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Out with the old, in with the new ADSL2+ plans

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Sign up to ADSL2 today

If you’ve been enjoying one of iiNet’s on-net ADSL2+ plans, you might have noticed a change recently. Our plans have been refreshed to give them better value than ever before, and we’re in the process of upgrading existing customers so they can start enjoying the benefits.

So what make these plans better than the last? Here’s a quick look at some of the upgrades we’ve made to our flagship internet service.

Bigger Quota

These days, the Internet is all about downloads and our new plans are all about big quota to keep you going. We’ve amped up the quota on our new ADSL2 on-net plans for all your downloading and streaming needs – in some cases it’s more than double! Our lowest-priced unbundled plan has been boosted from 50GB to a hearty 125GB, and when bundled with a Home Phone, that goes up to 250GB.

Our larger unbundled plan has made the massive leap from 150GB to 500GB, and if you bundle with a Home Phone it’ll go up to a whopping 1000GB. That’s a whole terabyte of data to use to your heart’s content.

An upgrade without asterisks

One of the great things about these new plans is our customers will be automatically upgraded to receive more quota without any other changes. That’s right – it’s a no-strings-attached quota boost for the same great monthly price. You’ll have access to all the same plan features as you did before, including our high-value Call Packs for Home Phone.

Sign up today

Not on board with iiNet’s great value ADSL2 on-net plans yet? Check what’s available in your area and have a look at our plans here. If technology isn’t your strong point, our excellent customer service team can help you out – just give us a call on 13 19 17.

144 comments

  1. Matthew Herdel says:

    It’s so unfortunate that the off-net customers get left behind. It’s really frustrating seeing all these huge bundles become available only to realise that you’re not eligible.

  2. Tony Donohue says:

    Increased quota limits are fine, but as a retiree, not using Netflix, Stan or any other streaming service, and relying on SMSF income I would prefer to see a reduction in cost. It seems to me that there is little consideration of what the older internet users actually need.

  3. Shane says:

    Will this include business customers

  4. Deane Mitchell says:

    Hi Cahli, Nice “present” from iinet!! I shan’t “spoil” this good news with the email problem, but just out of curiosity, will there be any increase for “Adam WiMax customers?? Cheers

    • Brianna Burgess says:

      Not at this stage, Deane. We’ll be sure to get in touch with you when any changes or incentives are available to Adam WiMax services.

      – Brianna

  5. David says:

    That’s great news – for those lucky enough to be on-net. Will there be any love for us second-class citizens stuck with off-net plans? I don’t want to leave iiNet after all these years, but Telstra’s 1000GB plan looks tempting…

  6. Darren says:

    Gee, really feeling like we’re getting our money.so worth for $80/month as ‘off-net’ subscribers. Way to go Westnet/iiNet!

  7. Bob Geurts says:

    Great for some. How about those of us that do get ADSL2?

    • Brianna Burgess says:

      Don’t fret, Bob. We’re frequently reviewing our range of products and will be in touch as offers are released for various broadband services.

      – Brianna

  8. Bob Geurts says:

    should have read DO NOT

  9. David says:

    What is “on net” versus “off net” ??

    • Brianna Burgess says:

      Good question, David! On-Net are ADSL2+ services using our own infrastructure, whereas Off-Net is an ADSL1 service (Turbo can be added to increase up to ADSL2 speeds) where wholesale infrastructure is used. Availability will be dependent on the infrastructure at your local exchange.

      – Brianna

  10. Danilo Montesano says:

    Hi I live in Albion (Brisbane),postcode 4010 and I wonder when NBN will become available in this region?

    Thanks

  11. w.williams says:

    All I WANT IS TO GET BACK THE TECKNOWLEDGE THAT WAS SO RELIABLE LAST CENTURY

  12. ROBYN PRESCOTT says:

    I now pay 79.95 per month and would love to cut this down. How do I get a better price? especially as I seem to be continually ringing the help line for the problems that I keep having

    Roby

  13. Glenn Shaw says:

    It is one thing to provide heaps of download data but I have heaps of trouble with download speed and internet dropout. Iinet make great promises but cannot guarantee a reliabe service. I have been a customer over 6 years and have been happy with the service up until now. I feel that perhaps they are really losing touch with client needs.

