Gaming gets better with nbn™


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Do you love to game? If you’re an avid gamer, then you’re likely to have a few favourite games that are based online. Since the rise of the Internet, game developers have seen many benefits to taking their games online. As fun as the classics on the Nintendo 64 and PlayStation were, they weren’t able to have masses of players playing the same game at once and the games weren’t able to be updated or improved after they’d been produced.

People who play games online know just how vital a fast and reliable internet connection is to the experience. Nothing is worse than missing out on all the action due to lag, while your international team mates are off completing quests and claiming the spoils.

Thankfully, the superfast nbn™ is on its way, rolling out across Australia. This fast and reliable technology is set to improve the world of gaming for players around Australia. Here are some of the ways the nbn™ will make gaming better.

Socialised Gamers

For those not in the know about gaming culture, this may sound like a bit of an oxymoron, but for many players, gaming is a very social experience. People are making friends, even building romantic relationships, with players in other countries through online games.

The nbn™’s fast and reliable connection means less graphic lag and drop out in online games, which produces a better experience for the players. A weak internet connection with graphic lag leads to delays in the game, meaning your team mates from other countries may finish fighting a boss before you can even take a swing. With a strong connection like that of the nbn™, you’ll be more likely to see on screen the same as your international counterparts – leading to a better social experience for players.

Virtual Reality

Virtual Reality, or VR, seems to be the future of gaming. The idea of a headset that could transport you to another world was the subject of many science fiction films, but the existing technology was just not advanced enough to take the idea from fiction to reality. Thanks to the advancements in technology over the last couple of years, VR headsets are finally being produced and hitting the market, being touted as the new way to game.

Some devices act as a VR viewer powered by a smartphone, such as the Google Cardboard and Samsung Gear VR. However, more advanced devices like the HTC Vive require high-end gaming PCs to run at their best. There are hopes that VR devices will enhance the experience of massively multiplayer online games (MMOs) like World of Warcraft and Guild Wars 2. In order to play these sorts of games using VR, you’ll not only need a fast PC, but fast internet too. Your broadband connection may end up playing a massive part in your experience of online VR games, so you’ll want a super fast connection like the nbn™ to get the best out of it.

Faster Downloads and Updates

To continue making their games bigger and better, online games often require regular updates. Anyone who has sat through one of these updates knows how frustrating it can get when you have a free window of time to play your game, only to spend an hour waiting for it to update. Fast broadband like that on the nbn™ will cut down the update times so you can get into your game quicker.

With gaming moving increasingly into the online space, some games can only be bought over the ‘net. This means you have to download the whole game to your PC or console. As games become more advanced, these download sizes get bigger, which means you could be waiting hours, even days, before you can play your game if you don’t have a fast connection speed. The nbn™ will help you download games much more swiftly so you can get your game on quicker than ever.

To see where your exact location stands in the nbn™ rollout progress, check out the nbn™ Coverage Checker. This will let you pinpoint exactly where sites have been built or are in stages of preparation or construction. Make sure to register your interest on the nbn™ Wait List and check out iiNet’s nbn™ plans so you’ll be ready to roll when the nbn™ hits your neighbourhood.


  1. Mike says:

    When will Bentleigh East be getting NBN?

    • Leo Yarnold says:

      Hi Mike,

      According to NBN, there are no plans to roll out the network in your area for at least another three years.

      – Leo.

  2. Darrin Reynolds says:

    I would like to play games online, however iiNet’s service is slow in the NBN especially at night…I am suppost to have upto 20MBps, yet I am lucky to get 0.2Mbps after 4pm.

    I sent in requests for help to iinet yet they simply dont respond.

    Very disappointed with the iinet NBN package to date

    • Jade Smit says:

      Hey Darrin,

      Sorry to hear you’ve been experiencing slower connection speeds in the evening. Have you tried any troubleshooting steps specific to your service type as yet? ( Our Support team can be contacted on 13 22 58 for further assistance and investigation if required. Please let us know how you go.

      – Jade

  3. Caylem says:

    Trust me, NBN makes gaming unbearable. We pay for 25mbps down and get 0.01mbps to 5mbps. I play CS:GO on 60 ping, but hey, look at that, 999 ping, where did you come from? Biggest lie I have seen in a while.

    • Jade Smit says:

      Hi Caylem,

      Can appreciate any frustration caused due to slower connection speeds advised. Have you tried following any troubleshooting steps specific to your service type as yet? ( If you need a hand with any of this, our Support team is available anytime on 13 22 58 for further investigation and fault lodgement if required. Please let us know how you go.

      – Jade

  4. Darrin Reynolds says:

    Hi Jade

    Its funny…
    [1] for a company that is supposed to have award winning service…when a customer sends in a request for help (twice now – 291166714 & 291435011), iinet is not willing to contact the customer.
    [2] for a company that is supposed to have award winning service…it expects the customer to do all sorts of technical self testing….
    mmm Optus and even (dare I say it) Telstra are looking better every day.

    • Jade Smit says:

      Thank you for providing the reference numbers, Darrin. Sincere apologies for the delays experienced, we have since arranged contact from a Senior Customer Service Representative to further assist. Please let us know how it goes.

      – Jade

  5. Steven says:

    Ever since i have had nbn its been slow as, Like Darren it is pathetically slow particularly during peak times. You can’t game you can’t browse the web properly, can’t stream tv, let alone just music.
    I have done the tests which indicate there is a problem which is obviously congestion. But i still have the same issue, 6 months now… i am patient but this is getting beyond a joke.

