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What’s shaking up in the NBN this month?

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We are now 3 months into 2017 and so far this year has flown by! With a rollout as big as the NBN™, a month can feel like no time at all. Take a look at just how much has already happened this year as the NBN™ makes its way to your door:

An important milestone

We thought 2016 was big but this year has been pretty busy and one in three Australian homes are now ready for service on the NBN™.  This availability means that 537,440 households have been connected to the NBN™ in the last three months. Now that’s a lot of families who are up and running with superfast broadband.

Full sail ahead for satellite

Since the launch of Sky Muster™ satellite, rural Australian customers have been keenly upgrading to the new service.  On the 28th of February, we said goodbye to the Interim Satellite Service as the final stages of the migration took place. By the time the migration was completed, 6,565 homes had made the switch. That means that if you are surfing the web on our NBN™ satellite plans, you should now be enjoying the improved performance of the sparkly new, superfast Long Term Satellite Service.

If you want to know more, check out the satellite plans on our website or watch our video here!

New NBN™ technology in development

There are a number of technologies being used to bring the NBN™ to Australia – for example, Fibre-To-The-Node, HFC Cable, and Fibre-To-The-Premises. This year you may have heard the term ‘FTTC’ floating around and it stands for Fibre-to-the-Curb. The meaning is in the name – fibre delivered all the way to the telecom pit outside a premises, and we can’t curb our enthusiasm as we wait for this technology to arrive!

FTTC will be joining us in the future as the newest addition to the NBN™ multi-technology mix – it’s currently slated for arrival in early 2018 with 55,000 homes expected to be connected by June the same year. Fun fact for those of you who are avid followers of the NBN™ technology mix; FTTC was previously referred to as Fibre-to-the-Distribution-Point (FTTDP) but has been recently been renamed by NBN™.

Are you ready for the NBN™?

If you are 3 months out from transitioning to the NBN™, you may be aware that you can now prepare everything ahead of time for a worry-free upgrade. We’ve found a way to do the waiting for you and take the hassle out of moving to the NBN™ with our NBN™ pre-order!

So if you know that your premises will soon be switching across to the NBN™, why not join the number of people who have already pre-ordered the NBN™ and are putting their feet up while they wait for superfast internet to come to them?

Pre-order NBN™ now!

If you don’t know when the NBN™ will reach your door, head to the NBN Coverage Checker and enter your address to find out at the click of a button.

That’s a pretty big wrap for the start of the year and there is so much more headed your way this year with the NBN™. Don’t get left behind – start checking your options to ensure you get connected with the right NBN™ plan for your family.

Find out when NBN will arrive at my door!

59 comments

  1. Owen Griffiths says:

    If I change to NBN can I retain my 07 phone number and can I have the ability to divert that number to my mobile when not at the premises.

    • Leo Yarnold says:

      Hi Owen,

      Yes, you can retain your phone number. We can change this to a VoIP number and you’ll be able to setup diversion on this as well. We can see that NBN is available in your area, so we’ve arranged for staff to reach out in the next few days to have a chat.

      – Leo

  2. It is so disappointing that NBN Satellite customers are severely limited by the relatively small data packages that are made available to them compared to other NBN customers who seem to be able to get unbridled amounts of data.
    When will the NBN address this discrimination against (mainly) rural NBN Satellite customers?

  3. Please tell NBN that Australians spell kerb kerb, not curb, which has unfortunate connotations about throttling, etc. How do these marketing people get jobs if they can’t spell English?
    Regards
    bruce

  4. nick says:

    Well NBN Co got that wrong. In Australia it’s called the kerb. So FTTK is correct and FTTC wrong. Perhaps it should be FTTTPOTFOTH fibre to the telecom pit out the front of the home? Cheers.

  5. Murray Johnson says:

    The satellite service on the new Skymuster has been less reliable than the old system with many occasions where the modem drops into “sleep mode” and the service drops out.
    Our neighbours on a similar plan have also experienced the same problems.
    We chose the faster monthly satellite plan option, however it has been somewhat unreliable so far and does not seem noticeably much faster as for example it still stops to buffer when watching Youtube videos.

