Connecting to Fibre to the Node


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If you’ve been keeping across the news around Australia’s superfast National Broadband Network (NBN), you’ve probably heard the term “Fibre to the Node” or “FTTN” thrown around a lot.

That’s because FTTN is the technology leading the NBN rollout, with thousands of nodes being installed right around the nation. It’s expected that over 1.6 million homes and businesses will be receiving their NBN connection via FTTN technology by 2018.

With many Aussies connecting via FTTN in the coming years, it could be the technology you’ll receive if the NBN has not yet rolled out in your area. So you might be wondering: what is FTTN? And how will this affect customers?

It’s all about Nodes

The defining factor of FTTN technology is the node. With FTTN, the NBN fibre runs straight to a cabinet, called a node, in your neighbourhood, and then connects the surrounding premises from the node using the existing copper network.

Fibre to the Building or FTTB is a very similar technology which is connected in much the same way, but instead of a node in the street, the fibre-optic connection hub is installed in a central location in a multiple-dwelling unit and then connects to each individual residence using the existing copper network. See our great iiHelp article for more information about FTTN/B connections.

Since the technologies are so similar, getting connected on each involves the same process.

Getting connected to FTTN

Approximately 18 months after FTTN/B is ready to connect in your area, any copper-reliant services you are using, such as ADSL broadband or your home phone, will be switched off. Thankfully switching to the NBN is easy: just contact your usual service provider, like iiNet. By arranging the switch, you can ask to keep your existing phone number too. If you don’t connect in the 18 month allocated time-frame, you will face downtime from your services being switched off and risk losing your existing number for good.

After you contact iiNet, we’ll organise a technician to come out to you and jumper you off the copper network to the FTTN network at the node, where it will then connect to your house. Jumpering simply means completing the electrical circuit to NBN network boundaries. You shouldn’t need to worry too much about this process though; in most scenarios it happens behind the scenes. Though on occasion the technician will require someone over the age of 18 to be home in case the technician needs to connect a new copper line or test connectivity to your premises. Don’t worry, we’ll let you know if you need to be home.

Once the technician has finished, all you need to do is plug in your NBN-ready modem, and you should be ready to start enjoying your superfast NBN connection.

The benefits

The main benefit of rolling out FTTN is that it’s faster to connect than other technology types: which means getting the NBN to you, faster! Since FTTN utilises existing copper lines, less new infrastructure is required, making it quicker to build and quicker to connect. FTTN doesn’t require big boxes to be installed on the inside and outside of your premises either, so all the customer needs is an NBN-modem to get it up and running once it’s connected.

Get the right modem!

If you want to enjoy all the great benefits of a superfast FTTN connection, you need the right modem for the job. An incompatible modem is just going to cause headaches: you won’t receive the maximum potential speeds you could be receiving, or worse, your ports may be locked! Port locking is a NBN network restriction that is placed on the particular FTTB/N service, in order to prevent network instability/interference.

When an NBN connection tries to run through an incompatible modem, the system goes into panic mode, and locks the ports in order to not degrade the network or cause issues for other users on the network. This is because NBN FTTN and FTTB are VDSL2 technologies, and require the modem to specifically support this new technology. Because port locking stops the FTTN/B connection from working on a Network level, the customer will need to call their service provider to unlock it; it won’t automatically unlock by simply upgrading the modem at this stage. However, you will need to upgrade after it’s unlocked to prevent the same issue occurring again.

It’s better to just avoid this altogether by getting an nbnTM whitelisted modem. iiNet has had 2 of their modems whitelisted by nbn (TG-1 and Budii Lite) to be ready for FTTN. When you sign up for your FTTN connected NBN plan, order your modem with us, and avoid any future hassles with incompatibility. Our modems have been specially designed and tested to be easy to set up, deliver fast speeds and play nice with the NBN FTTB/N network. Additionally, by selecting an iiNet modem, you’ll be making it easier to troubleshoot your modem if there ever is an issue.

To see where your exact location stands in the NBN rollout process, check out the NBN Coverage Checker. This will let you pinpoint exactly where sites have been built or are in stages of preparation or construction. Make sure to register your interest on the NBN Wait List and check out iinet’s NBN plans to be ready to roll when the NBN hits your neighbourhood.


