Staying safe on the NBN: The future of your services


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Seven years on, and there’s still a lot of confusion around the National Broadband Network, but that’s what you get with such a broad and evolving technical project. As NBN experts, iiNet is trying to provide as much relevant information as possible in a clear and concise way, especially about the part which can seem the scariest – the disconnection of copper services.

When copper gets the chop

There’s a lot more on NBN’s plate now that the Multi-Technology Mix (MTM) is here. To straighten things out again, here’s a fresh breakdown of what will happen to copper landlines depending on which type of NBN service is available in your area:

  • NBN Fibre to the Premises (FTTP) – When at least 18 months have passed since the NBN is available, the copper network will be completely disconnected
  • NBN Fibre to the Node or Building (FTTN/B) – Your landline won’t be disconnected, however you won’t be able to get traditional broadband services on it. Only telephony services will be allowed to prevent interference with the VDSL technology used for FTTN/B broadband.
  • NBN Wireless – Areas serviced by NBN Wireless will not have copper landlines disconnected. Both telephony and broadband services are available on the copper network, however the latter is only recommended if there are issues preventing successful connection/use of NBN Wireless, because NBN Wireless is faster than traditional broadband.
  • NBN Satellite – The iiNet Group no longer sells these services, but it’s worth noting that the landline situation won’t change for areas serviced by Satellite. Copper landlines in these areas have only ever been able to support telephone services (not broadband) and they’ll stay connected for exactly that purpose.

Checking your services will work

The copper disconnection can raise some questions. Many homes have services, such as Safety Link medical alarms, which rely on the copper landlines to operate; so what happens once it’s disconnected? There’s a lot of services this concern applies to:

  • Monitored security systems and medical alarms
  • Foxtel
  • Fax Duet
  • Multiple phone numbers on the same line
  • EFTPOS and vending machines
  • PABX business phone systems
  • Back to base VPN diallers

Unfortunately there’s no one-size-fits-all advice I can offer. If you have any of these services, the only way to confirm that it will run over the NBN is to contact the manufacturer/service provider and ask. If necessary, they’ll be able to help you make arrangements to keep your important services operating once you’re on the NBN.

Priority Assistance services on the NBN

People with life-threatening medical conditions often require a Priority Assistance broadband service. While iiNet does not offer Priority Assistance on any of our services, we’re still happy to reassure you that these services will not go missing on the NBN. As explained on their website, nbn™ is committed to supporting service providers who provide Priority Assistance services with an aim to provide the same connection and fault rectification timeframes that are currently received.

If you’re registered as a Priority Assistance customer, then be sure to contact your service provider when switching over to the NBN to make sure your Priority Assistance Status is carried over to your new NBN service.

Homes receiving NBN Wireless, NBN Fibre to the Building/Node or NBN Satellite services should be able to retain a landline phone service, but homes with NBN Fibre to the Premises will not. For these homes, a phone service connected through the NBN Connection Box’s “UNI-V” port will be available. These phone services can receive power from the NBN battery backup unit (if one is installed) so they remain operational for 3-11 hours in the event of a power outage.

If you don’t require Priority Assistance services, then you should be able to get NBN broadband through iiNet – just call our friendly Sales Team on 13 19 17.

To see where your exact location stands in the NBN rollout process, check out the NBN Coverage Checker. This will let you pinpoint exactly where sites have been built or are in stages of preparation or construction. Make sure to register your interest on the NBN Wait List and check out iinet’s NBN plans to be ready to roll when the NBN hits your neighbourhood.

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  1. I have had a lot of problems with Iinet .
    I can’t get into my email or even toolbox. Seems my password and client number has been frozen.
    I answer all of the questions and I still can’t get on .Iinet say they are contacting me I have not received on call or email from them.

  2. Colleen says:

    We are in a complex of 45 units that has just had NBN installed. We are a customer of yours and have not changed over yet as they said we would be charged to do this. BUT we are so glad that we have not changed as t we hear that people are getting a slower speed and some not even working. Some have been told they need to upgrade to get a better speed which is much ,pre expensive. All with diffrerent providerrs.
    What are you thoughts?

  3. Shaun says:

    I’m in a fixed wireless area but I cant see the tower due to a winery being across from me and also lots of trees and a power sub station blocking it as well. So glad to hear that my ADSL on copper won’t be disconnected.

    Cheers for the news

  4. julie wilson says:

    Same I have NBN but the wait is over an hour and they dont return my calls
    I have no access to email either

  5. Rene says:

    if i am going to get only FTTN/B, can I still request to ISP to provide fibre connection to my house if I want to?

  6. Alan says:

    NBN fixed wireless is available in my area and I have an uninterrupted view of the closest tower. However because my property was mistakenly placed outside of the NBN coverage area on their map, I was told that I can only have satellite and they will not reconsider. What would iiNet advise in this situation?

  7. Betty says:

    I have NBN very slow I am sorry I did it.

  8. Fred Becker says:

    We are in Cowra NSW 2794 and have not heard when the NBN will be connected here. We will be last on the list I’m sure. So what is the course of action for us now?

  9. barber says:

    The copper wire within the house can still be used for connection to multiple phone extensions, fax, etc as in my situation.

  10. Barry says:

    Fibre / NBN isn’t all they make it out to be. Stick with ADSL as long as you can, as once you do the switch it’s very hard to go back to the trusty copper lines.
    NBN technical support isn’t available the same hours as ADSL technical support either. So you may find it hard to get technical assistance in the evenings, also don’t relay on iiNet to return your call if you leave a message. iiNet have made some serious mistakes offering this service. I’ve been a customer of iiNet for 10years+ and never had and issue. Since getting NBN I have seriously considered changing to Telstra as my ISP, that’s how desperate I am. DONT EXPECT THE SPEED TO BE SUPER FAST, it will be marginally better at times than ADSL2+, the rest of the time it’s either not working or slower. Stick with trusty old copper lines until they fix all the problems.

  11. Nando says:

    I have cable in my street and I use it for my internet access. Speed test regularly show greater than 90 MB/second. (That’s purpotedly fast). Why would I ever both moving to NBN if I had the choice?