New Updates Make iiNet TV with Fetch Even Better!

It’s no lie that we love updating our iiNet TV with Fetch viewing experience. So when we go ahead and make a whole heap of improvements, we want to tell as many people as we can.

If you’re already an iiNet TV customer then you’ll now have a whole new array of features to play with. For customers yet to take the plunge with iiNet TV, there are now more and more reasons for you to join in on the fun.

Say hello to TenPlay!

Catch up TV is making massive strides in Australia. iiNet TV customers are already devouring content through ABC iview and SBS On Demand and now, Channel 10 is now getting in on the act with the release on TenPlay to iiNet TV!

Just head to the Catch-up TV menu on your set top box and catch up on all of your favourite shows from 10, with 24/7 access to Channel 10, Eleven and ONE. Episodes are added to TenPlay as soon as they’ve aired live and remains on TenPlay for between 7 and 30 days after airing (depending on 10’s agreements with the various content owners).

Keep track of your favourite shows

Another new feature which is sure to get one hell of a workout is our new Top Shows menu. With this menu, you won’t have to wade through all of the shows you don’t want to watch, because we’ve made it easy to keep track of popular shows. And by “keep track”, we really mean “provide an awesome place where all the top shows are grouped by genre so you can avoid having long lists”.

Did we mention that it’s easy to Series Tag your favourite shows? Well, we have now! Automatically recording every episode of your favourite shows has never been easier.

Recording shows made much better!

TV shows running late is a common complaint of many, especially when you’re trying to record a show and you set your recording based on what time the show is supposed to air. Well, you don’t have to worry about this anymore.

In a clever addition, the set top box will know when a show is running late, and will automatically extend your recording until the show is completed. That means no more missed endings, and no more having to rely on friends telling you how your favourite show ended!

Please note: this feature is for Generation 2 set top boxes only.

Who wants a taste of entertainment plus?

For customers without our Entertainment Plus package, we wanted to give you a permanent preview of what you can expect if you upgrade your service – that’s why we’ve created a new channel for you. Head to our Entertainment Trial Channel (CH999) from 7 July and you’ll see a different channel being played every 14 days, starting with Nickelodeon.

Cast and Crew search from main menu tiles

From time to time you will notice an actor image appearing in the first image tile on the main menu.  If you select the image it will open up a screen showing you all other movies and shows available featuring this actor.  You can then rent, wishlist or record from this screen as you please.  It’s a perfect way to overdose on your favourite stars.

Last but not least

Finally, we’ve gone and added a new app top the Apps menu (Menu > Apps > Featured) where you can view a range of helpful hints and tips on how to use your iiNet TV service. We’ll continue to add more hints to this menu as we go along, hopefully asking any questions you might have about your iiNet TV service.

So there we have it! It’s been a big month in the iiNet TV world as we supersize your viewing experience with one great add-on after another.

If you’re not an iiNet TV with Fetch customer then what are you waiting for? With a world-class set top box ready to record your favourite shows on a massive 1TB hard drive, over 3000 movies available to rent, outstanding add-ons and international TV packages for TV lovers, you can’t go wrong.

Head over to the iiNet TV website and sign up today!


  1. Peter says:

    How much extra would I have to pay for the Generation 2 set top box

    • Amy Pearce says:

      Hey Peter,

      The STB is the same rental price, however the packages for a new 24 months are slightly different.
      Take a look at our website for the newer packages.

      Cheers, Amy

  2. Dennis MacKinlay says:

    We are confused with “fetch TV” and would like to understand exactly what it does and how to use it.

    • Amy Pearce says:

      We can definitely help with that, Dennis!

      Take a look at our Website or call the Westnet Sales Team (13 19 60) who are 100% trained in all Fetch TV features 🙂

      – Amy

  3. Johnno says:

    Why isn’t TV shows (especially Factuality & Justice) in the menu updated more frequently, say monthly? Waiting months (6 to 12 months) for new programmes is a joke. If this was corrected iinet Fetch TV would really be the top choice. Are you doing anything about this?

