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Celebrating 25 years connecting you to the ‘net!

feature_25years

Happy birthday to us! On the 23rd of October, we celebrated our 25th year of proudly connecting Australians to the ‘net. That’s right – it’s been a quarter of a century since the company was founded in Perth, WA, 1993. So how did iiNet come about? Well, Michael Malone and Michael O’Reilly got a taste for the ‘net at university and were passionate about making internet access available to the public, so they set up their own ISP company from the glamorous location of the Malone’s family garage. At the time, “MM-net” was taken, so they settled on the next best letter from their first names to create iiNet!

In the years that followed, iiNet Limited grew as a successful dialup provider and was publicly listed on the Australia Stock Exchange before the turn of the new millennium in 1999. Things didn’t slow down from there! Here’s a quick recap of some of our crowning achievements.

Growing our network

We’ve come a long way since the humble days of dialup! In 2000, we released a wave of next generation internet plans: ADSL, Cable and Cityspan Wireless.

In 2005, we were the first provider in Australia to provide large-scale, premium-grade Voice over Internet Telephone (VoIP) services to give Australians access to substantially lower call rates with no monthly rental fee. Even today, you’ll still find VoIP included with our NBN Fibre plans!

Later on in the same year, iiNet also became the first ISP to offer super fast ADSL2+ broadband on a national scale, provided on our very own iiNetwork.

Changing the way we serve customers

In 2006, we finished implementing our world-class Virtual Contact Centre (VCC) spread across three locations in Perth, Sydney and Auckland. With more sophisticated reporting techniques, we were able to better manage the entire customer service experience, meaning more satisfaction for our customers.

More innovation with the NBN™ and Fetch entertainment

In 2007, we were still leading the pack by becoming the first national provider of Naked DSL. Unlike ADSL2+, Naked DSL delivers broadband without a landline phone so Aussies could kiss monthly phone rental fees goodbye!

Our iiLabs team were also making waves in the world of broadband hardware. In 2009, we brought our very first modem into the world – BoB, or Box of Broadband. Hallelujah!

In 2010, we were excited to launch Australia’s first terabyte data plan on the NBN™ (that’s 1000GB)! These days, we just offer plans with Liimitless NBN™ data instead – it means no one has to count to a thousand!

In 2013, we partnered up with Fetch to bring all your entertainment to one place by offering the second generation of the Fetch set top box with compatible iiNet broadband plans. Today, we’re on the third generation of Fetch boxes with the ultra-slick Mini and Mighty.

And of course, award-winning customer service every step of the way

We don’t mean to brag (well, maybe just a little) but the iiNet team has a long history of awards for our contact centres and excellent customer service. In 2014, we won our very first customer service award on the international stage – the International Service Excellence Award for Best Large Business by the International Council of Customer Service Organisations (ICCSO).

We’re still carrying on this tradition of awesome customer service today. In 2017, our NBN™ customers were found to be the most satisfied in not one, but two major, independent Australian market research surveys carried out by Choice and Canstar Blue. Plus our Small Business Broadband customers have received Canstar Blue’s Most Satisfied Customers award for the fifth year running! This year, we’re also performing strongly in the Roy Morgan Home Broadband Service Provider Customer Satisfaction Monthly Awards.

Not only that, but we also picked up another international award – a Silver Stevie® Award for Contact Centre of the Year (Over 100 Seats) in the Technology Industries category. We’re thrilled that our hard work is still being recognised on both a national and international scale because our iiTeam is genuinely passionate about customer satisfaction.

Celebrating 25 years of connecting Australians

The team here at iiNet is extremely proud to reach this important milestone in connecting Aussies to the internet. As part of the celebrations, we’ve asked a familiar face to help spread the word about our industry-leading customer service that’s carried on through the decades. Our friendly Irish spokesman, Finn, made his debut in our ads for the iiNetwork in 2009 and he’s been with us ever since.

Check it out for yourself right here:

 

For even more details about iiNet’s rich history, check out the full timeline on our website.

