Things are a little different this time around. In the past, our website redesigns were pretty much just that – redesigns. A lick of paint here, a bit of white-out there, some fresh ideas but keeping the same general ‘vibe’ of the site.
Our new site overhaul is a little more radical. We’ve taken some core areas of the site and given them a real working over: browsing and selecting our products is easier, signing up online is simpler and hitting the customer homepage is suddenly more useful.
Finding the right product
We’ve tried to make browsing and understanding our products a cleaner, more relevant process for new and existing customers. For example, when browsing for a broadband plan, you can now enter your street address and find out exactly what plans and products are available to you. Go on, give it a go (Westnet customers can click here).
Choose plans and products to view a running total of your expected monthly spend and your total upfront cost in the shopping cart to the right side of screen, plus contract information.
Signing up online
In the past, our online signup form has sometimes been a daunting prospect for customers: lots of pages and lots of questions was a bit of a challenge.
The new signup takes the hassle out of the process, remembering your browsing details, address, phone number – that sort of thing. What this means is a lot of the sign up process is completed before you even start.
We’ve also condensed things down so signup now happens on the one page. We provide a summary of your selected products and plans, a few brief questions, then it’s all go for launch. Just hit the ‘sign up’ button and you’re done.
A new home for customers
Over to the iiNet and Westnet customer homepages and you’ll see we’ve done away with the old structure in favour of good clean, useful content. Towards the top of the page we’re putting all your day-to-day stuff front and center: Toolbox (or MyAccount), Webmail, Google and social media.
A little further down and we get into the iiNet and Westnet stuff – think support, products, blog articles, Freezone content – to round off the new homepage as a true launchpad for our customers. The main objective is to keep things light but accessible; not too much of one thing but enough of everything to get you started.
There’s a heap more on offer with the new site, so take a look and let us know what you think in the comments below. We’ll be rolling out more changes in the coming months so expect a bit more noise on the blog as it comes about.