Finn takes to the skies in our current campaign!
Is it a bird? A plane?
No, it’s Finn in a Jetpack!
We’ve taken to the sky in our new campaign and Finn and his trusty jetpack are spreading the news about our great-value Superfast NBN 50 bundle that includes Fetch entertainment.
Our new ad has landed and you may have seen it popping up on your TV screen at home. If you’re yet to see it, you can check it out here:
To give you a little insight into the making of the TVC, here are some behind the scenes shots.
We even joined forces with our friends over at Hawthorn Football Club for an adventure in the skies and it’s just plain awesome if we don’t say so ourselves:
9 comments
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Hi John!
We’re very sorry to hear this, as do believe that our team can help with nearly any situation. We’d love to have a chat to you about this, so please feel free to get in touch, with your details, to iiOnline@iinet.net.au and mention your post here. We can then look at what the issue is and help with an outcome.
– Leo
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If you can guarantee NBN50 at my address I would be interested in upgrading please.
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Hi David,
We can always take a look to see why you aren’t able to achieve faster speeds and if need be, we can lodge a fault on the connection with NBN, so the service can be examined. Please feel free to get in touch with us directly, with your details and mentioning your post here, to: iiOnline@iinet.net.au. We can then locate your account, see what is capable of achieving and if any issues are found, we can have NBN attend to them.
– Leo
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Is Optus Sport App available on your Fetch TV package?
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Hi Michael,
Optus Sport is an Optus only product, so we sadly don’t have access to this.
– Leo
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I have been with iinet for nearly 10 years and at they were great untill the merger took place about 2 years ago and ive noticed that the customer services went drastically down hill and the care factor went from awesome to we are so sorry to hear that or we will try our best to sort this out or i am very sorry but there is nothing we can do about it. I am just waiting for a new service provider that adopts the old iinet strategy and starts caring about there customers because without us iinet you have nothing.
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Hi Darren,
Thanks for taking a few moments to post and we’re sorry to hear that you opinion of us has changed. We honestly believe strongly in our staff and our customer service; whilst our ownership may have changed, our commitment to customer service certainly hasn’t. If you have had a bad experience or if things haven’t gone to plan, we are always able to help and you’re more than welcome to reach out to us via iiOnline@iinet.net.au with your details, so we can lend a hand.
Alternatively, all customers have access to our Complaint Handling Policy, found here:
https://iihelp.iinet.net.au/Complaint_Handling_Policy
You can use this whenever you need to and it includes the ability to escalate right up to our Customer Relations team, should you so choose to do so.
– Leo
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In your add the 737-800 seems to be at cruising altitude yet the co-pilot is flying manually – is he crazy?
The letter you sent me clearly states that if I sign up for 24 months I’ll get my fetch set top box included.
You have not provided the fetch set top box repeatedly I have called customer care.
Customer Care does not care and will not provide the service I have paid for
You have lied and sold me a lie, your customer service is disgusting