Customer Satisfaction Survey

Every six months or so, we send our customers a Customer Satisfaction Survey.

The survey asks customers to rate their satisfaction with a number of areas of their service such as price, plan options and overall value.

Earlier in June, we sent out surveys to a random pool of 10,000 customers with the chance to win a $1000 voucher from JB HiFi.

The survey closed on June 18 2013 and we are pleased to announce the following winners:

  • J Davies
  • A Hicks
  • A Foley

Thank you to everyone who participated in the survey. We appreciate your feedback!



  1. Doreen Low says:

    I don’t think you should ask for peoples credit card details for retrieving p/words.
    Nil numbers of C.C’s should be used.
    Plus, most people have got multiple cards-how
    the devil do they know/remember which one they’ve given to IInet so long ago.
    It’s ridiculous.

    • Tal Waterhouse says:

      Hi Doreen,

      Thanks for your feedback. The CC details are only used by an automated system to verify against the secure details stored.

      Completing the form doesn’t require the details however we do provide it as an option in case a customer would need to use those details to meet the criteria.

      We’re always happy to take on any feedback you have and would welcome any lodged through our customer service site –


  2. Alan Edgar says:

    Why is it that iinet Home3 customers are getting ripped off?? We are paying $10 a month extra for 40gb a month less peak download quota. iinet to want to keep this profiteering arrangement and refuse to rectify the anomoly.

    • Tal Waterhouse says:

      Hello Alan,

      We always announce any new plans and provide any updates through our newsletter sent via email.

      It sounds like you’re presently on one of our grandfathered plans that was not upgraded to a more recent plan due to there being a possible detriment to your service. We wouldn’t want to charge you more for less however there may be some required agreements before we can make any change to your plan.

      It may be best to give our billing team a call on 13 22 58 and we’ll happily assist in discussing the plan you have and if any new plans are more suitable to you.