The National Broadband Network (NBN) is going to bring joy to thousands of Australians. The upcoming transition to super fast high-speed internet will bring many benefits that will make everyday life much more enjoyable. In the office, home or on the go, the NBN will greatly improve life on the World Wide Web.
However, as the new network is rolled out across the country, the old copper network will be disconnected. It is important that you understand how this will affect your household and how to prepare for the transition to the NBN. If you are connecting to the NBN via Fixed Wireless and or Satellite service don’t worry you’re copper connection will not be disconnected!
Never fear – as the NBN experts we’re here to make sure your transition to the NBN is as smooth and quick as the network itself. We’ve written this article to help you understand what happens with disconnection and what you need to do.
Cutting out the copper
The NBN rollout means that the copper wiring customers rely on for internet and fixed line home phone services will be disconnected. This sounds like a scary proposition. But the disconnection will not be a surprise.
You won’t wake up one day and be unable to connect to the internet. As the NBN is being rolled out in your area, you will be given written notice that you have about 18 months to switch over to the NBN. Although making the switch to NBN is not automatic and involves more than simply switching around a few plugs, your Retail Service Provider (RSP) – like iiNet – will help make that transition as smooth as possible.
Prepare for progress
The 18-month window for transitioning to the NBN should give you plenty of time to get ready. However, it is still wise to start thinking about how you’ll tackle the change.
If you don’t want to be proactive instead of sitting in limbo, you can get a better handle on just when the service will be installed in your neighbourhood by checking the NBN coverage checker.
During this period its also a good idea to consider exactly what services you’ll need to accommodate when it comes to changing over to the NBN. Not sure what type of plan will suit your household? No problem, check out our handy guide on how to choose your plan so you’re ready to rock when the NBN is up and running at your house.
Getting set up
Luckily for you it’s easy to take advantage of the bright and shiny new NBN once it becomes available.
Existing iiNet ADSL customers will be notified by iiNet before the NBN becomes live in their area. We will contact you regarding the installation and set up process.
However, the main thing to remember is that if you want to stay connected to a phone service and the internet you will have to put in an application for an NBN service and we’ll arrange for a professional to come out and switch your connection over to the NBN.
Please note that there other services that may be affected in addition to internet and phone services such as
It’s important to let us know that you require these services before we move you over to the NBN.
Costs associated with moving to the NBN
Standard installation of NBN equipment is free of charge. However, if there are any wiring changes beyond the installation of the NBN connection box – this will be an additional cost for the homeowner. The same goes for any additional phone sockets that you might want installed in your home – standard installation is to the first socket only.
Following installation the only costs associated with the NBN, is paying for your monthly NBN service. We have a variety of NBN plans to suit a range of households and budgets.
Can I move my home phone number?
Yes! The ability to take your phone number with you, also known as ‘number porting’ is available when you transition to the NBN. Just be sure to let us know that you’d like to do this before you switch.
Information for rental properties
Just like you arrange your own internet services you can also arrange to switch over to an NBN plan with your RSP. The only difference is that you’ll need to liaise with your landlord on the best location for in-home NBN equipment.
What happens if you don’t move to the NBN?
Your internet and fixed line home phone will stop working. If you want to use the internet you’ll have to use alternative options like mobile broadband or a mobile phone with a mobile plan.
But seriously, who wouldn’t want to join the NBN? It’s faster, more reliable and the way of the future!
For more information and general troubleshooting, check out iiNet’s FAQ page.