  1. Mr T says:

    how much is this all going to cost the consumer you don’t mention any of that in this article, I don’t want to sign up for things when I don’t know how much you’re going to charge me for this “hassle” free service.

  2. H. Gordon Williams says:

    I have been putting off combining my computer internet service with my phones until NBN is available because we were not sure that NBN would be available, and if we would be able to use our existing phones with NBN if it was available. We live in Northampton WA 6535 and are now told that NBN will be available from August this year.
    Will, 1.our existing phones be still useable? 2. our 4 channel wireless modem still be of any value? 3. If we combined our phone and internet service accounts which we have had since Westnet started be affected by the NBN service?
    We currently have a landline, a fax line which is rarely used these days and two mobile phones; one prepaid the other on the landline account all with Telstra.
    Your assistance would be appreciated. Gordon Williams

    • Reece Hatton says:

      Hi Gordon,

      We should be able to port your existing landline number over as a Netphone once you sign up for NBN. In regards to your modem working on NBN, this will depend on which technology is rolled out to your address, and which modem you have. Our sales team should be able to advise you on this.

      There won’t be any negative impact bundling your services now, as we will need to port your landline over to convert it to a netphone service in the future regardless.

      – Reece

  3. Roland says:

    The FTTN is a disaster. The connection is as weak as its weakest link. In the FTTN case it is the Copper network. Turnbull/Abbott have destroyed the NBN. Australia is the butt of jokes amongst developed countries.

  4. David says:

    I have a single unit modem/router (Netgear Gigabit DGND 4000) for our home network. Your article only talks about modems. Maybe it should also mention modem routers ??? I am left wondering if I need to buy a separate router??????

  5. Biff Gaia says:

    We are going to be building our new home very soon. So I ask to have the home made NBN ready or does this happen automatically now? If it is NBN ready will this affect my phone and internet connection now as our area is not NBN ready yet?

  6. Lorraine says:

    I am so glad we have fibre to home, in Ballarat, and not FTTB or FTTN. It is wonderful not relying on old copper connections from the last century. ….thanks to Labour.

  7. geoff says:

    with the added services like Netflix,stan ect.. some times of the day I almost drop down to dial up speeds and I am paying for broardband.when will nbn be available to me in parmelia,perth,6167.if you can give me your educated estimate.

  8. John Didea says:

    To costly

    in EU I can get $10 /month with vidafone or other very CHEAP

    I am looking for cost effective AU to far costly for these days

  9. Darren says:

    Would be nice if you started in our area. The ADSL connection I have runs less than 2mb down. That’s 3rd world speeds. Pretty disappointing that there is no nbn in mitchelton Brisbane

  10. Louis says:

    Had NBN connected now for three weeks. Internet is working fine.But I have no active net phone line.WHATS THE PROBLEM ?

    • Jade Smit says:

      Hey Louis,

      Have you been in touch with support (13 22 58) regarding the netphone issue here?

      Let us know how you go and if you require further assistance.


  11. Antony Carter says:

    so when is protea drive bongaree going to be connected????

  12. Rod davies says:

    How do you find out when my area ( Padbury 6025 ) will be connected
    I can see odd areas covered but cannot discover mine

    • Jade Smit says:

      Hi there Rod,

      If you’re wanting to get an estimated time of arrival for the NBN in your area you can check your address via this website:
      You can also contact our sales team on 13 19 17 who are able to use internal tools and check availability for Fibre services.

      – Jade

  13. Robert says:

    Who maintains the copper on FTTN?

    • Jade Smit says:

      Our Network Wholesaler Robert, let us know if you have any further questions or concerns.

  14. Terry Humble says:

    This is a pathetic attempt by iinet to justify an inferior system to the fttp model that the Labor government started. Why is iinet pushing the inferior conservative model of Abbot and Turnbull ? Rather than standing up for the industries best standard of FTTP
    I am on a pair gain sevice so how am ever I supposed to end up with a decent NBN connection , there is no way Telstra will spend money to recable our area with a new copper pair to each house.
    I was a senior tech officer with Telecom and I know just how far service standards have deteriorated in recent years in the push for profits.
    FTTN will surely be superceded by FTTP in the future so why does your company crawl to the government spreading their propaganda to dupe the public? Instead of standing up for the customers.