80 comments

  1. Sarah says:

    Nbn crap!! Constantly buffing!! Rubbish.. should have left it. 13yrs for rubbish

    • Josh McKenzie says:

      Hi Sarah, Thanks for the comment and sorry to hear your videos continue to suffer from buffering after moving to the NBN. There are a whole bunch of factors that can come in to play with speeds, but the most common is typically WiFi related. I’d certainly recommend give the steps here a go to see if this alleviates the issue: https://iihelp.iinet.net.au/Improving_WiFi_Signal_and_Changing_Channels

      If you’re still having troubles after trying that, please always feel more than welcome to give the team a call on 13 22 58 to get some further testing under way or shoot us an email at iionline@iinet.net.au

      – Josh

  2. Frank Schooneveldt says:

    Hi,
    Happy Birthday.
    We have been with you for a long time. We came across from Ozemail.
    Cheers and best of luck as our journey rolls along.

  3. roger says:

    Have to agree with Sarah. Lots of dropping out especially at peak times. And I still don’t get much speed due to rubbish nbn fttn and old copper lines. And how come new subscribers are promised great speeds at$39.99 per month for 12 months,?

    • Leo Yarnold says:

      Hi Roger,

      Sorry to hear about those dropouts – they certainly aren’t fun! You’re more than welcome to get in touch via iionline@iinet.net.au and we can have staff get in touch.

      The half price offer you’re referring to, is only for customers on the iiNet ULTRA network, not the NBN.

      – Leo

  4. Pamela Blume says:

    Thanks for being there for Garry and I (Pamela) Blume. We connected with powerup (IiNet)in 1999. Sure we have had some hiccups along the way, but you guys always got us up and going again. When we moved in 2015 IiNet got us up and running as you did when the NBN came knocking on our door. Thanks to all staff of IiNet. Pamela and Garry

  5. Tim Brook says:

    Heh, my experience goes back to the Ozemail business that iiNet acquired (along with others). Just hope that the good service continues into the future following your acquisition. Keep up the good service. Thanks Tim.

  6. David Brandis says:

    I have been with iiNet since first having to have a personal internet account, 18 years and 4 months ago and have never seen any need for change. Thanks for a consistently high level of support.

  7. Pat says:

    What’s ultra net?

    • Leo Yarnold says:

      Hi Pat,

      ULTRA Broadband is what we categorise our own VDSL2, iiNet FTTB (Fibre To The Basement) and iiNet Cable networks. Available in selected areas, these are independent of other networks (like NBN) and offer high speed connections to our customers, on networks that we are proud to call our own.

      – Leo

  8. Alan says:

    I hvae been with ozemail since the early 90’s from dial up, through whatever ADSL, now VDSL2 and generally had a good connection (when at home) Also mobile phone through a similar journey via various takeovers.

    almost soo oo long I should get a Long Service Medal and now ScoMo’ veteran’s discount for my wife and I.

  9. Alan Lawrie says:

    Every guy or girl i”ve spoken to at iiNet has been terrific. Alwys helpful and friendly and displaying terrific patience with a dummy like me. Every problem I’ve raised has been resolved satisfactorily, Keep iup,folks

  10. Veronica says:

    I too have been with iinet for years. NBN dropouts were a huge problem until it was found the ‘box’ on main road had faulty NBN installation, so not iinet fault. They were patient and supported me through process of elimination so a fantastic outcome.

  11. Jill Davis says:

    I have been with iiNet for 6 years and I have not had a problem with you ever even when I have needed help with extensions on my account the staff are always helpful and friendly so I have no reason to ever change

  12. Marilyn says:

    I’m leaving you ASAP even though I’m a long term customer. I had an issue about you putting a $10.00 onto my bill for extra data on my phone which I didn’t want. It’s the principle of the matter that annoys me. I complained about it to the customer service dept. & as usual all they say is sorry, sorry. I tried to tell the nit wit that you have for customer service that at the beginning of the month, I was going to up my data. I wanted to wait until then, because it’s easier to remember the date that it’s due if it’s the 1st of the month. I then said to her that “You’re going to charge me $10.00 just to make an extra $10.00, but you’re going to loose thousands from me because if you do that, I’m changing companies.” Where is the logic in that! ( She STILL couldn’t understand! I have now found out why my phone was using up all the data,I didn’t know to shut all the windows down when I have it on, no one had ever told me this before, although it doesn’t matter anymore. I’m very disappointed in you IINET, you used to be a great company, with customer service people who could SPEAK & UNDERSTAND English properly. Not any more though.