  6. Edwin Lowther says:

    How come iinet is one of the service providers listed as not providing the promised download speeds to customers? See Australian 31/3/2017. I will be moving into a new home in June pre-wired for the NBN, with NBN already connected, and had planned to continue with iinet who have been great on my cable service,but am not so sure now.

  7. I Am already connect to the Fibre to Node service and its magic compared with the old ADSL2 I havnt had to reboot my new modem once
    since the NBN ;connection was made a couple of weeks ago …..

  8. Peter Murphy says:

    Please stop sending these emails. We have had NBN for some time now.

    • Gina Thompson says:

      Hi Peter, if you’d like to stop receiving the monthly NBN newsletter, all you have to do it click the “unsubscribe” link at the bottom of the email. :)

  9. Dan Plooij says:

    Hi,
    I live at 113 sheoak rd Belair 5052. Nbn is not available yet for this address. However, it is available for my neighbour at 111 sheoak rd. A month or so ago I received the 3 month readiness notice. There is a node box installed in front of 117 sheoak rd. Please advise what the hold up is, and when we can expect to be nbn ready.
    Thanks,
    Dan Plooij

    • Leo Yarnold says:

      Hi Dan,

      According to NBN, your area is still under construction. We are receiving some conflicting information on availability, so it may be wise to play it safe and wait for further updates from NBN.

      – Leo

  10. Joe says:

    Before I sign up for the nbn I need to know how its performance compares to the service I have. The only performance information available says it will deliver “up to” a certain speed. That is, we are told the maximum speed it might deliver. But if it actually delivers only 1 kB/day, too bad.
    Without a guaranteed MINIMUM speed anyone signing up is taking a hell of a gamble.

    • Leo Yarnold says:

      Hi Joe,

      That’s a great question and a very understandable concern! You area is now in pre-order, so we’ve arranged for a staff member to give you a call in the next couple of days to discuss this.
      To answer your question, it will depend on how far you are away from the Node.

      – Leo

  11. Mike says:

    Must be about 3 years now I have been on the the wait list. The longer I have been on the wait list the more watered down NBN has become from first promised – As i see them connecting to existing copper as as i drive through the suburbs and hearing more chatter about it’s deficiencies compared to ADSL 2.

  12. Longinthetooth says:

    NBNCo provide info about how to prepare for transitioning.
    One of the most important questions they recommend everyone should ask their prospective retailer is
    “How do you handle Congestion for your range of products in my location?”, ie, dealing with peak usage at peak times, something has to give!
    I asked iinet that more than a month ago, and they basically evaded the issue. Implying they have no idea. The implication being, then give iinet the flick!
    So, I’m giving you a second chance!

    • Leo Yarnold says:

      Hi!

      We deal with congestion by carefully monitoring the state of the network. When congestion is identified, our engineers then take the required steps to increase the available capacity for customers, either via our own backhaul, or through those providers backhaul that we utilise. Most of the time, the works are seamless and transparent, with little customer impact.

      – Leo

  13. beryl Elizabeth Poole says:

    I have already ordered.

  14. Ian Joyner says:

    I don’t think you should be talking up the NBN. I understand that iinet would want to get customers connected to the best service available, but really the NBN is a sad joke delivered late.

    When Malcolm Turnbull announced this NBN he was a liar. He seemed to think that wireless (unguided media) would overtake guided media.

    The NBN as being delivered is a national disgrace – not just for the second-rate (and costly for maintenance) technologies involved, but because of the politics.

  15. Alfred Shutlar says:

    Why do you send me NBN stuff you should know I am on NBN and have been for some time

    • Gina Thompson says:

      Hi Alfred, good to hear you’re on the NBN! If you’d like to unsubscribe from the monthly NBN newsletter, just click the “unsubscribe” link at the bottom of the email and you won’t get it any more. :)

  16. Christopher Robb says:

    We have been on NBN for 2 months. “Superfast” is a complete misnomer! It is no different to our old ADSL.

  17. Ivan says:

    NBN should learn Australian English ie Fibre-to-the-Kerb. Roadsides have kerbs, a curb is to restrain!

