Why you should choose our NBN50 plan

Are you ready to move to the NBN™ but not sure which plan to choose? Our new NBN50 plan range is a great way to first get connected as it offers fast typical evening speeds and gives you the opportunity to bundle Fetch entertainment and call options. Our NBN™ plans are the most flexible we’ve ever offered with $0 Activation on both no Lock In and 6 month contracts making them ideal for renters and home owners.

When looking for an NBN™ plan, you’ll likely come across the NBN™ plan tiers: NBN12, NBN50 and NBN100 as well as the new NBN25 tier – but what do these mean?

NBN12 – 10.7 Mbps typical evening speeds* for basic internet use such as web browsing and email.

NBN25 –20.8Mbps typical evening speeds* recommended for households with multiple devices and broadband users.

NBN50 – 43.7Mbps typical evening speeds* recommended for quality streaming or households with multiple devices/users.

NBN100 – 83.3Mbps typical evening speeds* recommended for entertainment lovers or online gamers who need our best available NBN™ connection.

Our new range offers NBN™ plans across every available tier, so no matter how you use your ‘net, you’ll find a plan that fits your household. If you add that to our award-winning 24/7 customer service, we’re making connecting to the NBN™ easy for everyone!

Read on to find out everything you need to know about iiNet’s NBN50 plan and how you can build your ideal plan.

Here is our awesome NBN50 plan

ii_NBN50_PlanTableOur NBN50 plan delivers typical evening speeds of 43.7Mbps* during peak times – that’s when you need it most!

Our top NBN50 plan is the perfect pick for those households who use streaming services such as Netflix or Stan With our new plans customers no longer have to commit to a 24 month contract to avoid an activation fee. New customers can choose a six month or a no lock-in contract with limitless data each month with a $0 broadband activation fee! If you need a modem to get you started it will set you back $99.95 on a no lock-in contract, or $59.95 on a six month contract (plus a $10 delivery fee) but you can also bring your own modem if you so choose**.

If you are already with iiNet and looking to upgrade to the NBN™, then you can do so on a flexible no lock-in contract. If you need a new modem, then simply add one to your order for only $59.95.

The add-ons

Entertainment lovers – check out our Fetch Entertainment Bundle

If you’re an entertainment lover (let’s be honest, most of us are!) you’ll love our Fetch Entertainment Bundle. For new customers, by taking a six month NBN™ contract, you can add a Fetch subscription to your NBN™ plan for $$0 per month for the first 24 months and only $5 per month after that. A set-up fee of just $59.99 applies. This is also available for existing customers on no lock-in contracts.

The sleek Fetch Mini set top box takes up minimal space near the TV and lets you access free-to-air, Catch-up TV and Netflix, Stan^^ and YouTube streaming apps in the comfort of your living room, plus 30 preselected movies each month at no additional cost. There’s also a huge range of over 8,000 new releases and old favourites available to buy or rent from the Fetch Movie and TV Store and a selection of premium channels in the Fetch channel packs that you can add to your subscription at any time.

Fetch Bundle

Call packs that will keep you talking

If you love a good chat, for only $5 per month you can upgrade the $74.99 NBN50 plan to get more included phone value with unlimited standard calls to Australian landlines and mobiles.

Got friends and family abroad? Then consider adding our International call pack for unlimited calls to landlines in our Top 20 international destinations for only $10 per month!

Moving home

If you’re an iiNet customer and you need to move house, no worries! Thanks to our dedicated Movers team, it’s now easier, cheaper and more flexible for you to relocate your internet connection to your new address. Wherever you move in Australia, iiNet has a plan for you. There’s no moving fees, no disconnection charges and no connection fees and you can even keep your current phone number and email address! Need help relocating your ‘net? Head here.

Ready to switch to iiNet NBN™?

Want to try Australia’s No.1 Internet Service Provider to see the difference? Try out our new no lock-in contracts with no connection fees – head over to our website and pick out your NBN™ plan and sign up today. If NBN™ isn’t available in your area yet, no worries! You can pre-order up to six months in advance of the estimated NBN-ready date at your address, so you can place your order today and leave the rest to us.

If you still need a hand choosing your iiNet NBN™ plan, just give our friendly Sales Team a call on 13 19 17 and we’ll be happy to help.

Sign up to iiNet NBN™


*Typical Evening Speed indicates download speed measured between 7pm – 11pm. Actual speeds may vary due to access method, network, device and more. FTTN, FTTC & FTTB speeds to be confirmed when active. Actual speeds may vary due to various factors. Learn more about NBN™ speeds. NBN™ Key Facts Sheet. $300 New Development charge applies if your premises is identified by NBN Co as being within the site boundary of a new development.