  15. eric rawlings says:

    how would I or anybody else knows what is best

  16. David Blackaller says:

    I have been informed nodes have already been installed into Marryville Downs, Lower Chittering Western Australia. Is this true and when will it be available from iinet?
    David Blackaller

  17. Peter Cresswell says:

    When will NBN be rolled out in South Yunderup, WA 6208
    What, if any will be the cost of connecting to NBN and why.

    • Jade Smit says:

      Hey Peter,

      No roll out plan as of yet for South Yunderup, WA 6208. The NBN will be coming to this location. However, the roll out schedule for this area has not (yet) been announced.
      Our plan options for NBN services and activation/connection fees associated with getting the service connected up can be found via our website (

      Hope this response has been helpful. Let us know if you have any other questions or concerns!

      – Jade

  18. Bob says:

    Sick of all this NBM promotion. …. I’m stuck with rubbish quality Internet like most other folks ….. instead of telling us about get it up and going!
    Beginning to doubt I’ll see it in my lifetime ….. govt might decide the money is more importantly needed for a submarine or a politician’s pension

  19. John Carswell says:

    How much slower will the NBN be with 1.5 km of copper from the Node to our house?

  20. Benjamin says:

    But I don’t want a copper road block – I want FTTP! Actually, I don’t know why I’m bothering, inner Brisbane won’t be getting NBN any time soon :/

  21. rich argh says:

    is there an option to put fibre into the house from the node for a fee ?

  22. Brad says:

    isnt it slightly miss leading when you say that FTTN is faster to connect than other technology types? Because you’re still connecting to the archaic copper line. Why doesn’t iinet offer FTTP? Or do you?

  23. Matt says:

    What a mess.
    Whose Idea wad this?

  24. Frank says:

    If the NBN is terminated at the node and then connected to copper, will this not seriously effect the quality to the end point user. In my area and I am sure in many other areas, the copper lines are very old and constantly break down.

  25. Neville Johannessen says:

    Our house is 1150 metres to the node. This appears to be too far and we may not get much speed.
    Do you check the speed we could get at our house before getting a technician to go to the mode and make a new connection. Otherwise we could be stuck with extremely slow internet. We currently get 13 Mbs in and 1 Mbs out with ADSL.
    Do they test our speed before changing us over to FTTN?

  26. John Dunkley says:

    It will still only be as good as the copper in the ground and since the telstra selloff
    about 15 years ago the maintence on the copper has been none existence so I don’t think I’ll bother until its fibre to the premises

  27. Chris says:

    How is FTTN different from ADSL2+ now? ADSL currently also has copper from the node\exchange which slows your connection depending on distance from exchange. It also depend on how many houses are connected to one node. It sounds like this is going to be as slow as ADSL2+.

  28. Colin Winn says:

    Seems to be a long way away then.

  29. John Pitt says:

    For those of us who have recently upgraded their modems to one advertised as “NBN ready”, it would be very handy to include a link to a list of all those which are whitelisted by NBN. (And not just your TG-1 and Budii Lite.)

  30. Tony Jessup says:

    Hi . . .
    You may care to reconsider your use of the term ‘experts’ given the definition of an expert as ‘x = an unknown factor’ plus ‘spert (or spurt, if you prefer) = a drip under pressure’! These days, most people prefer the term ‘specialist’
    Cheers . . .

  31. Lorenz Gude says:

    That clarifies things. I hope I get fibre to the box on my block of units because the copper lines are sometimes intermittent as iinet’s technicians have discovered when my speed drops from 9 to 1 or 2 MBPS. If it fibre to my building I can pay to have a new copper line put into my complex and get the most out of the NBN – otherwise if the fault is in the 1.8 K copper between me and the node it will be frustrating indeed. But now I understand much more clearly what will occur. Good article.

  32. Tim says:

    How is the location of the “node”determined? Is it just an existing cable pit or a new construction?

  33. Allan says:

    Sorry if this is an old question – but will old Telstra RIMS be gone?? ISP’s say the one at then end of my street is the reason I cant even get ADSL 2 or cable! GRRR, 15KM from the Brisbane CBD. I hope so!

    • Reece Hatton says:

      Hi Allan,

      As NBN uses different infrastructure, the RIMs will no longer be a limiting factor in the service you receive as they are only to provide PSTN and ADSL at long distances from the exchange. FTTN will not be making use of these RIMs.

