Wondering how upgrading to a hosted phone solution can improve operations at your business? Find out what one customer has to say in this case study of how iiNet BizPhone helped the team at Carter Dickens Lawyers work from home effectively.
Carter Dickens Lawyers have been an iiNet customer since the firm was initially set up in the northern suburbs of Perth over 7 years ago. They use the internet for online research and electronic correspondence, such as email and online Court portals.
“Working in the legal profession, it is vitally important that we need to be able to provide assistance to clients and to correspond with relevant parties in a timely manner. As we specialize in Family, Criminal law and Estates law, our clients are often going through a very stressful time. We need to be able to contact our clients very quickly and effectively. We have been impressed by the fact that iiNet’s phones and internet simply never drops out. We have not once lost a day, or even a few hours to being offline over the last 7 years.” says Jamie Simcock, Office Administrator and Paralegal at Carter Dickens Lawyers.
More recently, the firm also switched to using iiNet BizPhone for telephone communications. BizPhone allowed them to be flexible with their operations and work from home when it mattered most, and the iiNet team were ready to help the transition go smoothly.
“In accordance with the government’s recommendations for the current COVID-19 pandemic, we moved our business to operating remotely, and transitioned our staff to working from home. We contacted iiNet, and their support staff were extremely helpful with being able to facilitate the transition, including helping to set up the BizPhone handsets at each of the staff’s home addresses.”
When one staff member had an issue getting their BizPhone to work with their home internet from another provider, their ISP said they couldn’t help. Fortunately, iiNet’s support team were able to troubleshoot the issue and find a workaround to get their BizPhone working at home.
For the team at Carter Dickens Lawyers, iiNet’s dedicated support team makes all the difference.
“What we like most about iiNet’s customer service is their eagerness to work with the client, and their ability to troubleshoot issues and find a work around,” says Jamie.
“iiNet provide an excellent quality of service, and their support team are able to work with clients to troubleshoot and find a work around, when other service providers cannot (or will not).”
To find out more about BizPhone and how it can improve your business operations, visit our website or call the iiNet Business Team on 13 86 89.
Established in 2013 by Jarrod Carter and Benjamin Hamilton Dickens, Carter Dickens Lawyers is located in Joondalup and provides legal services to clients from all over the state of WA. They can assist with a range of different legal matters: such as family law, criminal law, and wills and estate matters.
“Jarrod and Ben are committed to assisting our local community members with their legal needs,” says Jamie.
Carter Dickens Lawyers pride themselves on their ability to provide clear and understandable solutions to all legal issues. They use modern technology including email, webcam meetings, and cloud data storage to represent remotely located clients throughout Western Australia.
For more information, visit Carter Dickens Lawyers’ website.