    • Amy Pearce says:

      Hi Johnno,

      This would be due to the 3rd party content suppliers.
      Fetch would update as soon as they receive the content.

      If you would like further details, feel free to shoot an email to our fetch team at

      – Amy

  4. ZAk says:

    It’s pathetic, I want world channels and you people told me it would be ok and now u want to charge me to cancel it!!! Pathetic….

    • Tal Waterhouse says:

      Hi Zak,

      We’re sincerely sorry for the issues you’ve encountered with the service here and I’ve arranged for a member of our team to get in touch with you to assist here.


  5. Ronald Seet says:

    When will the International TV packs (currently available with ADSL2 customers) be available with Fetch TV for NBN customers like myself.

    • Tal Waterhouse says:

      Hi Ronald,

      We’re still working hard on getting access to world tv packages on non-multicast IPTV services. At this point there’s no direct time frame, however we will certainly get the word out once it is available. Keep an eye on our blog and your “one the box” newsletter to keep up to date with all the latest goings on.


  6. James Crainie says:

    Fetch TV is great, I noticed when I log on my play station 3 that I can actually watch some of the shows I recorded from fetch. It would be fantastic if I could use my play station as a second box and have the same freedom as what the fetch box itself has.

    Thank you,


  7. Eric says:

    How does one find out what generation their set top box is?

  8. Mark Hutchins says:

    How do you know if you have a Generation 2 box?

    Mine never extends for a late running show and my box arrived 3 weeks ago, missed the end of the British Grand Prix recently along with the tour de france highlights !!

    • Tal Waterhouse says:

      Hey Mark,

      A picture of our gen 2 set top box features in another blog post about IPTV here.

      The new updates implementing the features have only just been released. Once updated, you’ll be able to see much better adjustments and lead-times to accommodate late-runs. Should there be any issues, definitely get in touch with our support team on 13 22 58 so we can take a closer look and help get it fixed.


  9. Nicholas says:

    We want European channels. Greek, Italian etc. When they arrive?

    • Christian Polson-Brown says:

      Hi Nicholas,

      iiNet Fetch TV content is determined by the Fetch TV parent company. We’re always glad to hear your suggestions and feedback, but if you want to go right to the source you can hop onto the Fetch TV facebook here.

      More content is never a bad thing, so hopefully we’ll have some European offerings later down the track, but no word as of now.


  10. Phil Jordan says:

    generation 2 set top boxes (fetch?) how do we upgrade1

    • Christian Polson-Brown says:

      Hi Phil,

      You can upgrade to Generation 2 set top box by re-contracting your iiNet Fetch TV service if you’re currently out of contract (or within the last 3 months).

      Give our Fetch TV team a call on 1300 701 006 if you’re unsure of your contract status or would like to go ahead with the upgrade.


  11. Malcolm Warren says:

    Fetch TV is (Very) short on documentaries.
    I would love to ditch Foxtel,but at this stage,you are not in the running.
    Kind regards,
    Malcolm Warren

    • Amy Pearce says:

      Hey Malcolm,

      You can stream ABC iView through your Westnet connection and through Westnet TV with Fetch – plenty of docos on there!

      – Amy

  12. Peter Boyd says:

    I would have thought that there would have been a large demand for DIY, woodwork and woodturning programs? Is there a likelihood of any of this type of show being aired?

  13. Shannon says:

    FetchTV is awesome but I really wish you could reduce or at least let us control the length of the skip function (currently 5min)

  14. Susan says:

    I would like to know when iinet is going to show live AFL football.

  15. For those of us unable to get reasonable reception on free to air because of big building clutter it would be nice to get free to air via web.

  16. rod holmes says:

    i am experiencing regular dropouts of fetch tv. it says cant play channel check internet connection. internet connection is not the problem as i am am using my phone/laptop at the same time.

  17. Ado says:

    Keep up the good work guys ! Don’t forget to keep snapping up new entertainment channels for us.

  18. Mark Fisher says:

    I’m really enthusiastic about recordings of late-running shows being extended. It was only a few weeks ago that I missed the ending of the film “Cool Hand Luke” for just this reason.

    I have a gen 2 box. I wonder what version of the software I need to have to get this great new feature?