  18. Marc says:

    From everything I’ve been reading and hearin about in the media you can pencil me in as less than enthusiastic about being forced on to the NBN. I am happy with the ADSL2+ service I have now and I suspect it will be worse on the NBN. Both in performance and in trying to get either my ISP or the NBN to fix performance or disconnection issues. I have friends and colleagues who have wasted countless hours on the phone trying to get issues resolved. I actually dread the day I may be forced onto the NBN.

  19. I am seriously worried about the NBN and so many complaints regarding slow speeds, slower than even ADSL. It is in the newspapers everyday about people buying packages and getting a fraction of the speeds promised. Therefore I am reticent about switching even though I know eventually I will be forced too. What guarantee can you give me that the speed plan I select, will be the speed I get?

    • Leo Yarnold says:

      Hi Roger,

      Connection speeds on NBN will be variable and some customers may not be able to reach full speeds. This is dependent on the connection type available. In your case, Fibre To The Node is available to you, so we’ve arranged for staff to reach out to you to have a chat about this and cover off any concerns.

      – Leo

  20. Rob Bailey says:

    G’Day,
    Although I have a reasonable ADSL connection in Mount Evelyn, Victoria, my wife and I spend about 7-8 months on the road in our caravan, and spend a week in one place before moving on to another place. We are itinerant church ministers. occasionally we can connect into the church’s internet but frequently not.
    Presently we are on a Prepaid modem deal with Telstra when we are traveling because we tend to be intermittent in our usage. We are often away for more than a month but not all of every month, so to be charged monthly is very expensive for us. I know you guys haven’t yet invented a way for Grey Nomads to connect to satellite and or towers at a rate more compatible with our home rate, but I certainly would be interested to hear about it when you do and I have no doubt that many of my fellow travellers will also be excited to hear about such a device.
    When we land in a church car park we often have to realign our TV antennae so having a dish or something similar wouldn’t be out of the question.
    Sincerely,
    Rob.

  21. Ann Dean says:

    Please check my address and confirm you have me on your list for connection when NBN arrives here approx 5th May 2017 according to your list. Thank you.

  22. John Martin says:

    I am assuming that if you need any decisions from my wife and I that we will be asked but if we dont hear from you then we will be automatically transferred across to the NBN ?

    • Leo Yarnold says:

      Hi John,

      Under the current systems, services are not automatically switched. Customers must always provide consent and lodge an order with the provider of their choice. Failing to do so may see current services disconnected when the copper network is shut down.

      – Leo

  23. Jan says:

    Every whistle stop nearby already has NBN so why not Paynesville, Vic?

  24. Lyn says:

    My address is not yet even on NBN’s radar, so I am hopeful that it is delayed until next year when Fibre to the Kerb is available. Recently the wiring between the Telstra pit in my nature strip and my home was replaced (due to the old wire being cut by an excavator), so it is fresh and giving me good ADSL speeds. So fibre to the pit should work well with it (I hope).

    Just out of curiosity, why is NBN calling this FTTC? According to Wikipedia, FTTC can ambiguously mean any of Fibre to the Closet, Cabinet, or “Curb” (American spelling of “kerb”); whereas the same article defines FTTK specifically as Fibre to the Kerb which unambiguously means only the one thing. Not trying to be pedantic about this – just curious.

    • Gina Thompson says:

      Hi Lyn,

      We’re not sure – it was originally slated as FTTDP (Fibre to the Distribution Point) but then it was changed. If it were up to the iiNet Blog Team, we’d use the British English spelling, too.

  25. John Coltzau says:

    I live in casino northern nsw. It looks like it will be a long time before we will get the nbn through the town. Why can the surrounding rural district get access to the nbn NOW by fixed wireless but the town can’t? It would only be temporary till the fttn or fttc arrives in our street.