    • Josh McKenzie says:

      Sorry to hear you’ve had such a trouble with the team in resolving your billing matters, Marilyn. We’d be more than happy to escalate the matter internally to ensure it’s addressed and mutually resolved. If you’d like to shoot us an email to iionline@iinet.net.au with some account details so we can locate the notes on the account, we’d love to review and ensure the case is put into the right hands and things put back on track.

      _ Josh

  13. Steve Stephens says:

    Congrats from yet another happy Ozemailer!
    You’ve done fairly well to avoid getting sucked down to Telstra’s poor customer “service” level, but there is still some room for improvement.
    Well done!
    Steve.

  14. Gary Patten says:

    Happy Birthday.
    We have been with iiNet since AAPT days and happily recommend it all. Oh and amazingly we never have a problem with NBN. No buffering and only two dropouts early on. Great service, keep up the good work.

  15. Diana Conway says:

    HAPPY BIRTHDAY To One of the best internet providers . I Can honesty say that I am very happy with my connection with your company I have been a customer of yours for over 10 years and would fully say I would tell my friends and family about your services . All the best for the future.And may you have many more years of providing good internet service.

  16. Jackie says:

    My only experience of the iiNet customer service was recently and I really was impressed. The problem turned out to be Telstra’s fault, but they only fixed it on the 2nd callout. So iiNet gets a big tick from me. Son set it up for me nearly 5yrs ago.

  17. Anonymous says:

    I think that your loyal customers deserve a birthday gift for sticking with you At least I do. I have had heaps of trouble over the years. A/net

    • Josh McKenzie says:

      Cheers for taking a moment to comment! Last thing we want to hear is that anyone’s been having extended issues with their service. We’d love to help get things back on the right track. If you’d like to shoot us an email to iionline@iinet.net.au with any account info and the troubles you’ve been having we’d love the opportunity to get things running as they should.

      – Josh

  18. Clint Hounsham says:

    Congratulations!
    Glad to constantly find a local company has the best plans when comparing providers. Have kept looking around (customer loyalty isn’t rewarded in most industries- especially insurance!) and am still with Iinet 10years running.
    Great business model and values guys!

  19. John Elphinston says:

    It’s a good read until you mention the great service. Certainly not my experience due to constant drop outs and being passed endlessly between Phillipines, India and WA – but no resolution to the problem.

    • Josh McKenzie says:

      Hi John,

      Sorry to hear that you’re experiencing trouble having matters with your connection resolved with the team. I’ve not been able to locate any recent tasks on your account to indicate the troubles you’ve been having, though we would love to lend a hand in straightening things out. If you’d like to shoot us an email to iionline@iinet.net.au we’d be more than happy to help out and ensure things get back on track.

      – Josh

  20. Pam Holland says:

    Happy birthday to one of the best companies to deal wit. Your customer service is fantastic. I came across from aapt so Ive been with the same provider for 22 years in 3 states and 7 houses. Thanks

  21. Andrew says:

    I have been with iinet many years. Their customer service was second to none……… until the takeover by tpg.
    Now I am having lots of drop outs and speeds when working varying from 300k to 9Mbps.

    Strangely I came over from TPG due to their poor service but cheaper.
    Now I pay more for same TPG service.

    • Josh McKenzie says:

      Hi Andrew,

      Your speeds fluctuating so much would certainly be a big source of frustration. The variance being so significant sounds likely to be a potentially down to wifi. I’d certainly recommend (if you haven’t already) connecting a device via Ethernet to the modem. Also a great idea to isolate to a single device (turning the wifi off at the modem is the quickest and easiest way of doing this) and then running a speed test on the isolated device to local servers. https://www.iinet.net.au/internet-products/broadband/speed-test/

      If you do notice an improvement, in that test it may mean the wifi needs a little tweaking. We have a handy walkthrough on how this is done here: https://iihelp.iinet.net.au/Improving_WiFi_Signal_and_Changing_Channels

      If you’re still noticing issues after this or isolating didn’t help remedy the speeds, please feel more than welcome to shoot us an email to iionline@iinet.net.au with some account details and we’d be more than happy to check things out from our end and arrange for some further testing upward of lodging a fault to resolve the speed issues.

