BizPhone – the phone system you can manage online


Have you heard the talk about our small business phone system, BizPhone? iiNet BizPhone allows you to run your small business with BIG business innovation. This small business phone system is packed with big business features that you can manage online without having to call in the techs.

BizPhone is made to fit your business and comes with a number of customisable features, including:

  • Unlimited standard calls to Australian mobiles and landlines.
  • Custom on hold music to keep customers entertained while they wait.
  • Automated receptionist and custom menu.
  • Direct your calls to the right person, in any order you choose.
  • Automatically forward your phones to a mobile so you never miss a call.
  • Keep your existing phone number*.
  • See who’s available to take a call with Busy Lamp Field.

Press play to see these features in action!


Manage your BizPhone setup online

We understand that no two businesses are exactly alike, so BizPhone ensures that you’ve got the ability to change your settings and customise your features with ease (not to mention without the fees!). Simply log into the Self Service Portal to update your BizPhone setup. It’s that easy!

“BizPhone’s scalability and online portal has been a huge benefit. We don’t need to tell a third party ‘Oh, we need this diversion to go here, or we need this group going through these people, or we want this thing to ring this many times.’ Having the control of that in-house has been massive. “I’m a bit of a control freak, and having that control has been wonderful!” – BizPhone customer, Chris Eve from HSSWA.

The BizPhone Self Service Portal empowers you to take care of business without calling in the techs. Here’s just some of what you can do online:

  • Turn on or off your call forward settings. Leaving the office and the team are on holidays? No worries, just direct the phones to your mobile while you’re on the move.
  • Set up customised schedules for business or after hours, or while the team are away over the Christmas holidays.
  • Update your voicemail message by uploading a new audio recording to the portal.
  • Want to share company contacts with your staff? Simply add group-wide contact lists to all your staff phones.
  • Change the email address for your voicemail to email, or even CC in other people – plus more.

The Self Service Portal is made to be user-friendly and is as easy as turning the switches on and off. Don’t believe us? Just check out the image below!


Hold the phone. Tell me more!

iiNet’s BizPhone is jam-packed with a set of features that are bound to set your business apart for an affordable monthly cost, and with your choice of 0, 12 or 24-month contract**. You can find out more on our website or call our award winning small business team on 13 86 89 to find out how BizPhone can benefit your business.

Ready to get biz savvy? Call 13 86 89 or click here to find out more!



*BizPhone integrates with phone numbers from most phone carriers including Telstra, Optus, Primus, Verizon, Symbio Networks, GoTalk, AAPT, TPG, iiNet, Internode, Agile and TransACT. If your phone number is with a different carrier, give us a call on 13 86 89 and ask our friendly team if your number can be moved across to a compatible carrier so you can use it with BizPhone.

** Total minimum cost on a 24 month contract is $598.80 (SoftPhone), $728.75 (Standard or Cordless) or $1208.75 (Premium). Includes $9.95 handset delivery fee (excluding Softphone). Does not include the cost of any optional features.


  1. Judith says:


  2. John says:

    I don’t believe that iinet rates as number one, unless all the others are making more false claims and errors than iinet. The nbn installation was a disaster and took over a month to rectify, plus having to spend hundreds of dollars to fix issues they failed to tell me about before I agreed to the nbn.
    Dealing with bikie gangs is far easier than dealing with iinet, and the managers send letters but are not able to be contacted to resolve the issues they caused.

    • Leo Yarnold says:

      Hi John,

      We’re sorry to hear that you feel this way and do apologise for the connection experience – this should’ve been much better, that is for sure.

      John, if this remains unresolved, we can put you in touch with our teams who can lend a hand to sort this out for you. Feel free to send your details to: and we’ll be able to have staff get in touch.

      – Leo

  3. Doreen says:

    Dear John (1 July 2018 4.54pm)… from another perspective, I’ve had nothing but good experiences with the services of iinet, including installation of my nbn

  4. Bill Burling says:

    Since NBN my phone has been out of service at least once a week. I have to reboot my modem to restore service. When the power is off my phone is out of commission. The backup battery only lasted a couple of months and did not provide phone service when power was out so i no longer have a backup battery.

    when I connect my phone direct to NBN there is no service.

    i believe NBN will be listed as one of the major disasters of 21st century.

