Seven years on, and there’s still a lot of confusion around the National Broadband Network, but that’s what you get with such a broad and evolving technical project. As NBN experts, iiNet is trying to provide as much relevant information as possible in a clear and concise way, especially about the part which can seem the scariest – the disconnection of copper services.
When copper gets the chop
There’s a lot more on NBN’s plate now that the Multi-Technology Mix (MTM) is here. To straighten things out again, here’s a fresh breakdown of what will happen to copper landlines depending on which type of NBN service is available in your area:
Checking your services will work
The copper disconnection can raise some questions. Many homes have services, such as Safety Link medical alarms, which rely on the copper landlines to operate; so what happens once it’s disconnected? There’s a lot of services this concern applies to:
Unfortunately there’s no one-size-fits-all advice I can offer. If you have any of these services, the only way to confirm that it will run over the NBN is to contact the manufacturer/service provider and ask. If necessary, they’ll be able to help you make arrangements to keep your important services operating once you’re on the NBN.
Priority Assistance services on the NBN
People with life-threatening medical conditions often require a Priority Assistance broadband service. While iiNet does not offer Priority Assistance on any of our services, we’re still happy to reassure you that these services will not go missing on the NBN. As explained on their website, nbn™ is committed to supporting service providers who provide Priority Assistance services with an aim to provide the same connection and fault rectification timeframes that are currently received.
If you’re registered as a Priority Assistance customer, then be sure to contact your service provider when switching over to the NBN to make sure your Priority Assistance Status is carried over to your new NBN service.
Homes receiving NBN Wireless, NBN Fibre to the Building/Node or NBN Satellite services should be able to retain a landline phone service, but homes with NBN Fibre to the Premises will not. For these homes, a phone service connected through the NBN Connection Box’s “UNI-V” port will be available. These phone services can receive power from the NBN battery backup unit (if one is installed) so they remain operational for 3-11 hours in the event of a power outage.
If you don’t require Priority Assistance services, then you should be able to get NBN broadband through iiNet – just call our friendly Sales Team on 13 19 17.
To see where your exact location stands in the NBN rollout process, check out the NBN Coverage Checker. This will let you pinpoint exactly where sites have been built or are in stages of preparation or construction. Make sure to register your interest on the NBN Wait List and check out iinet’s NBN plans to be ready to roll when the NBN hits your neighbourhood.