      – Josh

  22. Anonymous says:

    TPG is who you are – complete crap is what you provide. Used to be good

    • Josh McKenzie says:

      Cheers for taking the time to provide your feedback on the blog! Sorry to see the sentiment here though, sounds like things haven’t gone as smoothly for your services as we’d hope and expect them to. If you’d like to shoot us an email to iionline@iinet.net.au with any account information, we’d love to jump in, take a look and turn things around.

      – Josh

  23. derek says:

    those of us who still have ozemail addresses should get medals

  24. Bruce Tuffin says:

    Started with you when the two two Michael’s were still in the garage. Created and maintained Kevin Bloody Wilson’s website. We were almost a “family” in those days. That, sadly, went when the company was sold.

    • Josh McKenzie says:

      Hi Bruce,

      Thanks for being with us so long! Sorry to hear you’ve not been feeling the love in recent times, this definitely isn’t what we like to hear. If you’d like to shoot us an email to iionline@iinet.net.au with any troubles you’ve been having we’d love to ensure that these are looked into and resolved!

      – Josh

  25. Andrey says:

    It is your 25th birthday so what????
    You should give us something at least, instead of using nbn service that experiencing a lot of drop out. The reason why I am still with you is that because of the stupid contract!!!!

    • Josh McKenzie says:

      Hi Andrey,

      Not good that your service has been dropping out and causing grief in the household, sorry to hear. This is something you most definitely don’t want you to have to suffer through and wait out the contract, we’d much rather help out and get things running as smooth as possible. If you’d like to shoot us some details to iionline@iinet.net.au to help us locate the account, we can run through some tests on our end and help determine the best way to proceed in stabilizing your service.

      – Josh

  26. brenda godfrey says:

    Slow….slow…. often no connection at peek times…. a disaster and a lesson in patience. I am so disappointed in the so called speed… ha ha… If not under contract would seek out something better… snails move quicker…. I have sometimes not been able to get internet connection for 12 hours at time.
    Brenda,

    • Josh McKenzie says:

      Hi Brenda,

      Thanks for taking the time to comment on the blog! Not good to hear that your service has been performing poorly. I was able to locate your account, and it appears that we’re seeing stable connection from the server which might be indicative of some Wifi issues. I would most certainly recommend connecting a device directly to the NBN Box by unplugging the Ethernet cable from the back of your modem into say a laptop or PC (If it’s in reach). If you find it stabilizes the service and speeds return, this is a good sign that the wifi might need some attention: https://iihelp.iinet.net.au/Improving_WiFi_Signal_and_Changing_Channels

      We also have a handy guide here on how to test speeds on NBN Fibre services: https://iihelp.iinet.net.au/Troubleshooting_NBN_FTTP_for_speed_issues

      Hope that helps

      – Josh

  27. Angelo Rossetti says:

    Mostly happy with iiNet .. called re my i’net
    not performing well ..bust so we’ll call back..NEVER happened! Once only ”dud” ,otherwise service is good, and techs are only too glad to help out!!

    • Josh McKenzie says:

      Hi Angelo,

      Stoked to hear that it’s been relatively smooth sailing during your time with us, though sorry to hear about the lack of callback from the representative previously. We’ve been able to locate your account, we’ll ensure that this is addressed internally to ensure that promises for follow up are being kept.

      – Josh

  28. Peter O'Dwyer says:

    Peter,
    I came across from Ozemail and dial-up. Service for most of the time has been excellent. perhaps a falling of over the last six months.

    Happy 25th

    • Josh McKenzie says:

      Hi Peter,

      Thanks for taking the time to stop by and comment on the blog! Thanks a million for sticking with us so long and riding through the transition from OzEmail. Concerning that you’ve noticed a dip in service over the past 6 months. This is certainly something we want to ensure is address and correct. If you’d like to shoot us an email to iionline@iinet.net.au and let us know what troubles you’ve been experiencing, we’d love to dive in and lend a hand!

