Avoid phishing scams with these tips from Westnet

Over the years, there’s been a significant increase in the number of emails impersonating Westnet, which may contain fraudulent links or attachments. These types of scam emails usually attempt to steal your Westnet account information or credit card details, which is known as “phishing”.

Here’s some info to help you avoid being hooked by these phishing scams.

If you receive a suspicious email

  • Do not reply to the email.
  • Do not call any phone numbers in the email.
  • Do not click any links or open any attachments.
  • Just report, then delete.

Reporting scam emails

What to watch out for

While some scam emails look dodgy just at a glance, others can look incredibly similar to legitimate emails. Here’s some tips to help you spot a fake:

  • If an email asks for bank/credit card details, passwords or other personal information, be suspicious. Westnet will never ask for your personal information via email. If necessary, we may ask you to update your details in MyAccount, our secure online customer portal.
  • Always check the full email address of the sender to see if it’s legitimate. Here you can see a sender has named themselves “Westnet Support” but the email address isn’t “”.phishingremindera_wn
  • By hovering your mouse over a link, you can see the full URL without having to click it. Here you can see that “Login To Your Account” doesn’t link to “” as you’d expect.phishingreminderb
  • If you’d like to test your spotting skills, check out the Phishing Quiz from Jigsaw, a Google company that builds technology to tackle some of the toughest global security challenges facing the world today.

Concerned about your Westnet account?

Scam emails can be distressing as they often use fear tactics to make you panic so you don’t think before you act. Remember these two tips to make sure you’re getting information from the right sources.

  • You can check your account online by logging into MyAccount. The login button is also on every page of our website.phishingreminderc_wn
  • All of our official contact information is listed on the Contact page of our website.

For more information about scam emails including further examples of iiNet scam emails, please see our Scam emails and phishing article on MyHelp.


  1. Brian Pitts says:

    We have experienced many daily “NBN Co.”scam calls by our fixed line and now VOIP phone. As soon as we here them we just hang up. This was intense before we connected with Westnet then stopped for a while but now occasionally call. The calls can’t be traced.They seem to be coming from call networks some operating from private premises offshore. Sometimes kids or household conversations can be heard while waiting for the caller to take the phone.

  2. Brian Pitts says:

    I have just sent it. As above

    • Josh McKenzie says:

      Hi Brian,

      We appreciate you taking the time to report the scam and send it through to our security team. Thank you.

      – Joshy

  3. Ruth Stirling says:

    Scam calls have been coming for weeks, always the same wording about NBN and trying to get in touch with us. We are asked to press 1 which we never do, to speak to a technician. They caller threatens to cut off our Landline. We usually just ignore and hang up, but today I had 4 calls between 12.50 and 3.19.

  4. Tim Blowfield says:

    We have had 3 of these calls today all purporting to be from NBN – and from 3 different Sydney numbers which if called back are said to be ‘not in use’. Is it possible for ‘not in use’ numbers to be blocked from these scammers use?