 **Some of our NBN Phone services will not work on a third party modem and will require you to purchase a modem from us (which is WiFi and VoIP enabled). In these instances the NBN Phone service will not be available if you choose to use a third party modem. You will also need a standard phone handset (approved for use in Australia) to use your included NBN Phone service.

^ Not available for all carriers.

^^Subscriptions required for Netflix and Stan.


  1. Simon says:

    I am so disinclined to switch to the NBN – most of what I hear about it from friends and colleagues who have already switched or read on line is “average” to “very negative”. I’m currently on your ADSL2+ system which works OK (giving approximately 8Mbps download during the evenings) and should be equivalent to NBN (which you say above gives ~12 Mbps evening download speeds. Yet you and other providers are trying to crank us up to the high tier “50” band for an extra $15-20 per month. The NBN seems like a significant downgrade in both service and value.

    • Tal Waterhouse says:

      Hi Simon,

      Thanks for your comment and feedback in relation to NBN services. NBN would certainly help deliver both a faster and more consistent speed on your service and would definitely be the way forward given the eventual need to move over from any conventional phone/DSL system as part of the national rollout. I can definitely understand that moving straight to a higher speed may be a little daunting and would recommend speaking to our team any time on 13 19 17 about any reservations you have as the team would be able to help look into your line, service and account to provide assistance and find a plan that would be perfect for your usage and speed needs.

      – Tal

  2. Anonymous says:

    Been on 50 for years. Never ever had more than 30 . Paying twice the price . Cannot wait for accc. Cannot wait for my huge refund

    • Tal Waterhouse says:

      While any speed issues may come down to a physical limitation due to line distance or other factors, we’d love to help work out any reason for a dip in performance and help find any possible solutions. Feel free to shoot an email to us via with further information and we’ll be happy to help. – Tal

  3. Carlos Cobelas says:

    I keep getting NBN offers but we don’t even have it on our street yet. And I’m not holding my breath for it to happen. Pathetic rollout thanks to government ineptitude.

    • Tal Waterhouse says:

      If you’re receiving offers that might mean that services and availability aren’t far off, Carlos. It’s certainly worth getting a pre-order submitted so that you’re at the front of the line for an installation as soon as the services are available in your area. Give us a call on 13 19 17 any time and we’ll be happy to get you sorted out. – Tal

  4. Dr j r warren says:

    I am an iinet customer with landline phone and broadband and mobile phone, plus alarm system that automatically calls each day. I want then bn, soon to be connected, to provide the same, or slightly better service. You have all my figures. What nbn service do I need for this. How would my alarm system, splitter and modem be affected.

    • Tal Waterhouse says:

      Hi Dr Warren,

      In your case it would be best to look at getting your alarm service switched over to a mobile solution as the landline service would be moved over to a digital ‘VoIP’ line as part of any upgrade. Aside from that, our team on 13 19 17 can help look at your current plan and usage to help determine the best option from the current range for you. Give us a call any time or shoot us an email via if you’d like to get started.

      – Tal

  5. David Hicks says:

    We went on to the NBN following discussion with IINET personnel about the usage we have had in the past and what we probably need in the future. This included our land line.
    Having said that our speed on the internet is not great but it’s OK for our needs and our package includes the land line. We are paying around $50 per month for the internet and land line. The NBN50 sounds pretty good but we don’t use Netflix etc so probably not much point in upgrading. Regards, David.

    • Tal Waterhouse says:

      While a change to 50 may not be on the cards, it may be worth revisiting the plan range in your account options in Toolbox to see what’s presently available and if a minor bump in speed may help with your day to day activities. If you’ve got any questions give us a call any time on 13 19 17 and we’ll be happy to assist you. – Tal

  6. Kenn says:

    The modem is rubbish. Wifi is almost non existent. However the NBN service from iiNet is excellent, recommended. But for the sake of your clients upgrade the modem.

    • Tal Waterhouse says:

      Sounds like you may be having some localised WiFi trouble there, Kenn. Have you checked out the modem’s channel settings to help see if there’s a congestion issue and if it can be improved upon by moving to a different channel to avoid it? We’ve got some more tips and advice over on our other article here: – Tal

  7. John Hollett says:

    Why are you sending this when I have been on NBN since it was available and you upgraded me to NBN 50 plan. The maximum I can get is 37mbps
    and I am about 300 metres from the node at any time not 43.7mbps

    • Tal Waterhouse says:

      Hi John,

      Speeds can have a number of determining factors. When testing, are you making sure to use a local server to test from and that you’ve closed or disconnected any devices and applications that might also be using the connection? Finally, if you’re testing over WiFi we’d suggest testing over Ethernet instead as this removes the possibility of WiFi dropoff and interference as another influence over speeds.