  14. Dan says:

    Increasing my quota is not much use with a connection speed of only 2 – 2.5mbps.

  15. Alex Gray says:

    Increased quota is a great idea but, even better, would be to enable the quota to be shared by all devices on the one account. My data needs are modest so consequently I have miles more data available than I need. On the other hand, I have basic mobile plans as this is sufficient for my call needs. When at home I can use some of my ADSL2 allowance on the mobiles by using wi-fi connection. However, when I am away from home and using mobile data, some more allowance would be useful. I know I can get a more expensive plan but this does not make economic sense considering my “normal” usage pattern

  16. Mike says:

    What about for those off net i can go elsewhere and get 1000gb cheaper with phone calls.I have been with you for 16 yrs might be time to jump ship if you cant come up with cheaper plan

  17. Cliff says:

    As a 10 year+ client of iiNet I’m totally disappointed that ALL you seem to offer is Bigger & Bigger downloads. That’s total BS to someone like myself who doesn’t NEED more than 30-50GB even when we finally get the NBN

    What I( and others) want is a CHOICE to pay LESS for less GB ! ALL iiNet is doing is slowing down available I/Net access through encouraging idiots to download non stop.

    Wake up to the other half of your Business
    I’m SICK of subsidising BIG USERS !!!!

  18. Hey Guys

    What’s the use?

    I’ve complained repeatedly, including once here that refreshing does NOT occur soon after midnight on the due date, but quite consistently at 2.00 a.m.!

    And guess what:

    NEVER YET ANY EVEN POLITE REPLY let alone SOLUTION!

    Fred Mazzaferri

    • Brianna Burgess says:

      Apologies if we have previously missed your comment, Fred. We would encourage getting in touch with our Support (13 22 58) team to raise any concerns surrounding the roll over period. A Customer Service Representative will be able to narrow down the type of service and facilitate investigation.

      – Brianna

  19. Alan Meadows says:

    I have been with you guys for some time and am happy with the service.
    I am a seriously old chap and have no great need for hundreds of gigabytes of download.
    I pay you $39.95 a month as my ISP, more than adequate, and Telstra around $50-60 per month for a landline that’s hardly used.
    Any suggestions?
    I’d like to be provided with some pros and cons around removing the landline.

    • Brianna Burgess says:

      Definitely worth exploring our range, Alan. Best to give our Sales (13 19 17) team a buzz! A Customer Service Representative will be able to complete a health check (of sorts) to see what we can do with the Home Phone service. Line rental is currently charged at $29.95, with the option to add call packs if you do want to make use of the landline.

      – Brianna

  20. lee williamson says:

    I have noticed my internet is getting slower it is good to get more allowance but I need speed not gigs

  21. Otto Wynton says:

    I have an old ethernet only installed and want to replace it with one with WIFI on it. Do I need to uninstall my old modem or just unplug it? How much is the modem you’re selling?

    • Brianna Burgess says:

      We are currently selling the TG-1, Otto. Pricing options are available for review here: http://www.iinet.net.au/hardware/budiilite/#TG-1

      Simply unplug the old modem and replace with the new. A few easy configuration steps will be required to get the TG-1 up and running, our Support team are available 24/7 should you hit any obstacles. If you would like to proceed with the purchase, the hardware can be added within your Toolbox (https://toolbox3.iinet.net.au) or via our Support (13 22 58) line.

      – Brianna

  22. David Morcom says:

    don’t worry about the new plans and extra data — would be great if you could get the existing system to work all the time and at reasonable speed — without customers having to ring to have speeds changed

  23. James Jones says:

    This product is not available at your address.

    The good news is the following products are available!

    I STILL cannot get ADSL2.

    How is it good news that I can only get ADSL1 (Off Net ADSL2) and pay more for it when I dont have a choice.

    That is NOT good news, and very poor (consider the rest of this sentence expletives and smashing my head against a brick wall).