      – Reece

  34. Betty says:

    for me i found the same must be something wrong take a long time to download things.

  35. Kris says:

    Please roll this out of the LANYON in ACT exchange.. slow DSL for all the valley you will make a killing..

  36. Jeremy says:

    I bought a Budii (not the Lite) when iiNet told me it was NBN compatible. Seems I’m stuck with a non-White-listed modem. Any recourse?

  37. Angelight says:

    Too bad this is very outdated technology already surpassed by the the fibre to the premises tech that was being rolled out before, and although may have taken longer to get done would have been cheaper, and future proof. But instead of all the RSP’s putting pressure on the government when we had the chance we now have this decades out of date tech being used, where every other country that uses it is now replacing it, in favour of fibre to the home.

  38. Steve lambert says:

    When is nbn going to be here

  39. Ian says:

    Unfortunately, FTTN is a pup.

    It provides nowhere near any benefit over ADSL2+, and will be plagued by the same issues as ADSL2+ and its copper.

    In the end, we will pay as much for FTTN as we would have paid for FTTP, except we will have something just marginally better speed wise than ADSL2+, but with all the problems.

    Remember, all this because of a political ideology.

    Ahhhhhhh! The Clever Country.

  40. Tony says:

    I have not heard anything about wireless from the node and a modem cost to do this.

  41. George says:

    This is misleading… The copper network that goes from your home to the node in fact slows down the speed. Be more insightful and give the full facts not part of them. People should be educated to see what the government has cheated its constituents.

  42. Dorothy Juergens says:

    When NBN arrives will the charges be more expensive?
    Will I still be able to have a package deal as I have now

    • Jade Smit says:

      Hi Dorothy,

      Our NBN plans are priced decently considering the value included, they can be found via our website if you wanted to take a look (
      As for the plan you have now it’s unlikely you will be able to retain it. We have a dedicated Sales team who can assist with finding the right plan for you suited to your needs and within your price range, if you were wanting to have a discussion with a representative regarding this they can be contacted on 13 19 17.

      Thanks for your time, let us know if we can provide any further assistance!

      – Jade

  43. Ross says:

    Id be happy to pay to get NBN installed asap, and of course sign up with iinet :)

  44. Duddy says:

    The copper wire in our street is substandard at present. Each time it rains we have issues. Some of the inspection boxes fill with water and plastic shoppers ( to keep connections dry) have been used but relstra techs in the past!!! Surely we will have the same problems if the wires remain?

  45. Ian C. Purdie says:

    NBN is slated to come to my street in the second Quarter this year. That is weeks away.

    “After you contact iiNet, we’ll organise a technician to come out to you and jumper you off the copper network to the FTTN network at the node, where it will then connect to your house…”

    At what financial cost to long time Iinet customers?

    “If you want to enjoy all the great benefits of a superfast FTTN connection, you need the right modem for the job…”

    Is my existing Bob2 adequate for the job?

    Questions – always questions

    • Reece Hatton says:

      Hi Ian,

      If you sign up to NBN with a 24 month contract, we will both waive any setup fees and provide a FTTN-capable TG-1 modem. Standard setup fees without a contract are $79.95 upfront, and will unfortunately require a new modem as BoB2 does not support FTTN.

      Please see further details for plans at or contact our sales team at 13 19 17 and they will be happy to discuss this further.

      – Reece

  46. peret.w.cherry says:

    will my bob2 be compatible with the nbn

    • Jade Smit says:

      Hi Peret,

      The BoB2 modem is compatible with FTTP connections, however, it is not compatible with FTTN or FTTB.
      Any other questions or concerns let us know.

      – Jade

  47. I have already spoken with a lovely lady from iinet but am not sure if I have to do anything else, I am 82 years young and I am trying to keep up. Natalie

  48. anne landers says:

    When are the “black spots” in the poorer areas of Ulverstone (or anywhere) going to be covered. My daughter has been without ANY internet access for 3 years. What are her chances of employment in this technological world???

