At iiNet we’re always working hard to improve our customers’ experience, so we’re pleased to announce the debut of our new and improved iiHelp website!
These handy self-help guides are designed to walk you through common setup and troubleshooting steps for all of your iiNet services, as well as how to use Toolbox, our online customer portal.
Let’s take a look at the change’s we’ve made to make finding the right support advice even easier for you.
We’ve got a wide range of products at iiNet, so finding what you need could be a little tricky. That’s why we’ve overhauled our iiHelp menus to give you a clean, straightforward interface.
For other popular queries, we’ve divvied up content into simple categories:
Looking for something a little different? Give our improved Search tool a go – you’ll find the search bar at the bottom of the page. Just punch in what you’re looking for and then hit ‘Search’ to get a list of every related iiHelp article. If it’s on iiHelp, you’ll find it with the Search tool.
It’s hard enough when something goes wrong with your broadband service – you don’t need to get confused by a bunch of techno-babble. That’s why we’ve completely overhauled our core troubleshooting guides for slow speeds, no connection and dropouts for all iiNet broadband services, giving you simple, step-by-step instructions. We’re constantly improving these guides to give you the best experience possible.
If you’re curious, take a peek at some of our most popular guides below. Keep iiHelp in mind if you ever need help with your iiNet services, as these steps may help you get back online:
After running through the troubleshooting, there may be times when you need to contact us. For example, we may need to investigate a service fault, or help you run through some advanced troubleshooting. No matter what’s happened, our friendly Support team is ready to help. You can find all of the ways to contact us on our website.