Another good use for Australian Seniors Cards
Westnet is pleased to announce our new, exclusive Seniors Card plan! We’ve bundled NBN™ internet and phone together at an affordable price so you can stay connected without busting your budget. If you have an Australian Seniors Card (or you know someone who does) read on!
With the national rollout of NBN™ changing the way Australians connect to phone and broadband services, our new bundle is designed to give seniors an easy and cost effective way to get online. Once you’re connected, you’ll be able to go about your business in confidence thanks to the peace of mind that comes with Westnet’s reliable services and awarding-winning, 24/7 customer support.
For just $39.99 a month on a 24-month plan, you’ll get:
- 50GB of NBN™ data each month
- An NBN™-ready phone service (you can even keep your existing phone number)
- All your local & standard national calls included
- An easy-setup WiFi modem
- Up to 20 Westnet email addresses with complimentary spam and virus protection
Learn more or get started now!
The perfect way to stay in touch with your loved ones
Not only does the phone service include all your local & standard national calls; you’ll also have access to our affordable pay-as-you-go rates including International call rates starting as low as 5c per minute.
How to get signed up
Getting our new bundle is easy. Just follow these three easy steps:
- Visit our NBN™ for seniors page and check your address to confirm if NBN™ is available. Note: If NBN™ isn’t currently available at your address, never fear! We’ll be able to help you pre-order so you can get connected as soon as possible.
- Fill out the application form as shown on the screen. You’ll need to confirm your contact information as well as your payment details (bank account or credit card).
- You’ll also need to have your Australian Senior’s Card handy so that you can enter your unique card number when prompted.
And that’s all there is to it! If your home has never been connected to the NBN™ before, we’ll be in touch to book an installation appointment so a technician can visit and take care of installing any NBN™ equipment that your address may need. Your WiFi modem will be delivered via courier and we’ll get your phone and internet services switched over to Westnet NBN™.
If you need a hand placing your order, please give our friendly Sales team a call on 13 19 60 and we’ll be happy to help.
Terms and conditions
Minimum cost is $969.76 ($39.99 x 24 months + $10 modem delivery fee).
42 comments
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Hi Warren,
Existing customers can move to this plan via the MyAccount page; feel free to call through if you need a hand! Regarding data, once you exceed your limit, service is shaped to 256k, however you can add a data pack to increase your data limit as well.
– Leo
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I’m currently with iiNet. Their closest publicly available NBN plan to this offer is $60/month plus you pay for local and national calls. With the NBN available at our address I’m weighing up the various plans available.
If I switch to Westnet instead of iiNet under this NBN plan will I receive similar performance for line speed (currently consistently around 11-12 Mbps download and 0.9 upload)?
I also recently upgraded my modem to a NetComm wireless model N600 which iiNet claimed would be NBN compatible – is this correct?
Any other aspects that iiNet where provide superior performance to Westnet?
And, given both companies are owned by TPG, why don’t they offer similar plans?-
Hi Frank,
As far as difference between iiNet and Westnet, plans and service levels are identical, so you’ll see no loss of performance for your connection. The Seniors Plan is only available to Westnet customers, so it is any option for you to switch brands.
Regarding your modem, we wouldn’t be able to judge, but our friends on the Whirlpool forums have a list of reported working modems:
https://whirlpool.net.au/wiki/fttn_registered_modem_routerFinally, even though TPG owns the iiNet Group, the companies occupy different market spaces and have different strategies. As a result, plan offerings are different and reflect the positions that each company take in the marketplace.
– Leo
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Hi I have just signed up for NBN today and have a seniors card, do i get a discount?????? there was no box to tick on the plan etc i chose…. or senior pricing.
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Hi Sylvia,
We have a specific Seniors Card plan, so we’d recommend having a chat to our Sales team on 131960 and they’ll be able to check your application for you. If it isn’t for the Seniors Card plan, we can withdraw the application and lodge a new one.
– Leo
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I have signed up with iiNet. Been with Adam internet for many years . Deal was excellent. Salesman helpful and expert. Promised advice when to be connected, promised advice when phone was to be switched over. A Tech was to be available if necessary for phone connection. No advice was received, all we knew was the phones did not work, the only assistance we received was to be connected to a very poor phone connection in Canada. I would suggest great care if contemplating iiNet.