  49. Adam Pemberton says:

    They are drilling in my street right now. I want to get fibre to my house but NBN says I can’t discuss fibre to my house until the drilling/trenching is complete and NBN is available.
    Seems like my best chance is while the drill rigs are around.
    Also they are literally putting in conduit across the street and could be running it straight past my place.
    So questions are:
    1. Is NBN correct … I have to wait until all the drilling/trenching is complete?
    2. How do I find out where the nearest node will be, how long the fibre run will be, how many homes will be coming off the node etc?
    3. I imagine the most economical means of getting connected to fibre is to try and get as many fellow residences of the street to apply as well. Is this true?

  50. Jason RObards says:

    Can you ask to have FTTP put to your home at your expense instead of FTTN???

  51. Vivienne says:

    I think I have FTTN. I am in Toowoomba. My NBN wireless connectivity is nowhere near as strong as my ADSL was. I can’t get wireless at one end of my house as I used to do. Is there anything that can be done to fix this?
    Thank you for these helpful explanations.

    • Reece Hatton says:

      Hi Vivienne,

      Concerning to hear you are wireless issues since changing. The technology you are using to connect to our network should have no bearing on the performance of your wireless network. Have you made any changes to the location of your wireless router, or replaced it with a different model?

      Feel free to take a look at our wireless troubleshooting guide at or have a chat with our support team at 13 22 58 in order to try and improve your wireless performance.

      – Reece

  52. Aaron says:

    If and ever we get nbn..I will hooked in via copper that was laid in 1973..probably older than the person reading this.
    My tax dollars wasted again.
    I’ve been with iinet almost from the start…dail up…
    I expected more…
    Michaels departure spelt the end of iinet greatness to mediocrity.
    At least have 4g mobile .

  53. Anonymous says:

    Fibre to the house would have been much more preferred. Instead of using copper to the node and then fibre.

    Typical of the Australian government! Over promise and under deliver!!!.

  54. Greg Mason says:

    Great that we get NBN faster but not great that we get an inferior NBN network with copper wires involved.

  55. Warren says:

    I have a Bob Lite modem.When I purchased this modem I was told that it will be NBN compatible.

    Is this still the case?

    • Jade Smit says:

      Depending on the type of Fibre service available Warren, if you are unsure you can always get in touch with support on 13 22 58 – Jade

  56. Alan says:

    So what happens to the areas that were ripped off with pair gain lines and at the moment can’t get adsl or broad band namely spring hill circle Currans hill. What about us.

  57. John Wilson says:

    I have a question. I have multiple phone connections: to a hands-free phone base station with digital voice recording, other phone lines and fax, and to the computer modem/WiFi base station. Do these connections need to be modified or replaced as well as installing the NBN modem?

    • Reece Hatton says:

      Hi John,

      Due to the different technology employed with FTTN, all voice services are provided through the Internet via VoIP. When your service is ready to go active, your existing PSTN service will be unjumpered and cease to work. Voice services will then be provided through your modem, which will be connected to a phone socket that is now providing your FTTN service. A replacement option depending on your set up may be to connect your extra phone and faxes to a VoIP adaptor in order to closely emulate your current set up.

      Hope this helps!

      – Reece

  58. Peter Liddle says:

    So often in the past I have had to call in Telstra as their copper line had oxidized and caused both loss of speed and static on the phone lines. What’s to stop the same issue when it is used for the NBN. My ADSL2 line I have barely gets up to @ 4.2Mb/second on a good day anyway and my upload speed is .8/Mb/Sec upload.

  59. Rick Adams says:

    We live in Cranebrook NSW and our exchange is only ADSL which is slow. When we connect to NBN will we have a choice of speeds or are we limited by our supplier (Iinet)or the exchange.
    Thanks Rick

    • Reece Hatton says:

      Hi Rick,

      As NBN services are less dependent on distance from the exchange and the nodes on FTTN are much closer than the extremities of some exchange distances, you should receive higher speeds than ADSL. We currently offer speeds ranging from 12mbps to 100mbps with our FTTN services.

      – Reece

  60. Donald Agar says:

    Is multi-mode fibre or single mode fibre being connected between an exchange and each node? Is there multiplexing of wavelengths at each node or simply at the exchange?

  61. Greg says:

    Is my BobLite modem compatible with the NBN? I’ve heard and read mixed reviews.

    • Jade Smit says:

      Depends on what kind of NBN/Fibre service, Greg. You can contact our team on 13 22 58 to double check this one! – Jade

  62. Tony Stubicar says:

    I have a few questions relating to the FTTN.
    1. What speeds can we expect to get ?
    2. What disadvantages are there dependent on what part of the street you live on ie. start, middle, end of the street.
    3. What am i losing ( speed ) by not getting fiber optic straight to the household?