      If you need a hand looking into the speeds you’re getting and how to improve on them, give our support team a call any time on 13 22 58 and we’ll be glad to help out.

      – Tal

  8. Leo says:

    I don’t know what to make of this. It informs about plans but does not provide a cost to any of the plans.
    How is any one going to make a decision to buy a plan?
    I guess the plans are free or secret.

  9. Rod says:

    I have you NBN50 plan and have never ever got any more than 26mbps. You can never provide this speed on the technology at my premises. Why advertise what you cannot supply?

    • Tal Waterhouse says:

      Hi Rod,

      Speeds on your plan would be largely influenced by a number of internal as well as external factors. Have you been in contact with members of our support team on 13 22 58 or notified of any maximum attainable speeds based on your line’s distance from a node if on FTTN?

      If the maximum attainable speed is slower than the plan selected, you may wish to consider changing your plan to a more suitable speed tier from the range we now have on offer via Toolbox online:

      – Tal

  10. Keith Ward says:

    I don’t want NBN Satellite.
    Offer another way, & I may consider NBN Thank You, Keith Ward

  11. Phil Hartwell says:

    I’ve already signed up in August because our fixed wireless service was supposed to be available at the end of August, but the best speed on offer was NBN25. I would love NBN50 as that is the spec for fixed wireless. When can I expect to be connected? Still waiting!

    • Tal Waterhouse says:

      Sounds like the application may still be in progress, Phil. If you need a hand checking out the application to see where it’s up to, feel free to give us a call any time on 13 22 58 or shoot us an email via with some more details. – Tal

  12. Colin Tessmer says:

    OK have been a iinet customer for about 8 years , , A NBN customer with iinet for 2 years 2 months paying $ 90.00 per month . SO please put me back onto your new $ 74.99 P/M plan . with all the goodies that go with it
    thank you Colin Tessmer

  13. Ngọc Chau Ho says:

    Belong internet provider offered me NBN 50 for $65/month . Can you match them with that price? I’m your member for nearly 10 years now and considering joining the Belong if you don’t give me a better deal.

    • Tal Waterhouse says:

      Thank you very much for your ten years of support, Ngoc! While we don’t specifically do price matching due to the nature of all internet plans and services not being equal, we’d love to see what we can do to help find an ideal plan and service for you. Give us a call on 13 19 17 or send an email to us via with more details and we’ll assist as best we can. – Tal

  14. Frank Abbonizio says:

    All the above sounds so great.
    What about your exhisting customers ????
    I am paying $79.99 a month and I simply get the NBN 50 with none of the extras.
    Can anyone maybe put some light on this ?
    I would like to add that I have been an IINet client for over 15 years.

  15. Fred Cugley says:

    I signed up for iiNet satellite, but realised data quota was only 60GB at peak time, which is totally useless in this day of streaming, eg,10 movies a week and nothing left for other internet browsing, email, Facebook etc, cancelled after a few days!
    I’m only 3 Kms from the suburbs in a rural area in the North Eastern area, but no option for decent NBN!
    When is the NBN going to service rural SA properly?

  16. Sven Meyer says:

    I can just say that I had nbn100 with TPG in Byron Bay in 2018 and now, since mid 2019 nbn50 with iinet close to Ballina and in both cases the Internet works great, flawless and with the advertised speed.

    Disclosure: I am a IT professional working in Internet technology space since 25 years, not / never affiliated with TGP or iinet

  17. Wendy says:

    The issue I gave is that we’ve been getting drop outs, streaming is often not satisfactory. I’d love to go back to the ncable we had before, damn the government for this outdated nbn.

  18. Joseph Lia says:

    at the moment I don’t have NBN my speed is download 2.7 mbps upload is 0.7 this is on a good day sometimes its much worse , give me a good reason to sign up with iiNet , when I ring to get some more speed im sent some around the world trying to explain to them , for not much success, sorry westnet you used to be OK once

    • Leo Yarnold says:

      Hi Joseph,

      We can help! We’d love to hear from you about this, as at the very least, we can explain why your connection is behaving as it is. Please feel free to get in touch with us directly, via with your details; we’ll gladly do whatever we can to help!

      – Leo

  19. Anonymous says:

    I’ve been with iiNet for over 10 years. You’ve always been great however for the last 10 months or so, we’ve been getting speeds around 1-2mbps! After numerous calls and “fixing” it up to 6mbps, we’re back to square one. It feels like this is happening so we have to change over. We’ve been on the $59.95 a month which is what we want to pay, running a small business that we have the same plan on and a home office, our home office speed is rubbish. We do t just need thenincreased speed at night, we need it all day!

