450 be on the list pretty please.

  28. Geoff Maine says:

    Why has it taken so long for iinet to offer the Sky Muster satellite service. When iinet told me they weren’t doing that I went with Clearnetworks and have already been connected for a month now in the Central West of NSW???

  29. David scott says:

    17 year’s with and was recommended by iinet change my IP as they unable to supply a quality collection so please don’t believe all you read

  30. Peter Robertson says:

    Have applied with activ8me for a connection at Mystery Bay, currently with iiNet in Canberra before returning to the coast. When will you be offering a service no ADSL ports available, the NBN tower/antenna has been scrapped for the village, dial up the only option.

  31. The AdvisOr says:

    I think it should pretty much have the current/prior footprint most of the country I will take a guess.

    Basically wherever you see foxtel dishes yes would be a safe bet I was going to say sky but that’s on different birds I think?

    Where regional users won’t have fixed wireless or FTTH/FTTN and touch wood the new HFC trial goes full swing.

    The eye in the sky shall fill the void say’s Malcolm.

    It shall be done.

  32. Hayden Ellsum says:

    When is the satellite internet starting . I have been on the old system for many years and even over the last few weeks, it is getting even slower and my server can’t do anything about it ., or so they say .
    A few weeks ago we could get a suoer slow speed of 220kbps .and today I’m lucky to get 1/10th of this at 0.02kbps download . A few years ago , we could get 0.7 of a mbps , yes 700kbps.
    Please , please what can you do to help me . I am open to any suggestions.
    On my mates adsl using wifi , I can get 6mbps all day every day .but this is in town. This is 3,000 times faster.!!!

  33. Bob Cowey says:

    Two weeks ago I rang to upgrade both our interim satellite services to Sky Muster. I was told iinet would not be able to supply before next year so changed to another provider, now you send me this!

  34. alan nosworthy says:

    keen for an improvement in quota and speed sounds good to me

  35. Tom Tziallas says:

    Can someone tell me if Sutton Forest 2577 is in the satellite coverage

  36. teathered Speedster says:

    more Spec selling, Why did you ever Fall for this Telstra/GOV con iinet, The infrastructure was telsra wired, sticky taped network, as it stood it wasn’t capable of 1.5MiB’s bandwidth, in the Real World telsra would of been history but no OZ GOV propped it up with Aussie TAXes,
    Now all we see is iiNet’s pioneering Days Gagged We all would of been better off And Faster by now if iiNet had kept goping it alone!

    And Stop selling speed you can’t sell, we’re all heard to ransom, While these career politicians, screw the Whole charade Up!

    if your 40yr’s and over you most properly never see this NBN

  37. Robert Chard says:

    Greetings
    One new customer of Sky muster who was quoted on ABC News said the speeds were great but the dropouts were terrible. Up to 14 dropouts in one hour.Making it extremely difficult for home education. Is this what we can expect or has the reliability improved?
    Robert Bottle Creek, Northern Ranges NSW

  38. Greg Davies says:

    When I ‘phoned IINET to enquire about upgrading our satellite internet service to the new Skymuster satellite, the consultant told me in no uncertain terms that IINET does not and will not be offering any such service! I have now connected to Skymuster with a new ISP so you can imagine my frustration at reading this news!

    • Brianna Burgess says:

      Concerning to hear incorrect information was provided, Greg. We’ve managed to locate your account and will submit feedback for the Customer Service Representative to address the coaching and development opportunities identified. Please do let us know if there is anything we can assist with in future.

      – Brianna

  39. ROY Jones says:

    Sounds like you are heading in the right direction. Lets hope it provides a faster and more suitable internet.
    Congratulations
    Regards,

  40. Miks Collins says:

    WHEN will it be at my house?

    That would be good news.

    Harrington Park NSW 2567

  41. Oversaturated Outdated says:

    25mbps on satellite? yeah right

  42. Congratulations !! Very good move. why7 do we still have to wait?? Would like it tomorrow,

  43. Robyn Wholley says:

    I know that activ8 customers are being connected now as my friend has just received her NBN connection. She is very happy with the speed they are receiving which is 25 Mbps,so hopefully we will not have to wait too long. When we are connected, I will be happy!!