    • Cahli Samata says:

      Hi James,

      I agree there could be a better offer for you. One of our team will be in touch soon to discuss.

  24. Jan webster says:

    Where is the explanation and apology for the OUTAGE NOT GOOD ENOUGH

  25. Greg says:

    I signed up with Westnet. I used to show people how fast it was, I could download 1.5 MB per second.

    Then they were taken over by iiNet. It got slower but probably OK and I got the speak to a lot of people all over the world where English was a second language,

    Then they were taken over by TPG, and got introduced to the world of buffering. It would be a challenge to download your quota. Even the connection speed has dropped by 30%.

  26. Eileen McKenzie says:

    My internet is slower now than when I had dial up. I upgraded to double the price to get this ! Doesn’t make me feel confident with any new plans . I also want speed and access not more gigs

  27. Anonymous says:

    Hear hear!!

  28. Joe says:

    Hear hear

  29. John Lambie says:

    After many happy years with Westnet (15) I am now considering changing my service provider. The service I receive is getting slower, losing functionality, and the half day outage this week was annoying and inconvenient.
    (How about offering a rebate?)
    It may be a co-incidence but the service decline appears to have started with the change of ownership.

    • Jade Smit says:

      Hi John,

      Sorry to hear you’ve been experiencing difficulty relative to service performance. We’d recommend performing troubleshooting in an effort to diagnose the issue (https://iihelp.iinet.net.au/categories/internet) Alternatively, contact with relevant Support teams (1300 786 068) can be made for further investigation and a possible fault lodgement if required.

      – Jade

  30. Alex says:

    I agree with Lee
    All good to give more data download but what is the point when the speed is going South and latency going North

    • Jade Smit says:

      Hey Alex,

      If you’re having difficulties with your connection speed it may be worth investigating with relevant Support teams on 13 22 58. Alternatively, handy iihelp articles relative to your service type with troubleshooting steps outlined can be located here: https://iihelp.iinet.net.au/categories/internet.

      – Jade

  31. Chris says:

    My internet is also unreliable. As more and more get connected and more and more are using it, the service deteriorates. I still have ADSL. In my street, in inner Melbourne, using telstra copper that is at least 60 years old, I have five houses on my side of the street. Of those, 3 use the internet for work and the other 2 are tech savvy. At heavy times of the day we are starved .

  32. Tina says:

    I m more care about speed not quota.

  33. dee says:

    If you don’t give me what TPG do. Ie all calls to Oz phones and data for 69.95 without a contract quick smart, I am going to ‘churn ‘ to them!!!!!
    Only still with you cause i like the budlite modem.

    • Jade Smit says:

      Hey Dee,

      Sorry to hear that, we’re always looking at ways we can improve and will pass your feedback on to relevant departments for internal review if necessary. Contact with our friendly Sales team can be made on 13 19 17 to discuss plan options best suited to your needs, otherwise, more information relative to plans available can be found on our website (http://www.iinet.net.au/home/)

      – Jade

  34. Anonymous says:

    You are lucky to have internet access from iinet. Our iinet access stopped this week with no explanation, no apology and no contact and we couldnt even dial in to complain – disgraceful
    Even the media coukdnt get an answer – still no apology

    • Jade Smit says:

      Certainly a concern to hear! Apologies for any frustration caused. We’d recommend getting in touch with Support (13 22 58) should you still be experiencing difficulties getting online.

      – Jade

  35. Anonymous says:

    Agree…speed, not gigs

  36. Anonymous says:

    I too agree. my internet is going slow.

    • Jade Smit says:

      Sorry to hear! Would be best to get in touch with Support teams (13 22 58) for further investigation and troubleshooting.

      – Jade

  37. Karen aldred says:

    My internet is much much slower than what it used to be, its starting to feel like dialup in the afternoons !!!!!

    • Jade Smit says:

      Hey Karen,

      Can certainly appreciate any frustration caused due to slower connectivity advised. Contact with Support is recommended for further troubleshooting and investigation on 13 22 58. Alternatively, help articles with relevant troubleshooting steps specific to your service type can be located here: https://iihelp.iinet.net.au/categories/internet.