    • Paul says:

      Show running late feature doesn’t work. Techs told me to up grade firmaware… cant its auto…….STP one week old, then told to manully adjust……….DOESNT WORK.

      TV shows running late is a common complaint of many, especially when you’re trying to record a show and you set your recording based on what time the show is supposed to air. Well, you don’t have to worry about this anymore – See more at:

  19. Ian Purdie says:

    Please note: this feature is for Generation 2 set top boxes only.

    How does one know which Generation set top box they have, and if not Generation 2, how to upgrade?

    • Christian Polson-Brown says:

      Hi Ian,

      The set top box featured on our website is a Generation 2, you can check it out here. If yours look a little different and has a Fetch TV logo on the front then you have a Generation 1.

      You can upgrade from a Gen 1 to a Gen 2 by re-contracting your iiNet Fetch TV service, provided you’re already out of contract or within the last 3 months. Give us Fetch TV team a call (1300 701 006) if you’re unsure of when your contract ends.


  20. Catherine says:

    The improvements sound great. Missing the ends of recorded shows because they run late has been an ongoing pain – I currently have all my recordings set to overrun by 15 minutes and even then I sometimes miss the end. The reality TV shows seem to be the main culprits in pushing the schedule back, anyone would think they weren’t edited! Anyhow, I’m pleased about the new feature to avoid this problem but how do I tell whether my set top box is generation 2? And if it’s not and it’s a rental, can it be swapped over for the newer model?

    • Amy Pearce says:

      Hi Catherine,

      Yes it can be upgraded after you’ve finished your current contract, by calling the sales team (13 19 17).
      You will enter a new 24 month contract with the new hardware.

      – Amy

  21. Gregory Tuck says:

    How do you determin if you have a generation 2 set top box?

    • Christian Polson-Brown says:

      Hi Gregory,

      Take a look at the set top box featured on our website here, that’s a Generation 2. If yours looks a little different and has a Fetch TV logo on the front then you’ve got a Generation 1 on your hands.


  22. Roger says:

    How do I know if I have a Generation 2 STB?

    • Christian Polson-Brown says:

      Hi Roger,

      Take a look at the set top box featured on our website here. If yours looks like that then it’s a Generation 2 STB. If it looks a little different, and has a Fetch TV logo (dog head) on the front, then its’ a Generation 1.


  23. Mike Elliott says:

    Guys I am VERY happy with Fetch, just a couple of little irksome issues I’d like you to address:
    Some movies that are free on Movie Box one month are then offered for rental the following month..why is this?
    Secondly, movie rental prices, I certainly don’t mind paying $5.95 for a new movie (an extra $1 for HD grates a little) but how can you justify charging $3.95 for Mrs ‘Arris Goes To Paris, an Angela Lansbury movie that is over THIRTY years old AND was a telemovie to boot! If these are the prices iinet is forced to pay by the distributors could you please put a disclaimer up just like Amazon informs book purchasers that the price they are paying is set by the publisher. I’d like to see iinet offer a “bundle service” where you could rent a set number of movies,like renting a certain number of weelky movies at your local video store. My only other issue which isn’t something too annoying is that Fetch is a little top heavy with music channels but I’m sure new content will be unfolding all the time. Thanks for a great service.

  24. kurt Jurke says:

    Sounds promising.Now show me the pricing

  25. Colin Branch says:

    How do I know if I have a Generation 2 set-top box?

    • Christian Polson-Brown says:

      Hi Colin,

      If your set top box has an illuminated dog head on the front (Fetch TV logo) then you’re dealing with a Generation 1. Otherwise you’ve got a Generation 2 on your hands, which will look like the set top boxes featured on our website.


  26. I have iinet internet and telephone but have Foxtel as my entertainment option. i am will to consider changing if your iinet TV package matched what i get from foxtel

  27. Alex Coe says:

    Hooray for addressing “late start of programmes,” it so frustrating to miss the punch line of a story.

  28. Bill says:

    I still believe that you will have much more signing up success at least in NSW, if you added Rugby League to your list of programs.
    If you did I would not hesitate.

