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It’s time to choose your NBN plan!

nbn-choice

If you received the status “Service available at your address” when you checked your address in our NBN™ Coverage Checker – that’s great news! The NBN™ is now available at your address and you can choose your plan.

Now that the NBN™ is available at your address, the important thing is to find the right plan for you and your family. As the NBN™ experts, we’re constantly staying ahead of the curve with all things NBN™ so we’re here to help you get set up on the plan that fits you.

We set ourselves apart from our competitors with industry-leading customer service and by offering unlimited data at affordable prices.  In fact, to date the iiNet Group has connected over 250,000 NBN™ customers who, according to two major nationwide surveys, are the most satisfied NBN™ customers in Australia. You can check out all the details from the surveys here and here.

In these surveys, iiNet came out on top receiving high scores for reliable connection, connection speed, value for money, technical support, customer support, bill clarity, and ease of setup.

You can experience our superfast Liimitless NBN™ data with Local and National calls included for just $79.99 per month (min charge $258.94*). On top of this, you’ll get the flexibility of no lock-in contract, value for money and a 24/7 technical support team. Any time of the day or night: if you need us, we’ll be there!

If you have a question about which NBN™ plan is the right one for you, let us know in the comments!

Start running on the NBN™ now!

 

 

*Min charge incl $79.95 setup fee + $99 hardware cost (HFC only). Available in selected coverage areas.

14 comments

  1. Allan Mortimer says:

    Do your NBN Plan prices include line rental?

    • Chris May says:

      Hi Allan, thanks for your question! In most cases a separate line rental is not required for NBN services (NBN satellite being the exception). Our fixed line and wireless NBN plans include a Netphone (VOIP) service which replaces the traditional landline telephone, and as such there is no line rental charge. Further details about our plans can be found on our website – https://www.iinet.net.au/internet-products/broadband/nbn/ – and if you have any further questions please contact our sales team on 13 19 17 who will be happy to provide assistance!

      – Chris

  2. Roger Stubbs says:

    Am planning my NBN hook-up. Is my Netgear DSL6200 modem router suitable for an iinet Fibre to the Node connection? I have a Cisco 112 ATA adapter for VOIP.

  3. elisabeth says:

    I thought iinet and westnet are now owned by TPG. Is this correct?

  4. Leon says:

    If I upgrade my internet and phone combined package to NBN, does my phone line rental charge automatically cease once the NBN is connected?

    • Leo Yarnold says:

      Hi Leon!

      Not automatically, as staff do need to manually close off the old service and convert the phone to a VoIP service, which can take 7-14 days. However, we do ensure that we credit you back from the time the NBN service goes active, once the old service is closed, as we don’t want you paying for two services instead of one.

      – Leo

  5. Rebecca says:

    Hi there, a few questions:
    how do I know what speed my internet is now so I can compare to nbn packages?
    Also, what happens if we don’t connect when it comes to our area? Do we have to?
    Also why do some retail service providers provide better speeds than others? This doesn’t make sense to me as all providers are selling the exact same thing, aren’t they?
    What is it that iiNet are specially doing for nbn customers better than other providers (I’ve seen the bus stop adverts and the Choice results)

    • Leo Yarnold says:

      Hi Rebecca,

      Thanks for leaving your questions! Let’s give you some answers here:

      * how do I know what speed my internet is now so I can compare to nbn packages?
      The best way to do this is to login to your modem and see what your current connection speeds are.

      * Also, what happens if we don’t connect when it comes to our area? Do we have to?
      It really does depend on what NBN type will be rolled out in your area and what is already available there, but for the most part, yes, you’ll likely need to change. If you’re in an area service by our Cable or VDSL2 networks, you can move to those instead. Not switching to NBN will see legacy services like ADSL, Naked DSL and other services eventually disconnected, leaving you with possibly no service.

      * Also why do some retail service providers provide better speeds than others? This doesn’t make sense to me as all providers are selling the exact same thing, aren’t they?
      This comes down to factors like the infrastructure used, cost structures and capacity purchased. Its a complex issue and remains one of the challenges for providers of NBN services.

      * What is it that iiNet are specially doing for nbn customers better than other providers (I’ve seen the bus stop adverts and the Choice results)
      Customer service, first and foremost, with quality product offerings that give the customer choice over their chosen solution, as well as comprehensive tools to help them with things don’t go right!

      – Leo

  6. Jeff says:

    If IINet is owned by TPG now why not take out their plan. Which seems more reasonable. What makes iiNet better?

    • Leo Yarnold says:

      Hi Jeff,

      Thank you for the question! Even though the iiNet Group is owned by TPG, the two businesses have different strategies, product sets and other differentiations. What product works for one customer, may not quite suit another, so the offerings are positioned differently. Ultimately, the choice is yours.

      – Leo

  7. Carol says:

    With westnet for years and satisfied. since changeover to NBN through iiNet, billing and service problems – tired of speaking with South Africa. Conflicting statements – no fee then by email $29 fee. Service suspended because of accounts outstanding (why when paid by direct debit) and then told it has not been suspended. Meanwhile a box keeps re-appearing that requires a password – the one I’ve always used used doesn’t work and there is no option to renew the password. Rather than better service, I have no service and likely will have to sever connections with iiNet to get a working service.

    • Leo Yarnold says:

      Hi Carol,

      Thank you for taking the time to get in touch. We’re sorry to hear that you’re unhappy with your service, but we’re always able to help! We can see that you’ve been in touch with staff – we do hope they’ve been able to assist in resolving your issues. Have they been of assistance here?

      – Leo

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