      – Jade

  38. Alison says:

    Thanks for the extra gbs. One improvement which would be much appreciated, would be the inclusion of 13/1300 numbers in the added call pack for Home Phone. These numbers were included in our previous bundled pack.

    • Brianna Burgess says:

      Appreciate the suggestion, Alison. We’ll keep that in mind when reviewing our Home Phone services/bundles in future.

      – Brianna

  39. Grant Thomas says:

    What about off-net users? $89 for 300GB is starting to look very dated.

  40. Margaret Ellerton says:

    I’m not a big user of the Internet, but when I do use it, I find it very annoying to have to sit and watch the screen until something opens. More speed please.

  41. Bob Tomlinson says:

    It’s a shame that an ISP with such a good record of no downtime would have customers endure 2 days without email and one without ANY internet and not even offer an explanation let alone an apology to us users. Shame on you westnet. This is NOT good customer PR.

    • Jade Smit says:

      Hey Bob,

      Can completely understand any frustration caused due to the downtime experienced, we apologize for this. Any outages or faults impacting services in your area will be communicated via social media platforms and relevant Network Status Pages (http://www.iinet.net.au/status/)

      – Jade

  42. Anonymous says:

    I agree with Lee, more speed.

  43. Helen says:

    My internet is getting slower as well. Way slower! I’d rather have a faster connection than more data.

  44. Anne W says:

    Bigger download capacity is great, though you need speed to use it and the speed in Morley is crap. I can get in the car and go shopping faster than loading a page to shop online and that’s what you need to be working on. iiNet needs to improve on Efficient customer service and faster adsl speed because right now that’s what we want and right now it’s not what we are getting

  45. Sallie says:

    We need both – when is NBN coming to West Leederville?

  46. Darren says:

    Any chance of an increase for ‘off-net’ customers?

    • Brianna Burgess says:

      We’ll let you know of any offers or increases you can take advantage of in future, Darren.

      – Brianna

  47. Charlie Williams says:

    My internet has also got very slow I too need more speed not gigs

    • Jade Smit says:

      Hey Charlie,

      Would be ideal to get in contact with relevant Support teams (13 22 58) if you’re experiencing connectivity issues. While waiting for assistance, feel free to check out some helpful troubleshooting steps, relative to your service type, outlined here: https://iihelp.iinet.net.au/categories/internet.

      Let us know how you go :)

      – Jade

  48. Shaun says:

    What about the Off-Net plans? We have been paying more with no increase of quota in sight.
    I’m getting ithchy feet and starting too look elsewhere.

    • Brianna Burgess says:

      We’ll be sure to let you know as any upgrades or incentives become available for Off-Net services, Shaun.

      – Brianna

  49. steve says:

    Always great to get more quota, but due to old crappy cable in the ground my connection speed is only 4.5Meg max on a dry day (rainy days can go as low as 2Meg when cable joints and pits fill up with water) too slow for netflix and often youtube. 1 terabyte is heaps, but I can never use more than a couple of hundred gig/month with this speed. NBN? Not in my lifetime where I live, 3.5km from Fremantle exchange.

  50. Lawrie says:

    I have been an iiNet customer for over 20 years .
    However I have noticed the the Internet speed is definitely slower- especially my wifi
    Is there a case for a new wifi modem ?

    • Brianna Burgess says:

      Certainly worth investigating, Lawrie. If you’ve noticed the speed issues are specific to the wireless function, it may be beneficial testing alternate hardware (if available). Let our Support (13 22 58) team know if you would like further assistance! A Customer Service Representative will be able to run through the settings to see whether we can improve the speed and walk through replacement modem options.

      – Brianna

  51. Glenn Shaw says:

    Obviously my previous comment was too harsh however I agree with the above . Reliability and speed are just as or more important than extra data allowance.

  52. Ken Boness says:

    I agree with Lee, our access to the internet and other services is much slower now than it used to be and time is just as important as space.