  29. Hazel says:

    How can I tell if my set top box is “generation 2”?

    • Christian Polson-Brown says:

      Hi Hazel,

      If your set top box has an illuminated Fetch TV logo (dog head) on from the front, then it’ll be a Generation 1. If there’s no doggie, and just two or three rectangle lights on the right hand side, it’s a Generation 2.

      Hope that clears it up.


  30. Rohun says:

    Hi there

    Have you sorted your commercial issues that has been stopping getting the Indian channels on Fetch on your Fibre services? I have iinet Fibre in Central Park, Chippendale and waiting to be told when its available.


    • Christian Polson-Brown says:

      Hi Rohun,

      Offering the World TV packages to iiNet Fetch TV customers on Fibre services is definitely something we’d love to do. At this time it’s not something we can offer, but should the option become available we’ll be sure to let our customers know.


  31. Herman de Mello says:


    THis is just a querry regarding the constant dropping out or freezing of the transmission on Discovery Turbo or TLC channels and usually or mostly towards the evening time. When I rang to querry this I was informed that Fetch TV was being upgraded because there was insufficient capacity to handle all the subscribers and that was why it was being upgraded. That was some 3 to 4 weeks ago however, its still happening and the accompanying message is that the internet connection should be checked. If most of the other channels excluding the free to air are playing why would this be happening to to just these two channels in the main?

    • Christian Polson-Brown says:

      Hi Herman de Mello,

      We were indeed having some issues that required an upgrade to our network, which was completed around the start of July. If you’re still having problems then it’s likely a different issue, and you’d be best to get in touch with our iiNet Fetch TV team again. The direct number is 1300 701 006, but do keep in mind this specialist team is only staffed 8am-8pm AEST.


  32. Conan of Cooma says:

    Has the ability to order the TV channels been implemented yet? This is a basic function that even $20 STBs from K-Mart support – Why can’t we place the TV channels in the order we want?

    I have tried using the favourites tag for the channels but it still lists them in the order preferred by the Fetch device.

    • Christian Polson-Brown says:

      Hi Conan,

      There’s currently no function to re-order the channel listing on iiNet Fetch TV. We’re always interested in feedback, so I’ll pass your comment on to our Fetch TV specialist team.

      We do have the My Channels function that you’ve noticed, which is hopefully helping out for now.


  33. Marie says:

    Like the new updates – the Backtrack feature came as a surprise though!

  34. Julia Kingston says:

    It would be helpful to the hearing impaired if subtitles were available on the “Movie Box” feature.

  35. Rebekah kaminski says:

    Love the new back track feature. But what I would really like is a 5second rewind button like my beloved TiVo had. Thanks for addressing the late show issue but how doesthat work if you have something else scheduled afterwards?

  36. Paul says:

    I would love to see some Japanese Channels, noting you have just about every other Asian country. What are the chances of this?

    • Tal Waterhouse says:

      Hey Paul,

      We’re all about bringing as much entertainment to our customers and would love to see even more countries and channel variety added to the Fetch line-up as time goes on. There’s no immediate plans to add a Japanese package at the moment, however we will definitely announce any new additions when they’re ready.


  37. DAVID PREGARA says:


    • Christian Polson-Brown says:

      Hi David,

      Content decisions come down to the Fetch TV company, but we’re always happy to hear your feedback and suggestions. You can voice your suggestions directly to Fetch TV on their Facebook page here. AFL broadcast rights are understandably highly regulated, so I’d be surprised (but pleased!) if Fetch TV manage to land them.

      As for the DMAX channel ad on Discovery Turbo, the channel feeds are shared among multiple products so it may have been an ad for a different service.


  38. Wal Daubermann says:

    There are live sports events such as Lemans 24hr which we can watch on their websites. is it possible to transfer to the TV perhaps thru the Fetch TV set box so that we can have a more enjoyable experience

    • Amy Pearce says:

      Hey Wal,

      You can connect your laptop or PC to your computer with HDMI and use it as a monitor, so to speak.
      You don’t need to go through the Fetch TV set top box to do it either 🙂

      – Amy