  6. Darrin Reynolds says:

    Hi Jade

    Just to let you know how it went.

    It didn’t.

    I am still waiting for iinet’s award winning customer service team to do some customer service. (Glad I didnt hold my breath waiting).

    In the meantime…I am paying for a 25mbps service, and right now I am getting 0.80mpbs according to

    I dont think I can recommend using iinet for gaming (or even internet browsing for that matter)

    • Jade Smit says:

      Hi Darrin,

      The assigned Senior Representative tried to get in touch via call yesterday, but wasn’t able to. Contact will be re-attempted at some stage today.


      – Jade

  7. Darrin Reynolds says:

    Hi Jade

    iinet called me – left a message, I tried to call back…gave up waiting on hold, booked a call back, waited 20 mins, got the call, then waited for a couple minutes to actually speak to someone, who put me on hold.

    Apparently rather than iinet providing any type of support, I need to perform testing over a couple of days to prove that everything is ok up until 4pm til midnight.

    Sorry – but there is definitely a lack of customer support in this process…this is more of customers having to do their own self service… I have to say that after all of this … I really cannot recommend iinet to anyone.

    Wow – 0.02 Mbps now for download.

    • Jade Smit says:

      Thanks for the update, Darrin.

      There are a series of speed troubleshooting steps required by NBN prior to lodgement of a speed fault, which can be found here: We understand that these steps can be tedious, however, we do need to adhere to NBN’s required process in order to get this done. If you get stuck, please call our friendly Support Team on 13 22 58 and we’ll be happy to help.

      – Jade

  8. Bob Weis says:

    I am in Balnarring, 3926 and have been advised I can get the new satellite service but iiNet is not one of the listed ISP’s. I would like to stay with iiNet – will you be a provider there and when?

    • Leo Yarnold says:

      Hi Bob,

      We do have NBN Sky Muster plans on the way but no ETA yet; we’re hoping for the next couple of months.

      – Leo.

    • Leo Yarnold says:

      Hi Bob,

      We’re now taking orders for NBN Sky Muster services as we’ve just launched our plans. If you could send me an e-mail with your details (to, we’ll arrange for a staff member to give you a call.

      – Leo.

  9. Glenda Pearson says:

    What happened to the NBN SkyMuster option? I have SkyMuster satellite at our new address with another satellite company, but I would prefer to stay with IINET – seeing as OffNet is not available at our new address.

  10. Damien Hick says:

    Don’t know about your NBN mate but since going from ADSL to NBN it has been crap…More than one device connected and it struggles and games lag/jump…even thought netspeed says it is 25 MBps…My ADSL was heaps better

  11. Adam says:

    I too struggle with my speeds. They are not consistant and after lengthly processes and tests have found that my brother on DSL in the hills gets the same speeds as i do….how does that happen. I also would like to mention that even with the service and persistance of your help line provides (once on the phone with me for 3 hrs trying to fix it). I would like to know why you cant monitor the speeds over a 48 hour period for your clients in order to get a proper reading of speed… i know there are trouble shooting advice however we pay a decent penny for a service and end up having to do all the work.

  12. Alex says:

    NBN arrived to our street and I switched about a month ago. I would strongly advise against it. The internet speeds are now under 1 mb per second during the whole weekends and every evening. In the evenings the speed is 0.33mbps. It is appalling. Apparently there are some issues with nbn in our area but it has now been for over a month. I am switcing back to adsl this week.

  13. Alex says:

    I would not recommend NBN either. The speeds are appalling. I switched over about a month ago, i get speeds under 1mbps now all through the weekend and every evening. Most of the time the speed during those times is around 0.33 mbps. I spoke with iinet couple of times with regards to this and have also sent them emails with attached speed test results. No improvement at all. I am switching back to adsl this week.

  14. erik says:

    I got 25mbit, downloading at about 23mbit.

    But when the mrs is watching netflix it drains all my bandwidth for some reason…

    Cant play games online due to massive lag :(

  15. Mark says:

    My NBN hasn’t lived up to its speed claims and hasn’t worked for two days this week. Support have been pleasant and tried to help but the problem isn’t at my end which means you are at the mercy of the network. I don’t have any confidence it’ll be available when I need it and it’s not unreasonable to expect when you pay for a 24×7 plan it’s available. Right now am regretting switching from ADSL2.

  16. Gary says:

    The Nbn I’ve had for about 3 months apart from not having enough Bandwidth so you can’t have someone on Netflix and Gaming at the same time!!! The weather messes with it and the extremely hot days turn my Satelite on the roof into a frying pan!!! everything is working well!!!

    • Brianna Burgess says:

      Hi Gary,

      We’d encourage reaching out to our Support (13 22 58) team so we can investigate the speed concerns with your Satellite service. Unfortunately being Satellite the weather will come into play however we should be able to address any concerns surrounding the speeds attainable.

      – Brianna

  17. Ben says:

    The headline “Gaming gets better with nbn” is wrong. I had a Naked DSL connection for 10+ years with iiNet. The ping I would get was stable. Now that I’m on the NBN with iiNet the ping I get is worse and unstable.

    To say that “Gaming gets better with nbn” is completely wrong and makes me wonder what the ACCC would think of that comment. I would happily go back to my old Naked DSL connection, despite the very slow speed.

    • Leo Yarnold says:

      Hey Ben,

      We can help with this! It sounds like you possibly have a line issue here and we’d love to offer assistance. Please get in touch with us via with your details and we can arrange help to sort this out for you.

      – Leo