    • Leo Yarnold says:


      We always do our best to ensure that the connection works as best it can for you, so we’re very keen to step in and find out what exactly is going on here. You’re always welcome to get in touch with us, via – make sure that you mention your post here and have your details included. We can then locate your account and have our team make contact to help you!

      – Leo

  20. Graham Harvey says:

    I chose the NBN50 plan because that speed suited my family/business needs. However NBN cannon deliver that speed. I’ve been downgraded to the 25 plan and on a really good day I might get 14Mbps.
    The NBN can’t deliver

    • Leo Yarnold says:

      Hi Graham,

      There are a variety of reasons why your connection is performing as it should and we’re keen to offer as much help as we can. We’d love to step in and assist – please, feel free to get in touch with us directly, via We can then locate your account, have our team take further troubleshooting steps and if need be, have this faulted with NBN for you.

      – Leo

  21. anonymous says:

    I am very happily on the NBN Wifi with an extra cheap start-up Westnet. That is
    because I am old and I get everything I need

  22. Katharine Pinkerton says:

    I am an iiNet customer and was told some months ago (when the nuisance calls started) that I did not need NBN.So why have you started to tell me that I do need it. I have VDSL which I was told was adequate.
    If NBN is cheaper and quicker then I will go for it. At present my bill is for about $80 per month.

    • Tal Waterhouse says:

      Hi Katharine,

      Whether your service needs upgrading to an NBN service will be circumstantial based on what kind of service or network you and everyone else is on. In your case as a VDSL user there would be no need to change to the NBN as you are using a service and connection on a separate infrastructure. If you’re interested or have any questions, give us a call any time on 13 19 17 and we’ll be happy to help out.

      – Tal

  23. Sandy says:

    I too have been getting these phone calls. I have been a customer for close on 16 years and am now quite confused. yes we have the old Transact line at the rear of our house but not connected to it. I have been using ADSL for internet access, not this fibre line. This is all quite confusing for 68 year old – VDSL (broadband) or NBN?

    • Leo Yarnold says:

      Hi Sandy!

      This is a great question, actually, so thanks for bringing this up!

      If your premises is within the TransACT footprint, there’s a strong chance that you’ll be able to take up our iiNet Ultra Broadband VDSL2 connection, instead of moving to the NBN. Our team can check your address to ensure that this is indeed possible and if its not, we can discuss the alternatives, including NBN, with you.

      Please feel free to get in touch with us directly, via our social media e-mail address: Make sure to include your details and mention your post here, so we can refer to this. We’ll do whatever we can to help!

      – Leo

  24. Ian Simpson says:

    I have switched from an ADSL A/C to and NBN A/C but can’t locate my NBN details online. My login details are the same for both accounts. When I login I only get account details for the ADSL A/C. How do I get to the NBN Account?

    • Tal Waterhouse says:

      Hi Ian, please make sure you’re logging in via the new accounts site located at – If you still can’t log in and find the new account. Best to give us a call on 13 22 58 for assistance in confirming you’re using the correct username and password for the new account as the details may slightly differ until conciliated. – Tal

  25. Les Earl says:

    I was on the NBN 12 plan but was having so much trouble with SBS on demand. Programs were OK but as soon as an AD came on the screen would keep locking up. I was told that it was probably my NBN speed (not by an IInet Tech) and I should upgrade my Plan. I have upgraded to the NBN 50 plan but it has not made any difference.

  26. Jason says:


    I’ve just upgraded from my old ADSL2+ broadband service to NBN50. Performance so far is great and the self-installation process very smooth and easy. Logging into the Toolbox I am surprised to find an “Anytime Quota” figure against the my account. I am on the $74.99 per month pln that comes with “Limitless” data. If it is limitless, why the quota figure – which currently sits at 34594MB after a couple of days usage?

    • Leo Yarnold says:

      Hey Jason!

      Great question!

      This is a hangover from our old plans which counted data as Anytime Quota, or split it into Peak and Off-Peak data, as well as what was seen as being Freezone. You can ignore the labeling!

      – Leo

  27. shaun says:

    Just switched to nbn50 plan, and getting 5MBps down, 12MBbps up at 1030 on Sunday morning, very dissappointed and feel like I have wasted my money upgrading from nbn12

    • Leo Yarnold says:

      Hey Shaun,

      We want your NBN service to be working as well as it can be for you, so we know that we can help! We’d recommend having a quick look at our Help pages first, for help on how to troubleshoot your speed issues:

      Simply choose your connection, then your connection type and then the issue you’re having. Try the steps in the article listed and it’ll go a long way to helping! If it fails, please feel free to make contact with our Live Chat Support team ( or our team via 13 22 58. Our Social Media e-mail address is also available for you as well, via

      – Leo