  53. Sharon says:

    In total agreement Internet speed seems to get slower every month until you ring and complain and then it’s like a magic button has been pushed!

  54. brian coulson says:

    our internet keeps dropping out we have rung many times about the problem still occurs THIS ONE OF THE MAIN POINTS THAT WE DO NOT SIGN UP FOR NETFLIX. Our fetch is also affected and drops out.

    • Brianna Burgess says:

      Troubleshooting can be completed in attempt to identify the cause of the issue and the path required to restore services, Brian. We would encourage testing if the drop out occur across both wired and wireless connections. If an ADSL service (as featured in the article) further troubleshooting steps are available here: https://iihelp.iinet.net.au/Troubleshooting_ADSL_for_Dropouts

      Don’t hesitate to get in touch with our Support (13 22 58) team if you would like assistance.

      – Brianna

  55. Hartmut says:

    Like Lee’s comment, same here, my internet speed is very getting slower, MORE SPEED is better than getting additional GB.
    And I noticed on a recent speed check, any other
    IP provider is MUCH faster than iiNet / Westnet.
    So, please work on that !

  56. Bill says:

    My problem also now have newer and faster computer but internet speed far too slow which has made no difference . Very slow speed Only since about the last six months.Waiting for support team to fix .

    • Brianna Burgess says:

      Glad to hear you’ve reported the connection issues to our Support (13 22 58) team. We’re confident they’ll be able to assist, Bill!

      – Brianna

  57. richard says:

    I’m inclined to agree with lee but I think the decline in quality of service from “Westnet” since it was killed in all but name is in technical support. It often seems that iinet seems to aspire to telstra standards!

  58. Pat Gallagher says:

    Hi,
    Yeah I agree with Lee, my average download speed these days is about 2Mbps. Seems to me that’s way too slow.

  59. Ken Ball says:

    What happened this week with the system faulting and nobody informed me, just the system telling me that my details did not match when logging in and trying emails. After getting someone in to fault find, we found on the news that iinet was having troubles. Still no response from iinet.

    • Brianna Burgess says:

      Apologies for the delay in response, Ken. We did experience an outage impacting email access/authentication on Wednesday last week. Services were restored throughout the day – Consequently, you should be able to login successfully now: https://webmail.iinet.net.au

      Let our Support (13 22 58) team know if you experience any further trouble.

      – Brianna

  60. Anonymous says:

    I concur. Speed quality definitely has room for improvement. That needs to lift. At times its frustratingly slow.

  61. Peter says:

    I don’t want more gigs for free, I want a cheaper price for what I am getting now.

  62. Yvonne Lewis says:

    Yvonne Lewis

    My internet speed has dropped significantly its not much faster than dial up it is 3.94mbps download and 0.65 mbps upload a great deal slower than it used to be. Nothing is different with my computer and I am still getting charged for ADSL2+ and I only live 5KM from the exchange. I tried phoning one day last week without success, and experiencing a lot of drop outs. Not happy.

    • Jade Smit says:

      Hi Yvonne,

      Distance from the exchange can certainly impact your connection speeds, considering you are a fair distance this would probably be affecting day to day connectivity and contributing to the drop outs being experienced, as advised. The best way forward would be to perform troubleshooting by using articles here: https://iihelp.iinet.net.au/Troubleshooting_ADSL_or_Naked_DSL_Speed_Issues. Contact with Support teams (13 22 58) can also be made for further investigation and troubleshooting.

      Let us know how you go!

      – Jade

  63. Derek A King says:

    I agree with the above I need more speed. My computer is much too slow.

  64. Barbara says:

    I agree with previous comment, the speed needs improving.

