Case study: iiNet BizPhone at Archer Technology

When it comes to the software that supports your business operations, you don’t want to be over-sold with a solution that doesn’t fit your needs. Finding an affordable and functional solution that fits your small business is key. Check out our latest case study to find out how iiNet BizPhone has become the right fit for the award-winning Accounting Software IT specialists at the Archer Technology.

BizPhone: Keeping small businesses connected to their clients

The Archer Technology Group specialises in Business Accounting Software, also known as ERP, which empowers businesses to manage their resources and finances in real time. Larry Blode is the founder and director of the business, who also handles software implementation and customer support.

However, having decades of experience as a technology provider didn’t make finding the right telecommunications provider any easier.

“We are a small company and almost all the companies we spoke to wanted to sell us equipment that we felt was ‘over the top’.” says Larry.

Being so experienced not only in software sales, but implementation and ongoing customer support, the Archer Technology Group knew exactly what they wanted from their chosen provider.

“First and foremost, we needed to find a partner who actually understood our requirements and then be able to translate that into a product offering.

The second most important item was support. We know you can have a brilliant product but with little or no support, it’s not worth purchasing.

And finally, value for money. The solution had to be realistically priced so that we knew we would have a cost benefit,” says Larry.

The Archer Technology Group have now been iiNet Business customers for over a year, with iiNet NBN™ and four BizPhone handsets replacing their old ADSL broadband and standalone PABX phone system. So far, they’re loving it.

“I would rate BizPhone 10/10. We are a small company and BizPhone does all that we need it to do and it’s there each day and it just works. We’ve had not one complaint from customers about line quality.”

BizPhone’s wide range of included features make it easy for small businesses to use it in a way that works best for them. At Archer Technology Group, they’ve set up the Simulatenous Ring feature to make sure calls are always answered ASAP. Caller ID and the central Phone Directory also keeps things running smoothly and with clarity.

“The best benefits that we now have is a centralised directory, centralised caller ID, and all 4 handsets ring at the same time.”

Thanks to BizPhone’s simple setup and the dedicated support from the iiNet Business Team, moving between an office and a working from home arrangement couldn’t be easier.

“I took my phone home with me and plugged it into the home router. Voila! I now have my office right in my home. Too easy,” says Larry.

Not to mention that BizPhone is priced far more competitively than traditional PABX solutions.

“We saved literally many thousands of dollars had we gone with the more expensive quotes.”

To find out more about BizPhone and how to get it for your business, visit our website or call the iiNet Business Team on 13 86 89.

About the business

Founded by Larry Blode in 1991, Archer Technology Group is an IT company that specialises in the Arrow range of ERP Accounting Software as well as subsidiary products including Opmetrix, Crystal, Phocus, Microsoft, Web Ninja and more.

The company started with a business plan to give clients unbiased, expert advice and offer products that would best serve the client’s needs and budget. This honest and effective approach to business has brought the Archer Technology Group tremendous success over the decades, including industry award recognition such as the Arrow Software Dealer of the Year.

Today, the Archer Technology Group has been recognised as the leading support agent for Arrow Tencia because of their attention to detail and great methods of communication. Clients know that they can always reach the Support Team either via phone, email, or the online support centre.

For more information, visit the Archer Technology Group website.

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