      – Josh

  29. Mike says:

    My fetch movie channel of 30 free movies per month has disappeared from my listing for no reason. Have rebooted the fetch box but no good. Any reason why this has happened as I am missing out on my free movie channel.

  30. Nick says:

    I’ve been with iiNet/Netspace for over 11 years. I’ve just transferred to NBN and it is awesome. I’ve always had great service from iiNet and aside from the previously slow speeds on ADSL I am now enjoying the new experience with the iiNet NBN. Loving the Fetch box and choice of movies and tv catch-up too. Thanks iiNet and happy birthday.

  31. John Lawrence says:

    How did I get here 20 plus years ago.
    I was at Wantree then woke up with iiNet.

    John

  32. Mike Hore says:

    I’ve been with iiNet since octa4 (in Darwin) sold to them in the 2000’s.

    There seem to be a lot of issues with the NBN but we shouldn’t be blaming iiNet. Blame the mob in Canberra. Here in Darwin the contracts were let before the change of government, and we have fibre to the premises. It absolutely flies! No buffering. We could watch several streaming services all at once if we wanted to. The other day one of my apps wanted to do an update and it warned me that the 1 gig plus download could take an hour “depending on your broadband speed”. It took 2 minutes.

    I’ve found customer service generally excellent but you do need to ring early in the morning. At least there’s a callback so you’re not sitting on hold for hours. (Take notice, Centrelink!!!)

  33. Kylie-Anne says:

    Happy Birthday!

    I’ve been a Camtech, Ozemail and now iiNet customer.

    I live in the outback and whenever I’ve had drop outs you’ve arranged a fix within a couple of days (including one nasty stretch over Christmas).

    Thanks so much for listening, and escalating my issues when needed. It’s great to actually talk to people who listen and then return your calls.

    Keep up the great service!

  34. Lionel Lovell says:

    Happy Birthday guys. Have been with iinet forever. Can count on one hand the number of problems I’ve had, all fixed swiftly.
    Just disappointed now not a WA company.
    Kept up the good work.

  35. John van den Berg says:

    We finished up signing up with iiNet quite early: iiNet was the ISP for Leeming SHS, and guess who won the door prize? Our son Robert. That meant that Dad had to get another computer, a new modem et cetera, in order to get the three month’s free internet. We’re still with iiNet after all those years and have always been happy with good service.

  36. Kanga says:

    Well done iiNet, I had many problems with previous ones and finally I changed to iinet – a very helpful and contactable group several years back.
    Please continue your good work

  37. Neil says:

    As one of the very first customers I remember visiting the Malone garage to sign up and asking to speak to Michael, and having two people standing up and declaring “That’s me”.

    Those who are reporting frustration about drop-outs today have clearly not used the original dial-up. That, indeed, was an experience. But it all came right in the end.

    Happy birthday!!

  38. Phil says:

    Hi iiNet, I have been with you for some time 17+years. Congratulations on your 1/4 century milestone. Though I was with Michael Malone in his garage before iiNet arrived. He called the business Wantree Development. Yeah that is pre- iiNet. I wonder who remembers that apart from you Michael
    Love your work.
    regards Chloraphil

  39. Colin Anderson says:

    My first invoice is dated July 1995 and I am still on board. Had a couple of skirmishers along the way however all is good.
    Col Anderson

  40. Kcavalon@hotmail.com says:

    Been with you since the beginning, left to go to Act. Didn’t know you covered there. On returning went straight to you guys.. Remember the time we went to see the movie Starship Troopers outside on you guys.. Congrats on the anniversary. Keep up the good work.

  41. Phil Minchin says:

    What a load!!! Have had a support error in since January this year regarding SMTP error. Latency with satellite nbn 600+ and constant server error when sending emails. iiNet have done nothing about it despite MANY requests to give me a resolution. Have had to change my SMTP server to Gmail with resulting confusion from some recipients. Would report inaction by iiNet to TIO but am looking at alternates to iiNet nbn satellite. As for the issue, all too hard for iiNet, so a -10 to support!!!

    • Leo Yarnold says:

      Hi Phil,

      Thanks for bringing this to our attention. Firstly, we are sorry to hear that you’re continuing to have e-mail issues on NBN Sky Muster Satellite and that staff have been unable to assist. Whilst Satellite services to suffer from high latency and some requests may take longer than expected, we aren’t happy to hear that your e-mail isn’t working as expected and that we haven’t been able to reach a solution for you.