  65. Donna says:

    My iiNet internet connection today is non-existant!! HAving to send this by tethering to my Optus phone hotspot. C’mon iiNet – you can do better than this! Also, please communicate with customers. Your network status page says everything’s fine and it clearly isn’t, judging by the range of complaints I’ve been reading this morning. Service has been deteriorating over the last few weeks. I’ve been a customer since August 1996 – nearly 20 years – and for the first time I am seriously considering changing provider :(

    • Jade Smit says:

      Hey Donna,

      Sorry to hear about the connectivity issues advised, can certainly understand any frustration caused. If you’re still experiencing difficulty, try following troubleshooting steps relative to your service type outlined here; https://iihelp.iinet.net.au/categories/internet. If the issue persists, it is encouraged that contact be made with our Support team on 13 22 58 for further assistance.

      – Jade

  66. Michael says:

    I live in 6057 and sometimes my download speed is so slow it times out on a search- and apparently no hope of an improvement in the next 5 years.
    What is a sensible course of action? [I’m likely to have 3 different MP’s in that time!]

    • Brianna Burgess says:

      We’d recommend getting in contact with our Support (13 22 58) team to discuss the connection performance, Michael. A Customer Service Representative will be able to walk through all of the options available moving forward.

      – Brianna

  67. Michael says:

    What moderation would you like?

  68. Ken Caldwell says:

    I do appreciate the extra quota as I haven’t had to stress about exceeding the download for a while now. However I don’t go anywhere near my quota, yet trying to watch a movie from iTunes today and it took nearly 20 mins to get to the point where it would play, then ⅔ of the way through it stopped taking another 10 mins to buffer enough to play. Living within 10 -15 mins of the Sydney CBD yet these draconian speeds. We were recently in Cambodia – they had better internet speeds than we have in Australia! And we are still at least 2-3 yrs away from getting the NBN.

  69. Mark Matheson says:

    Me too- the NBN was supposed to address the capacity (“backhaul” I think is the illogical term used by Telcos for what we call downloads) of the connections between exchanges and the data centres/ overseas links.

    I have Westnet in two places both thru all Telstra exchanges, and both Optus and Telstra wireless BB. Updates come much slower than they used to, also everyday data access and email. Guess there is a priority on video streaming we did not have a few years ago.

  70. h says:

    I often have connection problems. Unable to connect all afternoon today. Very frustrating as tomorrow I’m back at work and unable to do what i needed to do today!

    • Brianna Burgess says:

      Concerning to hear you’re experiencing periods where you’re unable to connect at all. Best to raise with our Support (13 22 58) team, as a Customer Service Representative will be able to run through troubleshooting with you to determine the cause.

      – Brianna

  71. allen robinson says:

    Same here
    Internet is getting slower
    Higher allowance is good
    Also customer loyalty is not rewarded, inquired about switching to Naked but was told would lose service for up to 2 weeks and have to pay normal price to switch

    • Jade Smit says:

      Hey Allen,

      Sorry to hear you feel this way. As switching from an ADSL service to Naked DSL does require physical work to be performed on the line, as well as provisioning of the service, we do expect downtime. If you’re currently experiencing difficulties with your connection speeds, we would recommend performing troubleshooting in an effort to diagnose the issue/s (https://iihelp.iinet.net.au/Troubleshooting_ADSL_or_Naked_DSL_Speed_Issues) If you require further assistance, contact with Support teams can be made on 13 22 58.

      Let us know how you go.

      – Jade

  72. Andrew says:

    I’m on a Westnet ADSL2 plan and got no notification of any bonus data.

    • Brianna Burgess says:

      Encourage you give our Support (13 22 58) team a buzz to query eligibility, Andrew. If you have an Off-Net service (ADSL1 incl. with Turbo) the upgrade would not have been applied to your account. We’ll be sure to let you know of any benefits available to you in future.

      – Brianna

  73. Dale Carroll says:

    What about mobiles and ADSL1 don’t we matter.

    • Brianna Burgess says:

      We are frequently reviewing our products and services, Dale. We have rolled out a new range of SIM only mobile plans (http://www.iinet.net.au/mobile) in the past few months. Keep an eye out for any changes on our website or the iiBlog!

      – Brianna

  74. Des Young says:

    Same here, Lee. Speed matters more than quantity.

  75. Joseph Horton says:

    My internet is very slow and like Lee Williamson I too need speed not gigs

  76. Alasdair says:

    Yep! When ADSL+2 first came out I was on 9-11kbps but now down to 3.5kbps! Ahhh progress!