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Hi Roger,
Thank you for raising your concerns here – we’re always able to have these addressed with staff as your feedback is very valuable to us. Please feel free to reach out and let us know if you’d like to go ahead! Alternatively, you’re always able to have these concerns addressed by the Complaints Escalation Process as well:
https://www.iinet.net.au/about/legal/complaints-escalation-process/
– Leo
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Seems expensive. Spintel are giving me 150Gig at 25mbps for $26 per month no contract.
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“All your local & standard national calls included” – does this include calls to AUS mobiles?
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Hi Adrian,
Calls to mobiles aren’t included, but these are at a discounted cost.
– Leo
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“Existing customers can move to this plan via the MyAccount page”.
I have logged in and looked at MyAccount and there is no reference to Seniors Account Plan!
Can you advise.
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Hi Adrian,
If you login to the MyWestnet page and aren’t able to see the Seniors Card option, please give our team a call on 13 19 60 and they can lend a hand.
– Leo
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How much is 300 gig or more
Tony-
Hi Tony,
The Seniors Card plan is only available for one data limit. For other data amounts, please see our plans page:
https://www.iinet.net.au/internet-products/
– Leo
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I signed up including VOIP but the VOIP DOESNT WORK. They dont give a dam and justb tell me to phone them on a service which doesnt work to sort thing out- dont even think of going near these useless pricks!
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We’ve managed to locate your account and have asked a Customer Service Representative to email to run through the configuration of your Netphone (VoIP) service, Donald. Speak soon!
– Brianna
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If I take up the Seniors plan and usage exceeds the 50gb limit then is it possible to buy extra data allowance for that month?
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Definitely can, Adrian. You may purchase additional data if required: for more information, see
myhelp.westnet.com.au/display/home/Data+Packs+Information– Brianna
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Changed over to NBN on the seniors plan & it looks like I’ve already lost the “free time” part of the download. Maybe it was in the fine print, but I didn’t know about it.
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Encourage reaching out to our Support (13 22 58) team so we can review the usage and run through the options available to get you through the rest of the month, Bob.
– Brianna
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I have sent a detailed complaint about the lack of performance on promised service calls that do not happen to Craig Levy chief operations manager and he does not answer queries either. I am a 15 year customer of iinet but it looks as though they are fast becoming just another supplier interested in new clients only.
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Hi Malcolm,
We do have a specific process for service complaints, which is available here:
https://www.iinet.net.au/about/legal/complaints-escalation-process/
We have this in place so that staff can attend to your issues in an expedient manner and direct your query to the right place. Any e-mails sent to management are re-directed through this process so they can be assigned to the staff that can assist you best.
– Leo
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If Westnet can provide an excellent $39.99 discount deal for Seniors, why can’t it’s owner, iiNet? I’ve been a customer of iiNet for many years and don’t want to change my email addresses.
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Hi Phillippa,
Great question! Whilst this is a Westnet-only product, if you do choose to move over, we can keep your e-mail address for you, so you don’t lose it.
– Leo
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What happens if I use up the 40 gigs.
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Hi Ross,
Once you exceed the data allowance on this plan, your connection speed is shaped to 256kbps for the remainder of the month.
– Leo
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there is a difference between wording of senior discount and Senior Card Plan can you find it
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westnet and iinet may well be the same company
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My current broadband speed is 2.84 Mbps. At this stage Morley 6062 is listed as fibre to the node thanks to incompetent Liberal polititian’s !What NBN plan covers permanent low speeds due to copper limitations please. I am on an ADSL2+Home-1 plan and can never take advantage of the maximum speed you pay for, so do not want to pay more for an NBN service that offers no speed improvement.
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Hi Donald,
Sorry to hear that your ADSL speeds are so poor and we do understand your hesitancy, given your current connection.
NBN plans start on the NBN12 tier and as this will likely be a Fibre To The Node connection, you should absolutely see greater speeds than what you’re obtaining now. For more on NBN speeds, please see:
https://iihelp.iinet.net.au/node/17104– Leo
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I have been using westnet for 14 years. I used to speak to technical support in Perth, WA. Now you get to speak to people overseas! I have had a problem with my internet for a couple of months now and no one can help me! I will have to change service providers!
