At iiNet, we don’t hide fact we believe that we are number 1 in customer service. We’re not just tooting our own horn; our great service has often been recognised over the years, winning us several awards.
So what’s the secret to our customer service success? Well, it all starts with the people, and we believe happy staff simply provide better service. That’s why we like the workplace to be friendly and fun: happy staff make happy customers!
2015 has been another great year for the call centre as they continue to clean up at award nights, bringing home recognition and accolades all around.
Since iiNet was first started on WA soil, our state call centre staff have always been ready to show our company has got the right stuff. So it’s no surprise that WA took out Call Centre of the Year for the category >150 Full-time equivalent staff (FTE) in the Auscontact Association National Awards.
The Auscontact Association National Awards are designed to recognise the top performing customer contact centres and celebrate high level achievement. Which is why it’s such an honour to announce they not only awarded our WA call centre, but also our centres in Victoria, New South Wales and South Australia too, with each one taking home the Call Centre of The Year >150 FTE for their state!
The Auscontact Association National Awards has not only recognised the great efforts by the individual states, but the company as a nation-wide customer service champion. Adelaide’s iiNet Virtual Contact Centre took out the national award for best call centre 81 – 150 FTE and Perth’s call centre won the national award for best call centre >150 FTE. On top of that, iiNet also won best Multi/Virtual Centre >51% on-shore!
The Customer’s Choice
Although it’s nice to receive these prestigious accolades and awards, it’s our customers’ approval that really means the most to us. We never would have been able to grow and expand as far as we have without our customers’ support, and we strive to provide the best possible service in kind.
Results from the annual ISP Satisfaction Survey by consumer advocacy group Choice have named iiNet and iiNet-owned Westnet and Internode as the top three ISPs with the happiest customers. Customers were asked to rate their ISPs on customer service, call clarity/connectivity, speed, value for money, internet connectivity and network coverage, and we’re excited that iiNet earned the best score for Customer Service.
So a great thanks to our valued customers, and here’s hoping we do just as well next year, if not better!