Making the most of Toolbox and MyAccount


As part of our iiHelp series, we thought we’d take a look at iiNet’s Toolbox (or MyAccount for Westnet customers), a place where you are given the tools to customize your account details.

Toolbox is a great place to view and edit many of your account details, whether it’s to change your current plan, pay an invoice, or update your payment details. Think of it as a customer file that presents all of your history and account information in a user friendly manner.

Get to know your account

Volume usage is the most popular function in toolbox. It allows you to monitor your traffic usage to avoid being shaped, and view how many days until your quota cycle resets. There is also a quota graph that comes with a detailed volume usage report. This shows a breakdown of the amount you use each day, which can be helpful if you’re trying to work out what was being used when your usage was drained.

If your service does get shaped, you can also add on data packs through toolbox to get you through the rest of the month on normal speeds (this only applies to current plans only).

The call tracker is another popular toolbox function which displays a list of calls made (from any phone service you have with us). It is broken down into four areas (local calls, national calls, international calls and calls to mobiles), which show the duration, cost and sometimes the area of the calls made.

Customising in Toolbox

With all your information laid out in front of you, it makes things easy to customize. There’s the ability to extend your invoices via toolbox – which can come in handy if you need that little bit of extra time.

You can customize the view as well, listing calls from a particular invoice or date. This can come in handy if you’re looking for ways to cut down your phone bill, as it allows you to view what type of calls are costing the most. The phone tracker also allows you to enable/disable additional services for your phone, such as call forwarding, silent number or messagebank.

Keeping up to date

There’s an area which shows any activity that may be happening on our end with your account, and displays all open and closed tasks associated with your service. This can be useful if you want to find out the status on a new service, or fault.

All from the comfort of your own home!

There are also many other functions that can be performed in Toolbox, such as purchasing hardware, changing your speed profile and creating/managing mailboxes associated with your account. All with just a few clicks.

Toolbox as your first port of call

We provide the tools to give you control of your account at your fingertips.

Next time you have a billing or support question, why not check out Toolbox first and enjoy that ‘DIY feel good feeling’!

For a quick fix, think Toolbox but if you need us don’t forget you can call, email or contact us on social media – we’re always happy to help!


  1. Lyn John says:

    Why is it I am constantly getting nothing beter than dial up speeds – I have lodged assitance calls numerous times because of the bad service only to be told all is good your end – wellit sure aint good my end and once I figure out if my contract with you is up I will be looking for a new provider I never had this problem for the 6 years I was with aapt it is only since iinet took over that I have been having this problem

    • Adam O'grady says:

      Hi Lyn,

      We’d usually recommend doing some troubleshooting to work out the cause of the problems. Trying things like an isolation test ( can help isolate common causes of problems. If you normally connect wirelessly to the modem, I would recommend connecting via Ethernet cable in case there is wireless interference.

      If you feel that a resolution hasn’t been reached with our Support team (13 22 58), you can also escalate to a senior representative or manager as per our escalations process:


  2. Delma Waterreus says:

    Hi, I am having major problems with my email account.
    Recently we have closed our main ISP account (********** and **********, phone number ********) because we have moved to Europe.
    We did organise with IInet to maintain our mail boxes (********** and **********
    Now that we are in London we have tried to access these acounts. My husband managed to get in once, yesterday Wednesday, but since then all attempts have failed, with the message that the user name or password is incorrect.
    This is now becoming rather urgent as we need to do our banking online and require access to our email.
    Can you please reply/communicate via my facebook page, Delma Waterreus.

    • Adam O'grady says:

      Hi Delma,

      If you’re having problems with your email account, we would recommend giving our Support team a call, our international number is +61 8 9214 2222 and is available 24/7.


  3. Lucia says:

    How do I find if there are any stored messages on my phone. The dial tone is different from normal.