iiNet is the ISP to choose for the NBN


June 2017 saw the biggest NBN™ rollout yet with over 525,000 premises across Australia now ready to connect. That’s over 10.5 million premises that are now either connected or ready to get connected to the future of Australian broadband.

At iiNet, we’ve been working with the internet since the dialup days and our experience has shaped us into the NBN™ experts. To date, the iiNet Group has connected over 250,000 NBN™ customers who, according to two major nationwide surveys, are the most satisfied NBN™ customers in Australia. You can check out all the details from the surveys here and here.

iiNet came out on top receiving high scores for reliable connection, connection speed, value for money, technical support, customer support, bill clarity, and ease of setup.

As the NBN™ experts, we’re constantly staying ahead of the curve with all things NBN™. We set ourselves apart from our competitors with industry-leading customer service and by offering unlimited data at affordable prices.  You can experience our superfast Liimitless NBN™ data for just $79.99 per month (min charge $258.94*)

On top of this, you’ll get the flexibility of no lock-in contract, value for money and a 24/7 technical support team. Any time of the day or night: if you need us, we’ll be there!

If you’re eager to get movin’ and your address is expected to be NBN™- ready within the next 3 months, you can pre-order iiNet NBN™ for a hassle-free switch and we’ll get your order rolling as soon as NBN™ reaches your door. Just pre-order your preferred plan now, then sit back, put your feet up and relax knowing you’ll be connected with a truly satisfying NBN™ provider.

Jump on board and start running with iiNet NBN™! Not sure when the NBN™ will reach you? Head on over to our NBN™ Coverage Checker and enter your address.

Start running on NBN™


*Min charge incl $79.95 setup fee + $99 hardware cost (HFC only). Available in selected coverage areas.


  1. F Stelmach says:

    Thank you for the blog.
    I am, however sick and tired of the constant lauding of the NBN in these blogs. Over the past several year we have had a barrage of them, but never a word about if and when we actually can get the elusive NBN in our end of town.
    We also never hear any talk about the lessening of the connections, as proposed by the politicians.
    I. e. first NBN to the node, then to the house and now, NBN to the kerb.

    • Leo Yarnold says:


      Thanks for taking the time to ask about NBN. We can certainly appreciate your frustration here; the amount of advertising but with no payoff is certainly enough to become a source of dissatisfaction. As a result, we’ve taken the time to locate your details to update you on when NBN will be appearing in your area.

      In your case, NBN has your area slated to be connected via NBN HFC (Hybrid Fibre Coaxial), with construction stated early to mid 2018.

      – Leo

  2. Warren Beswick says:

    Connected about 23rd June. Had only 1 day’s use and nothing since. People at the bottom have tried to rectify my situation but have not been able to make any progress. I am only able to send this email because a very good friend has allowed me to use her Telstra 4GX Wi-Fi plus because I have not only lost the Internet but also the landline telephone. Mobile phone reception at my residence is far from satisfactory. As I am almost 81 years old, these services are necessary for me and y wife.m

    • Leo Yarnold says:

      Hi Warren,

      Thanks for taking the time to get in touch here. We have noted your second post regarding the NBN visit that happened later in the day so we’re glad to see some progress has been made.

      – Leo

  3. Warren Beswick says:

    Thanks for organizing a visit from NBN. Their previous visits have not produced a satisfactory solution. It would benefit NBN to have a phone no. for a customer to call back when the problem has not been solved. No listing in the phone book, nor any where else that I could find. I spoke with a senior NBN officer on talk-back radio on Friday. He offered to look in to my position and report back to me. No reply as yet. Your intervention caused some action. Their last technician to be involved said that there was a problem at the node and the work would have to be re-scheduled. Apparently 4 weeks of no service did not give them the message that the situation might be urgent.

  4. Warren says:

    I am back again! This time with good news. Service restored last night, about 9.15.Some big downloads from Windows which seemed to be done very quickly. Config’n was done overnight. Start-up took 10 seconds this morning -has been taking 2 minutes. Bodes well if future downloads are done at that speed – approx 25MB/sec. Thanks to the Technicians and Support Staff.


  5. Neil says:

    I had the NBN connected on the 17/07/2017 and it is so slow. FTTN is over a kilometer away and from there to my house is old stranded copper wire not twisted and there is NO plan for an upgrade as there is simply NO MONEY allocated. my Naked DSL was super-fast not like the snail speed I have now The download speed varies from 0.76mbps to just under 5 not what I am paying for being 12mbps
    iinet Support spent ages trying to get some stability as it keeps dropping out. We even shared screens so that he could see what issues I was having. It worked for a day or so before giving all the frustration.
    I was forced to NBN what a joke and a waste of taxpayers money my money as well

    • Leo Yarnold says:

      Hi Neil,

      This isn’t the experience you should be having, so we’d recommend making contact with our Support team and requesting that a fault be lodged. We can ask NBN to check the line between your premises and the node, as this is where any potential issues may lie.

      – Leo

  6. M. Duncan says:

    When will the NBN be ready for service at Lemonwood Cct. Thornton NSW 2322? We were first given a date of June 25 2017. That was changed to July 18 2018.Now there is no date-just says its in progress?

    • Brianna Burgess says:

      Appears you’re right on the border! We’d recommend giving our Sales (13 19 17) team a buzz so we can securely grab your exact address and follow this up with NBN.

      – Brianna

  7. Jaime says:

    What’s Happening i am new to this, I stumbled upon this I have found It positively helpful and it has helped me out loads. I hope to contribute & help other users like its helped me. Great job.

  8. Tony says:

    1. Do you guys have a no-penalty option to drop back to the speed tier that can be sustained? ie if I select your 5-25Mbps tier and only get 5Mbps (quite likely from what I hear) can I move to the cheaper plan with no penalty?
    2. Do you have static IPs?

    • Leo Yarnold says:

      Hi Tony,

      We don’t offer static IP’s for residential services – these are only available to business connections.

      Regarding speeds, if the service is not working as intended, then we can always drop you back to a lower speed tier and our teams waive any downgrade fees.

      – Leo

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