How to check your NBN status
Are you looking to learn more about the National Broadband Network? Whether you’re still waiting to get on the NBN™ or you’re already connected and you need to check on your service, there’s lots of tools to help you find out more about your NBN™ status.
Fortunately, we’re the NBN™ experts and we’re here to help! Let’s take a look at some handy online tools that will tell you:
- You NBN™ availability and when the NBN™ rollout is coming to you;
- Which NBN™ plans are available at your address;
- How to run an NBN™ speed test; and
- How to do an NBN™ check for outages and planned maintenance in your area.
Getting started with the NBN
Is the NBN™ still a mystery to you? You can clear up some of the confusion by checking your address on the NBN™ Rollout map. This is NBN Co’s official guide to the NBN™ rollout and it will tell you whether or not your address is ready to connect to the NBN™, where further rollouts are planned, and which NBN™ technology will be used.
In the example below, you can see an address that’s ready to connect to NBN™ Fibre to the Node (FTTN).
You can find out more about the different types of NBN™ technologies (FTTB/N, FTTC, FTTP, HFC, Wireless & Satellite) on our website.
Find NBN™ plans in your area
If your address is ready to connect to the NBN™, it’s time to pick your plan so you can upgrade from the legacy broadband network. To browse our range of iiNet NBN™ plans, all you need to do is head to our website and punch in your address. Our online service qualification tool will confirm that NBN™ is available in your area, and point you to available plans for the type of NBN™ at your address. With a wide range of speed and value options available, we’ve got the perfect plan for every type of household.
Check up on your NBN™ speed
Once you’re connected to the NBN™, you’ll definitely want to take your broadband for a speed test. Not only will this help you understand what your new broadband service is capable of, but it will also help you optimise your home network and identify potential service issues. To check your speed, simply head to our online speed checker to run a quick test.
Pro tip: If you do find a problem with your NBN™ speed, check out our handy troubleshooting guides.
NBN™ Network Status checker
If you find your connection isn’t working as expected, it could be the result of an unplanned outage or planned maintenance on the wider network. If you ever have an unexpected issue on your NBN™ service, the first thing you should do is head on over to the NBN™ Network Status page and check your address. This information comes directly from NBN Co, giving you the most up-to-date info about network outages and planned maintenance scheduled within the next ten days.
Looking to switch to iiNet NBN™?
Looking to get NBN™ with the NBN™ experts? iiNet’s great-value NBN™ plans and award-winning customer service will give you a better experience on the NBN™. And when you switch your NBN™ to iiNet, you won’t have any downtime! We can also help those who need to upgrade to the NBN™ for the first time with our handy NBN™ pre-orders. Just give our friendly Sales team a call on 13 19 17 or sign up online and we’ll take care of you.
16 comments
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Hi Jennifer,
Thanks for taking a few moments to make contact. Our teams are very busy at the moment, due to the impact that the current pandemic is having on our workforce. For more information, please see:
https://help.iinet.net.au/supporting-you-during-covid-19-outbreak
To that end, we’d recommend using the solutions listed in the link above first, as they may well be able to save you a call.
– Leo
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I have just installed a fetch multiroom for a second facility for the bedroom, a message pops up that my internet is slow so haven’t used it yet for downloads, would appreciate your comments I have been a loyal consumer with west net for over 25 years and the service has always been great
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Hey Sheila,
We’d recommend testing this – Fetch does need an absolute minimum of 3.6Mbps connection speed, per Fetch unit to work, at an absolute minimum. Therefore, we’d suggest a simple test:
* Disable/turn off all over devices in the premises – computers, laptops, etc. Only have the Fetch units running.
* Test the second unit in the bedroom and see if you still have the same speed error.If you do, the connection may not be able to support a faster speed, or, if you’re using Wi-Fi, your may need to tweak or boost your Wi-Fi connection.
– Leo
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Our rear driveway is on the edge of the NBN coverage map for fixed wireless and would like to connect. However our street address is a different road not covered by the fixed wireless map.
We would like to install fixed wireless by running power and Ethernet cable to the area we can connect.
How do we go about getting NBN to come firm the installation is possible/feasible.