    • Reece Hatton says:

      Hi Tony,

      We offer FTTN at speeds up to 100mbps, although this is subject to type/source of content being downloaded, hardware and software configuration, the number of users simultaneously using the network and performance of interconnecting infrastructure not operated by iiNet. FTTN is dependent on distance from the node, which may vary depending on where on the street it is located.

      We currently offer both FTTH and FTTN services at 100mbps maximum speeds.

      – Reece

  63. Ross says:

    How can I find out if my building has a connection hub? Im getting conflicting messages from my building manager and providers

    • Jade Smit says:

      Hey Ross, you can run checks on your address for service eligibility and to get an ETA for NBN services here: or alternatively, contact our Sales department who can be of assistance (13 19 17) Let us know how you go with everything and if you need any other assistance – Jade

  64. Ian Spencer says:

    Interesting, but I just want to know when FTTN will arrive in San Domino Ave Point Cook! We can’t even get ADSL pair gain).

  65. Greg Sargent says:

    Hi all. I have already been in contact with iiNet re: connecting to NBN and also advising of total loss of services to premises owned by my friends, will this also happen to me, ( have been advised by different phone company techs/sales that the old copper lines cannot handle the new technology. my first contact was made back in Dec 2015 and I have had no reply to any of my please helps…….awaiting response….

    • Reece Hatton says:

      Hi Greg,

      Would definitely not expect a total loss of services when switching, and would only expect an improvement. In regards to the current infrastructure not supporting the new technology, our wholesalers will complete any remediation work required to ensure any existing infrastructure is able to be connected to the NBN as expected.

      – Reece

  66. Bob Johnson says:

    I was dismayed when the Gov decided to have fiber to the node system as i was hoping to get rid of the copper section of our line.
    Over the last few years I have lost a computer and five phones to lightning in our location.
    I have a ups on my computer now but that does not protect my phone the last of which was lost
    about a month ago,I cant switch to wireless because there is no signal at my house even if iinet says there is.

  67. Connor W says:

    Hi, I am wondering as to why I can not get iiNet Cable at my home in Mullaloo, yet I can get Telstra Cable? Can this please be explained to me as I would rather stay with iiNet.

    Thank you

    • Jade Smit says:

      Hi Connor,

      HFC (Hybrid Fibre Coaxial or Cable) services through us can only be provided to Geelong, Mildura, and Ballarat at this stage.
      This is due to having the necessary infrastructure to be able to provide this service. So dependent on your location the eligibility of broadband services differentiates.
      If you would like to get a better idea of the services we can offer you in your area or if there’s anything we can do to assist with your current service please give our friendly Sales department a call on 13 19 17.

      Hope this info has been helpful, let us know if there’s anything else we can assist with.

      – Jade

  68. Horacio Rodrigues says:

    When is my suburb scheduled to receive NBN internet? I live in Figtree, NSW. My street address is Moab Place.

    • Jade Smit says:

      Hey Horacio,

      According to the results on the address you provided, it looks like preparation has been commenced, building should be commencing on 09 May 2016. Unable to provide a date that you would be ready for service though at this stage. You can register to be notified when NBN services do become available to you here (

      Let us know how you go and if you have any other questions.

      – Jade

  69. Norm says:

    I found your article on FTTN a touch confessing.It may be best to inform customers that they DON’T need to switch to FTTN Until the NBN is rolled out in their area.because there are NO nodes in place till it is rolled out in their reads as if you don’t switch right away you’ll loss you net phone # & experience delays to your service if you don’t switch BEFORE the nodes are installed.E.G. you can’t switch till the NBN arrives in your area & that could be years away yet.

  70. Allan says:

    Is iinet proposing to match Optus (owns iinet since August 2015 I am told ) plans when NBN comes to my town ? For the same price of $79.99 Optus is offering unlimited not 1,000 Gb. If not I will not stay with iinet if Optus plans do not change.