  26. Greg Mason says:

    I have been very disappointed with my NBN FTTN installation. My family only get very low speeds (mine is as low as 1 Mbps on my laptop PC which is downstairs from the iiNet modem/router which is upstairs in the house. I also experience constant dropouts with my connection with my laptop with the new iiNet modem/router. I am sure that, in this age of wifi connection with our various devices in our homes that connect to the internet, I am not the only one with this problem. The desktop PC connected by LAN cable experiences 93 Mbps speed but nothing else in the home, connected by wifi, comes anywhere near that speed. I have been waiting for over 2 years for my home NBN connection but am bitterly disappointed that iiNet don’t supply their customers with a Wifi modem/router that is able to deliver a good strong wifi signals throughout customer’s homes to enable descent NBN speeds to be experienced on their wifi-connected devices.

  27. John F says:

    When am I going to get it!!!!!!!!!!
    been waiting for 10 years. The rollout program makes no sense and is so bloody stupid. I live in Woodvale WA 6026.
    Have registered, need a timeline, getting pestered by the opposition, going nuts.
    Give me some good news please!!!!!!!

    • Erin Kavanagh says:

      Hi John,

      To find out when the NBN will reach you feel free to give our sales team a call on 13 19 17. Using your residential address they will be able to provide more information.

      – Erin

  28. Michael Laux says:

    I am a client and have been for 20 years. How do I update to NBN. The procedure above looks like a procedure for new clients

    • Leo Yarnold says:

      Hi Michael,

      All it takes is a call to us. Even better, we have located your details and have arranged for you to be called in the next few days to discuss your options.

      – Leo

  29. Lynette Pryce says:

    I would like someone to telephone me regarding going onto the NBN with plans suitable for me as I can not afford to spend to much and would like to stay with Westnet / Iinet.

    • Leo Yarnold says:

      Hi Lynette,

      Absolutely! We’ve requested that our team contact you in the next few days to discuss your options.

      – Leo

  30. Peter Ralph says:

    Me: Peter Ralph…a very very long term customer

    Near neighbour: Ian Sorensen another long term customer.

    We are both ready to switch to broadband.
    I do not want a land line phone any more.
    Ian does require a land line phone.

    Can some one email us, or call me on 0431 xxx xxx with available options any afternoon please? I presume we qualify for a free modem each??

    • Leo Yarnold says:

      Hi Peter,

      Thank you for your post! We have passed your and your neighbors details onto staff for you both to be contacted. Please note that we edited your post to preserve your privacy.

      – Leo

  31. Sandy says:

    NBN is nothing but a disappointment for many Australians and the repeated upbeat articles on the subject just rub salt in the wound.
    I live in a Sydney suburb (not on the fringes) and I don’t feel any closer of being able to connect up.
    At least, in 2009 when NBN kicked of, yes, it was an ambitious, expensive plan but it was they dreamt big, it was something worthwhile for the future.
    Since than, successive governments compromised the essence of the project (Malcom Turnbull, ex Communications Minister, I’m looking at you!), costs and delivery times blew out. The original bold design disintegrated into a mish-mash of compromised technologies.
    Way to go! :-(

  32. Darrell Johnson says:

    NBN is just about ready in Sale, Victoria. How do I know what connection will be available at my home. FFTN,FTTP or the future FTTC. FTTP is obviously preferable. Cheers Darr6

    • Erin Kavanagh says:

      Hi Darrell,
      It looks like the NBN will be reaching you in May this year. To find out more information feel free to give our sales team a call on 13 19 17 and they will be happy to assist.
      – Erin

  33. david says:

    Be aware
    Fibre-To-The-Node, is the worst option available and depends on the distance to the node. See NBN specs tables for distance to the node and only guaranteed for 12m/1m for VDSL
    Sutherland shire has been deemed to live with VDSL with existing aging telephone cables 30 year plus
    At my own premises alone with ADSL in the last 6 months I have lost service twice for over a month at a time
    When it rains board rate decreases
    Fibre-to-the-Curb would have at least increased reliability of the aging cable system in the area

  34. John Kennedy says:

    I’m interested in 100Mbps plan and I’m already on a existing 100Mbps plan with Optus but the maximum speed I receive is 36 Mlbps. Reason given by Optus, I’m 600m from the node. The other reason I’m given, there is a network overload. If iinet can deliver speeds that is more like a100Mbps service I’ll switch over to iinet

  35. Jenny says:

    My problem is that where I am won’t be getting cable or line going to anywhere. Sky Muster has now become over subscribed, and the speeds are getting slower and slower. I’m supposed to be getting wireless. The towers are being built at the moment.
    What I would like to know, is what is going to happen to my landline. Surely you can’t expect people wanting to use the phone to Skype all the time?
    Computers do get turned off.

