How to check your Westnet NBN status


Are you looking to learn more about the National Broadband Network? Whether you’re still waiting to get on the NBN™ or you’re already connected and you need to check on your service, there’s lots of tools to help you find out more about your NBN™ status.

Fortunately, we’re here to help! Let’s take a look at some handy online tools that will tell you:

  • You NBN™ availability and when the NBN™ rollout is coming to you;
  • Which NBN™ plans are available at your address;
  • How to run an NBN™ speed test; and
  • How to do an NBN™ check for outages and planned maintenance in your area.


Getting started with the NBN

Is the NBN™ still a mystery to you? You can clear up some of the confusion by checking your address on the NBN™ Rollout map. This is NBN Co’s official guide to the NBN™ rollout and it will tell you whether or not your address is ready to connect to the NBN™, where further rollouts are planned, and which NBN™ technology will be used.

In the example below, you can see an address that’s ready to connect to NBN™ Fibre to the Node (FTTN).


You can find out more about the different types of NBN™ technologies (FTTB/N, FTTC, FTTP, HFC, Wireless & Satellite) on our website.


Find NBN™ plans in your area

If your address is ready to connect to the NBN™, it’s time to pick your plan so you can upgrade from the legacy broadband network. To browse our range of Westnet NBN™ plans, all you need to do is head to our website and punch in your address. Our online service qualification tool will confirm that NBN™ is available in your area, and point you to available plans for the type of NBN™ at your address. With a wide range of speed and value options available, we’ve got the perfect plan for every type of household.



Check up on your NBN™ speed

Once you’re connected to the NBN™, you’ll definitely want to take your broadband for a speed test. Not only will this help you understand what your new broadband service is capable of, but it will also help you optimise your home network and identify potential service issues. To check your speed, simply head to our online speed checker to run a quick test.

Pro tip: If you do find a problem with your NBN™ speed, check out our handy troubleshooting guides.


NBN™ Network Status checker

If you find your connection isn’t working as expected, it could be the result of an unplanned outage or planned maintenance on the wider network. If you ever have an unexpected issue on your NBN™ service, the first thing you should do is head on over to the NBN™ Network Status page and check your address. This information comes directly from NBN Co, giving you the most up-to-date info about network outages and planned maintenance scheduled within the next ten days.



Looking to switch to Westnet NBN™?

Looking to get NBN™ with a great NBN™ provider? Westnet’s affordable NBN™ plans and dedicated customer service team will give you a better experience on the NBN™. And when you switch your NBN™ to Westnet, you won’t have any downtime! We can also help those who need to upgrade to the NBN™ for the first time with our handy NBN™ pre-orders. Just give our friendly Sales team a call on 13 19 60 or sign up online and we’ll take care of you.

Choose your NBN™ plan


  1. Cathie says:

    I waited on the phone for well over an hour today…. listening to the same messages over and over and over… nothing.
    We’re on satellite, I need to set a desk in a temp office about 30-40m from the house. No signal inside… I’m pretty desperate for advice, even if it’s to say I can’t do it.

    • Leo Yarnold says:

      Hi Cathie,

      This is an interesting one – you’ll be pushing the limits of what your Wi-Fi signal from the modem will be able to do, so a Wi-Fi extender may be the go here. Its the most cost effective way to do things and we’d also recommend taking a look at our Wi-Fi Signal guide, here:

      – Leo

  2. Harvey Carlton says:

    I already have an Internet account with Westnet but am not able to access “My Account” to check my data usage. So please tell me how I can set my account so I can check it. Putting my details in to meet the required 10 points does not work because it tells me there is no record but I assure you I do have an internet plan with Westnet so please help.

  3. Peter Mack says:

    1. Well, the didn’t work. Bit of a worry?
    2. Our visitors (now returned to UK,hooray!) overused our download: where are we at, please can we return to where we were. I will be impressed if this message works. Felicitations.

  4. My e-mail has an error and westnet has not been able to identify it, two different people have still not helped solve the problem. It looks I will have to change Providers. It’s been 3 months now. Need my e-mail for medical reasons, all have this current e-mail address. Annette Francks

  5. don rees says:

    my download speed is 11.2 mbps / my ping 19 / my upload 0.9 mbps , are these good? i think my w/net nbn is the best program ? i have had in the past 20 years , it never stops , it never causes problems , it is just great , thank you don rees

  6. Rodney Broadbent says:

    Experiencing slow service and slow receiving on outlook email. Asked me for email details all time. Re – entered and it worked better.
    Couldnt get through to your support centre.

  7. Graeme says:

    Hi, I ran your NBN speed test – got 47.5 download / 9.5 upload, BUT I consistently got a “failed to connect to Server” error message part way through the upload test. What gives? Thanks,

  8. Ian Bailey says:

    Hi Gina,

    We are ‘isolated’ on our farm, and needing and consuming more internet..

    It is unreliabe and runs out.

    Are we able to get a bigger faster allocation plan with our NBN satellite connection plan?

    Help! Please.

    Thanks Ian

    • Leo Yarnold says:

      Hi Ian,

      We’ve passed on an increase to our customers by doubling peak quotas. This change will be implemented on 1 April, so you should be good to go!

      – Leo

  9. Peter Haslau says:

    We have wireless internet and live at 268 Three Bidges Rd Haven 3401.
    Has NBN not reached this area yet?

    • Leo Yarnold says:

      Hi Peter,

      Your area is currently serviced by NBN Fixed Wireless and this is the only NBN type available to you at this time.

      – Leo

  10. Tho i am only on a seniors internet package the constant slow performance of the site is pathetic. Frequent speed tests are rarely above 4 or 5 GB’s, speeds around 10GB’s are rare but are satisfactory for my application, most unfair, i pay for 11 GB’s as agreed and is RARELY delivered but never a reduction in the monthly fee due to POOR erratic delivery. To add to the disappointment i have been forced to install WINDOWS 10 program which is even horribly slower to the superceded WINDOWS 7 which was acceptable prior to connection to this most inferior NBN i am compelled to run with. Most UNFAIR & DISAPPOINTED long term client of IINET & WESTNET & NBN..

  11. Gayle Mann says:

    My Westnet email has not worked for a week
    now and I cannot get on to you. I have had
    to resort to getting a Telstra Wireless
    connection For my business. If I cannot get on to you next
    week I am going to go to another Internet supplier
    You need to move your call centres to Australia just because they are cheaper overseas they dont work when needed. I am annoyed I am paying for something I am not getting. If I do not here from your company soon I am going to cancel the automatic payment.

  12. Yolande Will says:

    Hi. I have contacted westnet 3x and asked why, firstly I couldn’t get any calls in. Someone suggested I reset my router. Now, it has a constant engaged signal.I have internet. Emails. Just no phone. Can someone help me please?

    • Leo Yarnold says:

      Hi Yolande,

      Thanks for dropping by!

      If you’ve reset the modem, you may need to login to the modem to ensure that the service is registered, as the error you’re receiving suggests that the service is not occurring. thankfully, we have a handy setup guides for this for you to follow, here:

      Give this a go and please remember that our Live Chat team and Support teams are available to lend a hand.

      – Leo

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