  44. Laurie says:

    This isn’t good news. It is too slow and comparing it to Fibre to the Node is further proof of a continuing divide between the Customers, Internet Providers, and the Government.

  45. KP says:

    In the middle of the eastern suburbs in Melbourne. No NBN, often no signal. A satellite? I live in hope!

  46. Ross says:

    Again AUSTRALIA is lagging 15 years behind the rest of the world. We will still be listed about 60th in the world:(
    Smart country what a joke.
    NBN Wellington Point about 3 years out:(

  47. Satellite should be for ultra-remote locations ONLY. What a joke to be putting 400,000 customers on a satellite and expecting “broadband” speeds. 25Mb/s? And 65GB/month DL/UL ‘fair use’ quotas? Seriously? We will be the laughing stock of the first world if we don’t do something to improve on that.

  48. Terence Jacobson says:

    I have a landline to my home in Wagin, Western Australia I can’t get an ADSL service because there are ‘no ports’ available at the local exchange.

    I have to use my mobile phone through my laptop to get on the internet. That is expensive and slow.

    Can I get a satellite NBN connection?

    • Reece Hatton says:

      Hiya Terence,

      Based on the account we’ve found, it looks like your premises will be serviced a fixed wireless nbn connection rather than satellite. Feel free to give our sales team a call sometime at 13 19 17 to see what kind of plans we have for you :)

      – Reece

  49. Ian McL says:

    Just about to sign with another ISP for skymuster & received your news.As a longtime iinett customer, place advise what delay I can expect if I wait to get skymuster from U ??
    Ian

    • Brianna Burgess says:

      We’re sorry to hear you’re looking at connecting with an alternate provider, Ian. We’ll be in touch as soon as we have news surrounding NBN Satellite plans available.

      – Brianna

  50. Joan Southwell says:

    You sent this email to my daughter who is a Iinet user in Melbourne, but I live near Bright in North East Victoria and have my internet via a satellite dish and I was told by the Alpine Shire NBN satellite was now available in my area. Where I live there is no mobile reception and internet can only be accessed by satellite. Do you have this available in my area, please let me know. Can I join up with you with a satellite dish?

  51. David says:

    Just about feed up with iinet, selling product that doesn’t work. signed up for NBN 100MB plan get’s connected on the 27th June 7.00pm that night I start getting .97mbps that’s right I’m on a 100.00mbps plan have been informed I know have to wait until the 27th of July before I can expect my connection to actually function correctly. Wifi from their supplied router aint working my partner used phone data iinet tell us that’s dodgy and not to use the phone for 48 hours like really they have no idea what to do to resolve anything, wishing I had of known they weren’t going to resolve my issue for month before my 10 day cooling off period expired.

    • Brianna Burgess says:

      We’re sorry to hear you’ve encountered a couple of problems since signing up, David. It sounds like a widespread issue has been identified and plans are in place to resolve. Often a fault notice will be posted to our Network Status site to track progress: https://www.iinet.net.au/status

      If you haven’t already, we’d encourage touching base with our Support (13 22 58) team regarding any wireless issues you’re having with the modem. Will be within warranty and a replacement can be issued if deemed faulty.

      Let us know how you go,

      – Brianna

  52. David McMillan says:

    I have been hounding iinet for weeks since other providers released their plans. What is the holdup with iinet?
    When the plans are released will existing customers be notified or do we need to register on the waiting list?
    Cheers
    David

    • Brianna Burgess says:

      Appreciate you hanging in there! Existing customers will be notified when a range of NBN Satellite plans have been released, David.

      – Brianna

  53. Susan Gaskell says:

    asking if i am able to connect to a satellite plan at my rural address and how long it will take to connect?

    • Brianna Burgess says:

      Further information surrounding availability and connection time frames will be released with the NBN Satellite plans, Susan. Sit tight! We’ll be in touch when we’re ready to take applications.