      We understand that this is exceedingly frustrating and you’re right to want to investigate alternative connection options. Phil, are you able to reach out to us via iionline@iinet.net.au? We’d like to take another look at this on our side, especially as you do have escalation options here and we’d like to offer those to you (as per the Complaints Escalation Process: https://www.iinet.net.au/about/legal/complaints-escalation-process/).

      – Leo

  42. Kevin Morgan says:

    Having been with iiNet for a few months now, I have to say you are the best when it comes to service and quality.
    Fast, efficient, and not a problem, and I live in the bush, where NO NBN will ever be delivered, so everyone told us.
    The one-page pamphlet in the letterbox from iiNet said it all.
    Goodbye Telstra and Optus, who said it could not be done!

  43. Congratulations. You have done a great job.

  44. Liz Tebb says:

    I have been with IiNet forever!! Liked the idea of a provider that put clients ahead of profits! The few issues I had were fixed in a timely manner, although nooone likes to be off line. Employees I have spoken to were friendly, helpful and responsive. Best wishes Liz

  45. Liz Tebb says:

    Thanks

  46. Joy says:

    We’ve been with Iinet for over 20 yrs. We did go off to ‘Big Pond’ for 1 year then ran back to Iinet. There have been ups and downs as with any long term Provider/Consumer relationship yet we are still with Iinet. The only big problem we have had is to be beset with masses of spam over the past year. We have rung Iinet several times to seek their help in sorting it. . We agree with Kylie-Anne Iinet listen to their customers and provide prompt service solutions.. Despite this, we still have masses of spam.If Iinet haven’t fixed it we can only assume no-one can. Happy Birthday Iinet.

  47. Lawrie says:

    Happy Birthday

    I’ve been with iiNet 17 years and received great service.
    I am waiting to be switched to the NBN.I been told November 2018
    Hope I won’t be disappointed.
    Thanks for the service

  48. Happy Customer in ACT says:

    I, like many others on this blog, came across from OzeMail. I’ve been connected for 22 years now, and been with OzeMail-iiNet the whole time. I have found the service to be excellent – particularly when the Auckland service centre is involved – and I’m not a kiwi. Georgia was particularly fantastic – don’t know if she’s still there but she helped heaps (above and beyond) a few years ago!!

  49. Internet is so slow and keeps dropping out , not what I’m paying for please look in to this and let me know if it’s any better, not happy

    • Leo Yarnold says:

      Hi Andrew,

      This isn’t what we want for you so thank you so much for bringing this to us – our apologies!

      Dropouts and slow speeds are usually tied together and indicates some form of interference, either internally via Wi-Fi, or via a physical form such as cabling. We can help with troubleshooting this though and we can push this as a fault to the relevant resource as well. Please reach out to us with your details to iionline@iinet.net.au. We want to take a look at this so we can help resolve your connection.

      – Leo

  50. Paul Whiting says:

    Been with you since practically the beginning. Had lots of problems in the early days, not necessarily iinets fault at all, but always helpful and eventually sorted. I kept having unique issues that didnt yet have solutions. Kept us all intrigued, but we always got there. Hardly ever have to call support nowadays but always good when needed, even from South Africa. Was sorry when you got taken over but not noticed any real difference. Free Voip included would be nice though, like before NBN

  51. Paul says:

    Thank- you for good honest service.

  52. Ray Worthington says:

    Hi,
    I have been with you since late 1997 so coming up for 21 years with you.
    I used to have a computer business and was so happy with you I always recommended you to my customers.
    At age 81 I don’t see me needing you for another 21 years!
    Cheers
    Ray Worthington

  53. Csilla Zegrean says:

    Have to agree with all. Lots of dropping out especially at peak times. And I still don’t get much speed due to rubbish nbn fttn and old copper lines. And how come new subscribers are promised great speeds at$$$
    I have been with iinet many years custumer service >>? very bad>>>
    not happy castumer>>>>

    • Leo Yarnold says:

      Hi Csilla,

      Thanks for bringing this to us! We are very sympathetic to customers with connection issues and it sounds like your FTTN connection just isn’t working as it should. It is extremely frustrating! We can help sorting this out for you though.