    • Leo Yarnold says:

      Hi Jenny,

      In your case, NBN Fixed Wireless will be available and we’ve arranged for staff to have a chat to you about this in the coming days. Your copper land line will stay active and not be disconnected as a result.

      – Leo

  36. Simon Shorthouse says:

    “Leo Yarnold
    April 12, 2017 at 5:52 pm
    Hi!
    We deal with congestion by carefully monitoring the state of the network. When congestion is identified, our engineers then take the required steps to increase the available capacity for customers, either via our own backhaul, or through those providers backhaul that we utilise. Most of the time, the works are seamless and transparent, with little customer impact.
    – Leo”
    HI Leo there has been congestion affecting the Katanning POI region for over four months and it seems that something will be done early next month. I can not get a forth coming answer as to if this is CVC or NBN Backhaul. That aside over four months to rectify congestion is unacceptable in my view. I am a computer tech and the only way I can get work done as in downloads is to go to the office at some ungodly hour before congestion hits. Browsing and TV streaming are not affected but it seems file downloads are being clamped to maintain other services.
    I have raised this issue and had fibre contact me and I get a generic answer and they never answer the question.

    • Leo Yarnold says:

      Hi Simon,

      Katanning is outside of the usual norms for CVC/backhaul upgrades, as we’ve hit the physical limitations of the current infrastructure, with more currently being ordered and added.

      – Leo

  37. Gary Smith says:

    Hi, I live in Canberra and am a long time customer of iiNet. We currently enjoy connection to the internet via VDSL2+ using the former TransAct fibre network, which constantly delivers download speeds of 25-30Mbps, and upload speeds of 5Mbps.

    I am currently on an unlimited data plan that also includes unlimited national telephone calls and have Fetch TV with the Ultimate pack, for which I pay a total of $79.99 per month.

    The NBN build has been ongoing in our suburb (Kambah) for a while now, and I have recently received emails from NBN Co, iiNet and Telstra advising that a FTTN connection will be available in this area in a matter of weeks, and offer the option to pre order the NBN, and this is where the confusion with iiNet begins.

    From looking at the available plans on offer, for me to obtain a similar standard to what we currently have using NBN I am going to have to move to a limitless plan offering a speed boost up to 25Mbps, (no improvement there) at an increased cost of $79.99 per month, which I don’t have a problem with, however an activation fee of $79.99 should I opt to place myself in a no lock in contract situation seems to be rather excessive, even though I am not in contract at all, but the real confusion is with our current Fetch TV installation.

    Should I elect to pre order the above package, what is to be done with the section relating to Fetch TV. Would I be right in assuming that there is no need to include this section, as we already have an existing Fetch package, and if so, will the pricing for it remain as is, or increase to that shown?

    • Leo Yarnold says:

      Hi Gary,

      As you’re on VDSL2+ with us, there is no need to move. VDSL2+ is our own network in the ACT, with FTTN being the equivalent offering from NBN.

      – Leo

  38. Leslie Stuart says:

    I would like to know why all nbn providers are saying that its superfast broadband when in fact in a lot of cases its slower than ADSL2. If its going to be superfast then why dont all households have fibre into their homes. Fibre to the node and then copper cable to your house defeats the purpose of having fibre in the first place. No matter what any techies say copper lines can only run at a certain speed, hence as i said before, defeats the purpose of having fibre. One of my friends said he use to sit in his shed and use the internet and now he cant…why is that when he could do it when he had ADSL2. Can you please email me or contact me as i have been an iinet customer for 7yrs and explain these problems to me so i can have a better understanding of exactly what i will be getting when i have to change to nbn cause by the sounds of everything im hearing i dont wish to be paying for a service that im not receiving.

  39. Kelly says:

    Can you tell me when our nbn is scheduled for rollout and what we are scheduled to get. 481 Bickley Road Kenwick

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