      – Brianna

  54. Mark says:

    Seems my previous comments weren’t taken well as I don’t see it or a reply.

    Mark

  55. David Wood says:

    Forget about NBN, the last check I did I was getting 335Kb/ps, and it is still going to be three or four years or more before there is any thought about our area for NBN. WA apparently is not part of Australia anymore, we are only good for being a cash cow for the Eastern States. Our problems are completely ignored.

  56. Richard Philpot says:

    Hey there….
    Can someone please explain how the new satellite plans (that will no doubt only be 50 Gig download/upload) are metro compatable as was originally intended. A few hours of netflix and it’ll all be gobbled up!! Is iinet proposing something decent for a decent price that is up to 1000Gig?
    Please explain….
    Regards Richard Philpot

    • Brianna Burgess says:

      Encourage you await the release of our NBN Satellite plans, Richard. We’ll then be able to provide more detailed advice surrounding the quota/price of what is being offered. Speak soon!

      – Brianna

  57. David Williams says:

    I am in line of sight of an NBN mobile tower, but not within range.

    I register for the satellite service, which seems to be another unfulfilled promise of delivery (and not just by iiNet) and all bells and whistles very slowly announce I can get iiNet ADSL

    I can’t.

    Other Telco’s make the same claim only to eventually call back to say it cannot be done, UNLESS I PAY FOR A 12 KILOMETER trench up an escarpment and across really rough terrain.

    It would be great to actually hear from someone who can bypass this nonsense and register me for the satellite service rather than being shoved to a registry form that is dysfunctional for the many people in my circumstances.

  58. Nellie says:

    When you say double to quota, does that mean the biggest plans will only be 20GB. Other providers are offering up to 150GB (peak and off peak combined). I feel iinet should let customers know what the plans will look like, we have businesses to run.

    • Brianna Burgess says:

      Apologies for the delay, Nellie. We’ll let you know when we have a range of NBN Wireless plans available!

      – Brianna

  59. jackie hanson says:

    I have signed up with another service provider can i cancel and stay with you guys

    • Brianna Burgess says:

      We’ll let you know when we’re taking applications for NBN Satellite service, Jackie. You can then consider making the switch – We’d love to have you back.

      – Brianna

  60. F Stelmach says:

    HI and thank you for the article, but do you think Oaklands Park in south Adelaide may be served by the satellite, as it does not seem that the NBN, which is all around us, ever will come here.
    after more than 10 years with IInet and really good service, the speed has not change a bit, but the promises have been frequent

  61. Douglas Furby says:

    Will the satellite service be available in metropolitan Port Noarlunga (5167) where my iiNet ADSL2+ is running at 75 kbps? (I should have kept the old dial up modem)

  62. Lacey says:

    We are currently on satellite with 10GB, how long do you predict it will take for iinet to put out it’s new sky muster plans, and what kind of data allowance are you looking at? Will the plans be comparable to other companies offering sky muster plans (ie up to 150GB). How come iinet is taking so long when others are already connecting?

    • Jade Smit says:

      Hey Lacey,

      We don’t have a firm date to provide you with at this time unfortunately, we do apologize for any trouble caused due to this. We’ll keep you updated about the release of our new nbn™ Satellite plans in the near future. If you have any questions in the meantime, please feel free to call us on 13 19 17 and we’ll be happy to help.

      – Jade

  63. Roger Harrison says:

    This is beginning to smell like the age-old marketing scam of “Don’t buy the opposition’s product – we’re just about to release a super-dooper all-new superior model, and you’ll be sorry if you jump the gun and don’t wait for our superior product/service!”
    Hell, software companies have been doing this for years. (Smartphone manufacturers too…)
    The release of Skymuster plans was ‘imminent – very VERY soon’ a couple of months ago. Correct only in geological terms!

  64. Adi Kirschstein says:

    I am seeing forward to connect to NBN only waiting to be notified When it is this far .

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