You don’t have to call us when you can do it online in MyAccount

You don’t have to wait on the phone when you need to make a quick change to your account – thanks to Westnet MyAccount, managing your account online is easy! If you’re not familiar with MyAccount, here’s a handy guide on how you can quickly do the following tasks without having to call us up:

  • Logging in to MyAccount
  • Updating your credit card or bank details
  • Requesting an invoice extension
  • Updating your contact details
  • Changing your broadband plan

Logging in to Westnet MyAccount

You can log in to MyAccount through our website, or you might want to add to the bookmarks in your web browser so you can visit MyAccount in just a click or two.

When logging in to MyAccount, it’s important to use the username and password for a broadband service on your Westnet account. If you’re a Mobile-only customer, you’ll have a single Westnet email address to use for MyAccount access. If you log in with the username and password for an extra mailbox that isn’t a broadband service, you won’t see a lot of features – it was designed this way so you can safely create mailboxes for children or housemates without giving them the ability to change your account.

You can find your broadband username on your monthly Westnet invoice. If can’t remember your password, you can use our password recovery tool and then write it down for safekeeping.

Updating your credit card or bank details

Updating your payment details can be a pain when your credit card has expired or you’ve changed banks. Thankfully, you can update your payment details in just a few minutes by using MyAccount.

  • Log in
  • Select Bills & Payments
  • Select Update payment details
  • Select either Credit Card or Direct Debit
  • Enter your new details and hit Save.

Need more detail? Check out Updating your payment details in MyAccount on MyHelp.

Requesting an invoice extension

It can happen to anyone – maybe a surprise bill left you skint until next pay week, or perhaps you’re just worried a BPAY payment won’t clear before the due date. If you ever need a quick extension on your monthly Westnet invoice, don’t stress – you can request a 7-day extension in MyAccount.

  • Log in
  • Select Bills & Payments
  • Hit Request Extension next to the outstanding invoice
  • Hit Confirm.

Need more details? Check out Paying or extending and invoice in MyAccount on MyHelp.

Updating your contact details

Whether your mobile number has changed or you’d like your monthly Westnet invoices to be sent to a different email address, you can quickly edit an existing contact listed on your account in MyAccount.

  • Log in
  • Select My Account
  • Select Update contact details
  • Hit Edit next to the contact you’d like to update
  • Change the contact details as required
  • Hit Update.

Need more detail? Check out Updating your contact details in MyAccount on MyHelp.

Changing your broadband plan

A lot of broadband providers will lock you into a specific broadband plan for full length of your contract, with hefty fees if you ever want to switch. Not us! You can change your plan any time you like. It’s easy to view available plans for your Westnet products in MyAccount and make the switch online.

  • Log in
  • Select My Products
  • Select the type of product you’d like to change – Broadband, Phone or Mobile
  • If you have more than one service, make sure the correct username is selected from the Product drop-down menu
  • Select Change plan
  • Select your plan from the list of available options
  • Hit Switch to this plan
  • Check out the summary of the changes and hit Confirm if you’re happy to go ahead.

Need more detail? Check out Changing your broadband plan in MyAccount on MyHelp.

For even more guides on stuff you can do in MyAccount such as retrieving your invoice records and monitoring your usage, check out Accounts on MyHelp.


  1. MARJORIE WOOD says:


    • Leo Yarnold says:

      Hi Marjorie,

      You’re able to find your invoices in Toolbox (for iiNet customers) or MyAccount (for Westnet customers). Once there, you can go to “Bills & Payments” and your invoices will appear there.

      – Leo