    • Jade Smit says:

      Hey Allan,

      ‘Unlimited’ is often limited. After reaching a certain amount of quota your internet speeds will slow down as a result with an alternative ISP. We are just upfront with the amount of allocated data allowance you’ll be receiving. So on the $79.99 plan you receive 1000GB, or a terabyte worth of quota, if you somehow manage to exceed that allocated data allowance we don’t charge you anything extra, much like other ISP’s, we just shape the service. In saying this as well 1000GB of data is a lot to go through, putting it into perspective its around 10 hours of Netflix everyday for a month.

      Hope this answers your question Allan, any other concerns or queries feel free to let us know.
      Our Sales department are also good to get in touch with for queries relative to plans and pricing (13 19 17)

      – Jade

  71. Colin Osborne says:

    I am using FTTN in Bundaberg Qld and getting 50/20 reliable connection I am about 800 metera from the node The biggest problem with FTTN is the quality of the old Telstra phone cable. I am very happy with my service after the old phone lines were repaired or replaced.

  72. Graham gunner says:

    NBN is a joke , the speed is unbelievably slow from 6 pm to around midnight every day and for most of the days on weekends

    Clearly the system is incapable of meeting demand

    I regret every single day signing up and I am angry that the government is essentially forcing us to accept a product which is so substandard

  73. John Tully says:

    Can I please get some clarification regarding VDSL2-ready modems? You state clearly that if the modem does not support VDSL2-type connections, it won’t work with your nbn™ FTTN or FTTB service.

    I own a D-Link DSL-2890AL wireless modem router which is claimed to be NBN ready. D-Link confirm that the device does not support VDSL but are adamant that it will connect straight to the NBN cable without a VDSL Modem. Who is correct?


  74. Steve says:

    As an ex Telecom Tech I know how much some of the copper network will slow the FTTN network down, I am starting to bred carrier pidgins for sale to those unfortunates.

  75. Josh Leeman says:

    This is great information. It’s a shame that your sales people don’t pass it on over the phone when calling to sell an NBN service.
    I’ve been an iinet customer for 13 years now. Two weeks ago I received a call from an iinet salesman, offering to upgrade my ADSL service to NBN. During the call we discussed modems, and he told me that my modem was fine, and that I didn’t need a new one.
    Today – the Friday before Christmas – my service was switched over to NBN, and lo and behold, I have no internet. My modem won’t connect. I called support and was bluntly told that my modem isn’t compatible and that there’s no help available. Now of course, with Christmas next Monday there’s no way I’m going to get a new modem, so my family is going to be without internet for the entire Christmas holiday.
    I’ve been a loyal customer for a long time, but I’m feeling pretty duped right now. Not great service! The salesman should have been more upfront about the technical complications with modems – there was no talk of lockout when he was signing me up. Merry Christmas indeed!

    Maybe Santa Will send me a free modem express delivery…

  76. Robert Smith says:

    soo your wonderful connection has left my voip phone inoperable and your modem takes 24 hours to restart after a power outage.. Congratulations on a 1800’s technology.

    • Brianna Burgess says:

      Something doesn’t sound quite right there, Robert. Modems shouldn’t take any longer to restart after a power outage than a regular reboot – This could indicate an issue with the modem itself. Our Support (13 22 58) team will be able to assist with getting to the bottom of this and the VoIP troubles you’re experiencing. Let us know how you get on!

      – Brianna

  77. Cherie says:

    I really wish your sales staff would stop constantly calling me about NBN pre-order. I have pointed out there is no benefit for me to do so and the eventual repeated ‘puffery’ is I need to do so – so I wont be without a service. I know there is an 18 month transition period.

    FTTP is weakest of the NBN infrastructure and I know this is not iinet’s decision. It will be installed in my area in July.

    I know I will have to eventually use this service, but the benefit for me waiting is I get to see consumer commentary on the NBN internet service in my area – as I also know that some things that providers (like iinet) do matter to the speed and quality of the service. So I may as well wait and see what provider and package is best for me and my family.

    I understand the desire to keep your customers but I do not like your sales tactics of continually exaggerating the situation. Not one of iinet’s callers talked about the 18 month period, but of delays and me not having a service if I don’t pre-order – that’s not really good faith.

    • Leo Yarnold says:

      Hi Cherie,

      We’re more than happy to arrange for you to be taken off the relevant contact list for pre-ordering. Would you mind e-mailing us directly with your details to: ? We’ll then pass this on, asking you to no longer be called.

      – Leo