We think we’re the best Internet Service Provider in the country, and not just because we supply great services and products.
The customer service that we provide has the highest satisfaction results out of any provider in Australia! And our broadband churn rate – the number of customers who leave us – sits at one of the lowest in the country.
So when we win industry leading awards that recognise this commitment to customer service – we’re really chuffed!
Today capped off another amazing award-winning year at iiNet by picking up the Gizmodo Reader’s Choice and Editor’s Pick Awards for Best ISP for the second year in a row! We’d like to thank those at Gizmodo – especially their readers who helped make this possible – as well as give a round of applause to all our amazing staff.
Awards mean a lot to us, and not just because we love shiny trophies and medals; there’s no better way to test yourself than by going up against dozens of other companies across not just Australia, but the world.
iiNet has pioneered a customer service focus in the telecommunications industry for many years, and despite its staggering growth over the last 20 years, our customers’ satisfaction and happiness has been at the heart of how we do business. We may not always get it right, but on the whole we believe the way we do business is the right way.
From our record NPS (Net Promoter Score) and Work from Home program to techii™ and our amazing contact centres, we have a lot to be proud of. Each year we love to show off our achievements in front of some very prestigious customer service organisations, including the Australian Teleservices Association, Customer Service Council and Customer Service Institute of Australia.
2013 has been one of our biggest years, with iiNet and Internode netting nearly 30 awards across both customer service and innovation. Some highlights include:
These awards help us measure ourselves against our competition and let our staff know how they are being appreciated. But we can’t afford to rest on our laurels, competition is fierce and we must continue to lift our game to maintain our position among our customers, and keep winning those awards!
So to all our customers, thank you for your ongoing feedback. Without you, we wouldn’t be where we are today. To our awesome staff, these awards reflect all the hard work you’ve put into helping our customers connect better.
Good luck in 2014!