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Hey Justin,
This is a tricky one as it does depend on if NBN believes they can service the premises effectively. Borderline cases like this usually need input from NBN before going ahead, sometimes with a technician attending to see of the signal will actually work, as they aren’t able able to split a property in to pieces – its treated as a whole.
We can take a look at this for you and at least obtain a more details assessment from NBN. Please feel free to make contact with us directly via iiOnline@iinet.net.au with your details and mentioning your post here and we can lend a hand.
– Leo
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We were on ASDL2 thru the Blackwood exchange, we were disconnected on March the 15th.
We arrange to be connected to the NBN Wireless through a newly installed tower a kilometer from our home.
Sadly the date start for the new site was delayed from the 15th March to 10th June.
This meant we were left us with out any service.
I have stayed a loyal customer of Iinet for 14 years and 4 years with Camtech and Ozemail the original startups company.
I know COVID has taken a toll on Iinet, but I would have thought some arrangement could have made to assist my family as we had grandaufhter needing home lessons Could have bridge the delay gap.
Loyalty is a two way street.-
Hi Raymond,
We are decommissioning our ADSL2+ network in selected areas and suggesting alternate connection options for affected customers. In your case, if NBN have delayed activating the Fixed Wireless tower in your area, then we could look at alternate connection options, such as Off-Net DSL. However, this would potentially mean reinstating your phone line to allow this to happen and there is no guarantee that this may be able to be completed, especially as doing so isn’t a guarantee of being able to obtain an Off-Net ADSL service.
Were you able to discuss this with our team at all? Its certainly worth looking at.
– Leo
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All of this information is superfluous to us. We had NBN people in our district last year and they told us that we are not getting NBN. I believe this is due to the fact that we live in somewhat isolated circumstances and they can’t connect us without substantial infrastructure improvements. We are still operating on a system that should have been replaced or renewed over 30 years ago. We know this because a retired Telstra/Telecom worker lives in the area. In any case we have NBN satellite access provided by Westnet/ iiNet.
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What speed is a good speed in the speed test?
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You should get 80% of the speed your contracted for, though ideally it should be 100% of course.
Download speed is the 80% figure,upload is usually about 25 to 30% of the download speed.
NBN service is alas very poor so daily speeds will vary I have had download of 103% (103 mbs)and 4.1 down and 1.2 up!( which is unusable)
In UK you can get gigabit broadband which means 1000 mbs down !-
Hi David,
Putting your commentary about NBN itself aside, we’re always wanting to help where we can. We’d recommend taking a look at our Help articles (referring to NBN and then the type of NBN connection that you have), available here:
Failing that, we’d encourage you to take up the support resources available to you, including our Live Chat and Support number. You’re always welcome to make direct contact with us via our Social Media e-mail address, iiOnline@iinet.net.au (please include your details) and we can organise assistance to be provided as well.
We understand your points regarding NBN and do need to state that the guarantees suggested are simply not possible, due to how the network has been designed and implemented, with the technologies used, as well as the multiple factors that affect these. Instead, all providers are mandated by the ACCC to give typical speeds, with a caveat that speeds are never guaranteed.
– Leo
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I cannot find the toolbox for our NBN account. When I go into toolbox it only shows my husband Leonard Barnett’s phone account and not our NBN information. Margaret Barnett
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Hi Margaret!
If you’ve recently upgraded to NBN, you’ll have a new Toolbox for this service. New toolbox login details should’ve been e-mailed to you, so we’d recommend checking your e-mail for these.
– Leo
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This is your first email about connection to NBN for many months. I first started talking to Iinet at the end of last year, about discounts etc. Nothing was forthcoming, so I put everything in writing pending a call from Iinet about the best programme for me. I am still waiting. All I ever got was your published plan of approx. $75 and nothing else. Get your act together, find my original email, sort out the answers and notify me. I have been with Iinet and previous subsidiary companies for around sixteen years. Your inactivity is making me look elsewhere to get an answer. Neil Derrington
I have been trying to contact u for a month. by phone…u tell me you are too busy and for me to phone back later…by live chat to be told u are too busy and for me to try later. I have tried and tried but I cannot contact u… so am emptying my bank account to try and get your attention.