    The old system worked. IF IT AIN’T BROKE DON’T FIX IT!!!

    • Brianna Burgess says:

      Hi Bill,

      It sounds like you have a Netphone (VOIP) service, this would be why the phone service requires an active broadband connection to function. A Netphone (VOIP) needs to be connected via the modem and not the NBN unit directly as the modem is where the configuration (username/password) is held to allow the service to register and make and receive calls.
      You shouldn’t need to powercycle the modem to keep the Netphone (VOIP) registered – This could indicate an issue with the Netphone (VOIP) service or modem. We’d recommend raising this with our Support (13 22 58) team so we can investigate and endeavor to get this resolved for you.

      – Brianna

  5. Peterr says:

    I have had the same difficulty as John. This NBN IS REAL RACKET. with all of the providersetting on the same bandwagon. I did not ask for NBN.



  6. Garry says:

    Bikie gangs? Haha. Iinet have been brilliant fixing my problems for 15 years.

  7. Janusz Zejdler says:

    CUSTOMER for over 16 years.
    I am a sole trader currently on a NBN50 FTTN Limitless & $79..90. our Average monthly bill is about 130.00.

    Should I make the switch to BizPhone What changes are to be made to services provided and monthly approximate charges. Also the initial cost, please?

    • Brianna Burgess says:

      Hi Janusz,

      Thanks for expressing your interest. We’ve managed to locate your account and have arranged a Representative to get in contact with you to address your questions above and see if the BizPhone service is for you!

      – Brianna

  8. Ron Dickinson says:

    THE NBN nightmare
    Signed up for the NBN with a service provider ,old telephone cables cut before we had the Gateway set up ,down for about a week ,had to use a mobile at our cost to try and get some
    support. Not
    Set up the TG 789 Gateway ,then realised it did not have good
    WIFI range ,could not match the Netgear Range Max Plus ! the one removed .
    Had to install a new Cat6 cable to have the Gateway in the middle of the House ,still poor coverage .
    Had to purchase a WIFI booster and another wireless phone to ad to our phone system more cost
    To Make matters worse ,the password was not sent via
    email to set up the Phone over NBN.
    Two days delayed again
    We also have a Dial out alarm system which now would not work over the NBN !
    Had to purchase a GSM modem for the Alarm to dial out over the Telstra net sim card .
    The Gateway is advertised as having two Telephone ports .
    Only One is activated !
    The other port will only work if you have a seperate telephone
    number for that port ! how many Houses will have two Telephone numbers unless you are running a Business .
    In the end it cost a fair amount of money to get the NBN set up .
    Do not sign up with a service provider unless they will set up the Router and assist at your House for free ,they are some which will do that for you .
    Oh almost forgot ,have to purchase a Battery to support the \
    Gateway as well ,more cost

    • Leo Yarnold says:

      Hi Ron!

      Thanks for taking the time to post. There are lessons that can be learned from your experience and you’re right to document your concerns here. We’d like to touch on a couple of the points you’ve raised.

      * Your current internet connection should not stop working until the day of the cutover to NBN. If it does stop before then, we need to know. In the case of NBN FTTN/B/C connections, early disconnections can be caused by technicians accidentally cutting over the incorrect cable pair. Once done, this can’t be reversed, leaving you with downtime until the connection is completed.

      * The TG789 can be tweaked to improve its Wi-Fi performance and we have a handy article on how you can do so, here:

      * We strongly recommend that customers with alarms systems or other similar devices make contact and work with their alarm provider to establish what their needs will be, before moving to the NBN. Some solutions may not work with an NBN connection, so its wise to do this research first before moving over.

      * The TG789 does indeed have two VoIP ports, but Residential services can only have one working VoIP service attached to their internet connection, with only one phone number. It is not designed to have the same number to work on both ports.

      * The TG789 does not need a battery backup, so if you’ve purchased one, we’d assume that you’ve done so for redundancy purposes.

      Thanks again for leaving your thoughts Ron!

      – Leo

  9. Bek says:

    Does anyone know if you can boost the volume on the hands free speaker for the standard Bizphone handset somehow? Clients cant here the conversation when on speaker phone. Any ideas? Or something I could plug into the unit to enhance the speaker?

    – Bek

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