Never had a problem up until a few months ago! I’m not at all happy!-
Hi Donna,
All of our Customer Service Representative’s are trained equally and should be able to assist with any connection issues you’re experiencing. If you’re ever unsatisfied with the level of service provided, we would encourage requesting to speak with a Senior or Customer Service Manager during the interaction.
Let us know how you get on,
– Brianna
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i have been with iinet for 10 yrs, and have just pre-ordered with nbn seniors plan, they mentioned it is with west net, does this mean i will have to change my email address ?? or still use iinet, over the years i have no idea how many people and business people i would have to contact to change it
kindest regards bill-
Hi Bill,
You sure can! Even if the pre-ordered NBN service is a Westnet product, we can definitely retain the old iiNet email address.
– Brianna
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Are iiNet and westnet separate companies or not? I have always had good support from iiNet and don’t want to lose that if I change to west net for the seniors plan
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Does the Westnet plan for seniors cover local and national calls to ALL numbers or just Netphone numbers? Have been reading the fine print and it’s not clear.
Also, why is it necessary to waive Customer Service Guarantee? This is a bit worrying.
Finally, can you give some info on battery back-up please…very important for people with health problems I should think.-
Hi Jo!
Great question!
The Seniors Card Bundle covers the following:
* Local calls (to any local numbers, both landline and VoIP)
* Standard National calls (aka STD)Otherwise:
* Standard Australian Mobile calls are charged at 29c/min (per 30c block);
* 13 and 1300 numbers: 30c untimed
* International Calls: From 5c/minThe Customer Service Guarantee Waiver basically acknowledges that you’re using a non-standard service, with calls running over networks that we don’t control, so we can’t guarantee that they’ll work all the time. Therefore, whilst we’ll credit you for downtime if the service doesn’t work, we aren’t able to apply the level of compensation that traditionally applies to landlines.
Finally, your comment about battery backup is pertinent, especially if customers do have health issues. Its something worth considering, though we don’t offer it.
On the same point, we strongly recommend that if customers absolutely must have access to a working landline due to being elderly, suffering from severe health issues, have a heart alarm of have other critical needs, that they maintain their voice service with a provider that offer Priority Assistance for voice services. We aren’t able to offer this, as we don’t own or control the main voice networks.– Leo
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Thanks for your reply but I forgot to ask how the 50GB are divided up, is it 25/25 peak and off peak? or 50 at any time?
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Hi Jo!
The data is 50Gb, anytime, so its not split into a peak/off-peak period at all.
– Leo
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I was always happy with IINET’s 256 ADSL, but changed to Telstra when NBN became available in 2014 (on the advice of friends that IINET’s NBN was slow due to overcrowding). My NBN is FTTP to my home. Telstra a disaster on all counts including that their 25 speed was no better than ADSL copper wire was. Changed to Optus and had good service on 12.5 speed (though still no better than ADSL)until December 2017 when problems with speed and erratic connection began for both internet and phone. Optus resolution of problems was useless. Have now changed to Westnet Seniors Plan (12.5 speed ?). Internet speed still not as good as ADSL and have very common short drop-outs (long “ping times” ? when clicking on links). This is tolerable compared to Telstra & Optus. However the phone connection also has a long “ping time” when making a call & sometimes get a verbal message that a line is not available – better (& more honest) than Telstra’s & Optus’ message that the person I am calling is “not available”. Commonly phone callers get an engaged signal or get diverted to a message bank when I am home and the phone is not in use. On my end there is no ring or I sometimes get a short ring and find no-one is on the line (they have been diverted to message bank). It seems clear that NBN is something of an over-rated hoax and that my line gets a low priority, presumably due to over-crowding in my area. Of course NBN simply refers you to your provider. I have two questions:
1) It seems to me that “Fibre Phone” would likely solve the phone problems. Is this available to me through my Westnet’s Seniors Plan ? Any additional cost ?
2) I have retained my old email address (see below) by paying Iinet $25 per year. In view of Westnet being an Iinet subsidiary, can I request that this charge be dropped ?-
Hi Vince,
We can certainly help with this!
We’d like to chat to you directly about this, so we can arrange assistance. Are you able to e-mail us directly, with your details, to iiOnline@iinet.net.au? We’d like to step in and sort out the connection issues you’ve mentioned as well as the e-mail as well.
– Leo
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How are current customers affected by this offer?
Can the monthly data be increased under this new offer?