  77. Bj says:

    I like the upgrade but my download speed is almost dial up speed.

  78. julie says:

    No good having huge amount of data allowance when the system is TOO DAMNED SLOW to download it!!!!!!!!!!!!!!!!!!
    GET YOUR ACT TOGETHER OR BE PREPARED TO START LOSING CUSTOMERS IINET !!!!!!!!

  79. Michael Welsh says:

    I swapped from TPG to iiNet to get ADSL2+ speeds, as I work in IT and need better speeds to RDP from home. I currently pay more than I did with TPG and my speed is usually half what it was, and it wasnt ADSL2+.
    Data limits are easy to stay under when the speed is as bad as it has been. I’ve used my own devices, which had no issues under TPG. I’ve used the modem you sent, which I requested not to be on the application.
    When I enquired via email, with multiple support requests, I got one single reply that you couldnt find my account to assist me, even though I submitted my request from my @iinet.com.au email account.
    Yet you can find my account enough to deduct money from my bank account??

    • Jade Smit says:

      Certainly a concern to hear about the delays in contact and connectivity issues advised, Michael. Apologies for any frustration caused.

      If you’re using an ADSL and Phone service bundle, it would be worth checking your phone line from a handset isolated to the first available socket in the property to see if there’s any noise indicative of a line fault.

      More steps to troubleshoot speeds and dropouts are available on our help site (https://iihelp.iinet.net.au/support/node/12503) and our support team is available any time on 13 22 58 to assist in any investigation along with fault lodgement.

      – Jade

  80. Dave says:

    Hear, hear Julie. As a 20 year customer, I’m on the verge of leaving as the service is becoming virtually unusable because of slow speed. No issue with quota. iiNet blames poor performance on Telstra and Tech says I have fastest possible speed given my distance from the exchange (3km) but I was getting twice the (measured) speed on the same infrastructure 6 months ago! How does that work? Please don’t tell me to contact 132258. I’ve spent 3.5 hours making three calls this week and I was cut off on one of them with no follow up or apology. Oh for the IiNet of old!!!

    • Jade Smit says:

      Hi there Dave,

      We’d hate to see you go. It is worth noting that any line or service issues on the network infrastructure may persist with another provider using the same network until diagnosed through troubleshooting (https://iihelp.iinet.net.au/categories/internet/troubleshoot-broadband) and resolved through necessary remedial action be it fault lodgement, hardware replacement or other possible steps. Contact with support teams (13 22 58) would be the best method of seeing about this.

      Let us know if you have any further queries/concerns.

      – Jade

  81. John says:

    Most People don’t need or use that much data and IINET know that very well. We need MORE SPEED and CHEAPER PRICES. How about reducing the monthly fee instead of increasing data allowance.

    Brianna, it looks like IINET is not doing enough to satisfy their customers. They need to be more competitive!!!!

  82. John Cook says:

    It’s frustrating. Speed and reliability is much more important than quantity.

  83. Jo says:

    I just wanted to say thank you. The extra data was a lovely surprise. I am so happy with iiNet. I love how easy everything is. They take care of everything. Their support lines are great. I love the hub online to extend my billing or pay it now and i can adjust my speeds and change things around. I just love it.

    Big thank you to the iiNet team!

  84. Ivan says:

    Thats great so why did i just get dropped down to 256kps ..dial up was quicker….. so much for the increase of GB’s could you please look into asap i can’t work like this..
    thanks

    • Jade Smit says:

      Hey Ivan,

      Can certainly understand any frustration caused. If you’re still experiencing difficulty, we’d recommend calling through to Support (13 22 58) for further investigation and troubleshooting.

      – Jade

  85. Steve says:

    Any improvement to those of us stuck on off-net plans?

    • Jade Smit says:

      Hey Steve,

      Thank-you for your query. No changes to our off-net plans as of yet, any updates will be communicated through relevant channels.