      Firstly, we have an online guide to troubleshooting this:

      https://iihelp.iinet.net.au/Troubleshooting_NBN_FTTB/FTTN_for_Dropouts

      We’d recommend giving the above guide a look first. This will walk you through the troubleshooting you can do. If this fails to help, then we do want to know as it suggests that your issue may well be within the NBN network externally to your premises. In that case, we can arrange for a staff member to give you a call, double check the troubleshooting and then lodge a fault with NBN on your behalf, as we don’t expect you to be putting up with a bad connection! You’re always welcome to reach us via iionline@iinet.net.au so we can arrange this for you.

      – Leo

  54. Damian Walsh says:

    In Sydney we became an iinet customer around 2000 when iinet acquired ihug.
    The service was stellar for most of time we have been a customer. The support staff have been proficient and customer focused.
    After the acquisition by TPG a known lower priced ISP we did notice service particulaly the time to fix faults was significantly longer. We felt we needed to purchaseore to get major faults rectified.

    • Leo Yarnold says:

      Hi Damian,

      Thanks for your feedback and kind words! We’re happy to hear that your experience has been a positive one so far.

      We do value your comments regarding the timeframe for fault restoration – we do have a team that does check that all relative troubleshooting has been completed before lodging a fault to our partners, so this can add extra time to the resolution time. However, you should never feel that you need to make an additional purchase to ensure a faster response!

      – Leo

  55. alice says:

    23 years and five months
    I remember
    the garage Padbury
    Justin Lowe Deanne Godfrey Michael Malone
    My Apple LC 575
    Netscape
    Wonderful

  56. Gazza says:

    Just looked up in the Toolbox
    tenure:19 years 9 months
    Pretty smooth sailing over all that time – several occurrences where I needed to contact Customer Service were quickly attended to and solved
    Dreading have to go with NBN

  57. Keith Miller says:

    Hi Josh, Happy Birthday IINet.
    We are wondering why a competitor of yours is able to give more downloads for NBN sattelite? We so want to get Netflix or internet TV but with 45g peak and a massive 155g off peak from when it’s not feasible to watch anything due to the time it starts we are losing out. Firstly how come NBN satellite customer get the worst internet deals. We live in country NSW and we only just get a TV signal When are you going to ensure we are looked after. I’ve been a customer if your for 13 years after moving from Sydney and unlimited downloads. But we got a flyer from a much lesser company offering at same price 100g off and 200g off peak. It’s a little better but we are still not getting the full service offered to normal broadband/NBN customers nor do we get unlimited internet when we have no reason not too. Come on IINet if you pride yourself on Customer service then look out for your Country NBN satellite customers.

    Regards

    • Leo Yarnold says:

      Hi Keith!

      Thanks for your questions regarding NBN Sky Muster Satellite!

      The main reason behind why this connection type has much less data than others is that NBN strictly controls the amount of data capacity that these connections provide, in order to ensure and maintain a set service level. Bear in mind that Sky Muster is serving several hundred thousand customers through two satellites, both with only a finite amount of capacity each, as well as the fact that satellite services, on the scale the Sky Muster runs, are very expensive to maintain and provision.

      Finally, not all data limits are equal. Providers offering higher amounts than what NBN are provisioning are banking on their customers actually using much less, so as to avoid NBN shaping these connections. Even though you may have a larger amount of data, if NBN deems that you’ve breached their data limits, they will slow down the connection themselves.

      NBN has more information regarding this on their website.

      – Leo

  58. James Jarratt says:

    Happy birthday :)
    I started with ozemail bout 25 years ago, and stayed with them (because of the support) through when iiNet bought it and I am still here (because of the support) in spite of the ups and downs.

  59. Happy birthday iinett, i have been with you guys for years and think you are the BEST company i have ever dealt with. These people with negative comments are usually people that have negative attitudes in life.keep up the great work i think iinet is AMAZING.
    My only complaint is you not doing new hand sets for mobiles anymore.
    All the best Andrea

  60. Christine Waller says:

    Happy birthday iinet, have been with you since you took over ozemail, always great service

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