      – Jade

  86. Scott says:

    I’m with James Jones here,
    “This product is not available at your address. The good news is the following products are available! I STILL cannot get ADSL2. How is it good news that I can only get ADSL1 (Off Net ADSL2) and pay more for it when I don’t have a choice. That is NOT good news, and very poor (consider the rest of this sentence expletives and smashing my head against a brick wall)”.

    Not to mention your customer service… I left a message for someone to provide me with better options two months ago and I’m still waiting for someone to call!

    I think the common denominator with everyone here is “we want more speed” not size! after all it’s not the size that counts its what you can do with it! or in ADSL2 OffNet case, what you cant do with it!
    Seriously I am over paying a lot more for ADSL2 OffNet and still struggling to stream online!!!!!!

    • Jade Smit says:

      Hey Scott,

      Thank-you for the feedback provided, will ensure this is passed along to relevant departments. Steps to troubleshoot speeds and dropouts are available on our help site (https://iihelp.iinet.net.au/support/node/12503)If you need a hand with any of this or need to look at lodging a fault, support teams are available any time on 13 22 58 to assist.

      If you have any other queries or concerns, please feel free to sing out. Happy to help where possible.

      – Jade

  87. Janusz Zejdler says:

    I am not very technicality savvy at the ripe old age of 82 so if your latest offer is better than my current one is, then by all means up date it. It will be fully appreciated and effectively made use of!
    Many thanks and cheers for now,
    Janusz

    • Reece Hatton says:

      Hey Janusz,

      Have a chat with our sales team at 13 19 17 and they’ll be able to check out your current plan and usage and get you on the new plans if they’ll be a better fit for you!

      – Reece

  88. matt reed says:

    cannot believe you have not included off net customers with an increase. we get ripped off month after month (10 years I have been with you), yet your quota is the lowest of all major providers and you wont increase it. You must increase it and notify us very soon or you will lose me and thousands of other customers to much better deals elsewhere.

    • Jade Smit says:

      Hi Matt,

      Thank-you for the feedback provided. Will ensure this is passed on internally for review. Any changes or updates will be communicated through relevant channels.

      – Jade

  89. Geoff AUBOURG says:

    What do I want with 1000GB my max use was 38GB a month in the last 12 months – be competitive reduce the price for those who don’t use much data or loose them!

    • Reece Hatton says:

      Hey Geoff,

      Thanks for the feedback, we’ll be sure to pass it on for review on any future plan revisions!

      – Reece

  90. Anne Ormshaw says:

    I already have a good DATA plan 50gb per month for 59.95(a bit on the expensive side) but i’ve been with IINET/OZEMAIL for over 15 years now. My problem is that your internet browsing speeds seem to be getting SLOWER and SLOWE and SLOW and SLO and SL and Snooozzzooozeee.
    What are you doing about that? In fact My telstra mobile broadband dongle is often faster than IINET and I live in country Victoria where I only get a 2 to 3 bar Telstra signal.
    Feel like both Telstra and now IINET have got us by the Ba–ls

    • Jade Smit says:

      Hey Anne,

      We’re sorry to hear about the slower speeds being experienced on your ADSL service. We have located your account and made necessary arrangements for contact to provide further assistance. Let us know how you go and if you have any other queries or concerns.

      – Jade

  91. Colin Wilson says:

    I have been with ozemail/iiNet for 16 years however as iiNet has no unlimited plans and I am spending up to $ 170 a month on adsl2+ with plan plus data packs when shaped, I am currently in the process of changing to TPG. When iiNet bought ozemail we kept our ozemail email addresses without charge, now that TPG has bought iiNet, will be able to keep all my ozemail and iiNet email addresses for free again like before?

    • Leo Yarnold says:

      Hi Colin,

      Sad to hear that you’re leaving us. We’d certainly encourage you to consider the new plans in case they might be a better fit. With regards to e-mail addresses, There is no integration between TPG and iiNet and the businesses function as two separate entities with separate billing systems; so you are effectively moving providers. Therefore e-mail addresses can be retained, for $25 per year, per mailbox.

      – Leo.

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