The iiYearly wrap up!

2018 has been a big year and we still can’t believe that it’s almost over already!

With the festive season just around the corner, we’ve put together a recap of the highlights from throughout the year. We hope you’ll join us for a trip down memory lane as we look back through some of our best achievements and important milestones from 2018!

Our 25th Birthday!

On the 23rd of October, it was our 25th birthday! Can you believe we started out in a Perth garage back in 1993? Since then, we’ve continued to grow and proudly connect Australians to the ‘net for the past quarter of a century. You can check out our message from Finn below, or see more of our achievements over the years.


The best NBN™ provider in Australia

A leading consumer advocacy group recently compared NBN™ performance with other providers over a six month period and iiNet came out on top between January and June! iiNet recorded the highest overall ranking of 78% with the best satisfaction rating from our customers, and the best speed scores. You can see the high scores we received in performance and customer satisfaction for yourself in the recent nationwide survey here. This was made possible thanks to the iiTeam for their continued hard work, passion and dedication in providing awesome customer service 24/7 as they work to connect Aussies to the NBN™.

ULTRA Broadband FTTB is unveiled

Our exclusive high speed network, Ultra Broadband, arrived this year. iiNet ULTRA Broadband delivers reliable, ultrafast broadband at an affordable price. With an included phone line and UNLIMITED data on every plan, you won’t find a plan that offers better value for money! The ULTRA umbrella includes FTTB, Cable (for residents in Geelong, Mildura and Ballarat) and VDSL2 (exclusive to Canberra residents) connections. It’s internet, only better.

New BizPhone Campaign

For the very first time, we’ve launched an iiNet BizPhone ad on TV! BizPhone is made for small businesses, so in this ad we pay tribute to the things that just belong together, like popcorn and movies. Check out our very first iiNet BizPhone TV ad now.

Business came out on top for the fifth year in a row

In June this year, iiNet Business received Canstar Blue’s Most Satisfied Customers award for Small Business Broadband for the fifth time in a row! That means that iiNet was rated highest by business internet customers, leading the way in overall satisfaction, value for money, contract clarity and bill clarity. You can see all the details here.

Wow! Time flies when you’re having fun. It’s been a busy and action-packed year but we’re looking forward to what 2019 has to bring.


  1. Vicki Johns says:

    I have been a customer for many year and love the customer service if I need it. Quick easy installation of Netflix, the Bob,

    Keep up the good work and comparable plans for mobile,phone and internet.

    Thank you for trying hard to please.

  2. Neil Sweetman says:

    We have been with IINET for over 10 years now and have all our communications with them . I have been totally happy with the company who has attended to our problems and the queries we have posed being Techno Dinosaurs. We had many years of problems with the BOB 2 system which has been resolved and experienced problems with Fetch as the machine aged but IINET solved our problems with speed and understanding . We are now faced with upgrading to the NBN but , unfortunately , it is going to cost us more through IINET . I will be sad to leave IINET after all this time but we are aged pensioners and must care for our costs . Thank you IINET for all your past service and I wish we could continue but costs are important to us .

  3. Roberta Garrett says:

    Congratulations I am not surprised as the service is top ranking.
    Many thanks
    Roberta Garrett
    PS Because of your good service I have recommended you to my friends and family.
    Happy Christmas snd all the best for 2019 R

  4. Francie Ernest Youngs says:

    Fantastic company, you deserve everything you have got. Great service. Keep up the good work.
    All the best
    Ernie Youngs

  5. ROOPLAL Maharaj says:

    I have been having problems with my International Call Pack for the past three months. I have made numerous complaints by email and telephone. The problem hasn’t been solved. The customer service is very poor, I was told on numerous occasions that I will get a call back and the customer service personnel promised faithfully they will take personal responsibility, but I am still waiting for that call.
    I am thinking seriously of changing providers, the only reason holding me back is that I am a customer of Iinet for nearly twenty years.

    • Leo Yarnold says:

      Hi Rooplal,

      This simply isn’t good enough on our part and we can do much better than this.

      Please e-mail your details, citing this post, to and we can arrange for staff to get in touch to help with restoring your call pack.

      – Leo

  6. john Matthews says:

    I have been customer for a few years no some reward s would not go astray

  7. Norm Cleland says:

    Iinet coverage in my area (Mornington) is terrible and they won’t do anything about it

    • Leo Yarnold says:

      Hey Norm,

      We’d like to clarify this further. Are you referring to mobile? NBN Wireless?

      – Leo

  8. Errol Transom says:

    Why pray tell us Iinet’s satellite internet the dearest around and it’s nit even the quickest

    • Leo Yarnold says:

      Hi Errol,

      We believe we are competitively priced for NBN Sky Muster services, but please also remember that all providers operate under NBN’s guidelines for access via Satellite. There will be price differences, but speeds should be close to universal, though NBN controls access to these connections tightly to maintain a set service level on their network.

      – Leo

  9. Kanga says:

    Yes, a very good service, better than others I used – no problems with iinet.

  10. Keith Godfrey says:

    What’s this NBN?

    In this particular Sutherland 2232 oasis there’s no NBN, so what’s all the excitement about? Sorry, we can’t offer comment.

    • Leo Yarnold says:

      Hey Keith,

      We’ve had a look at the NBN Rollout Map for you and NBN is under construction in Sutherland, with a small portion being available for NBN Fibre To The Node.

      – Leo

  11. andrew donayre says:

    I agreed with the happy comments I am a satisfied customer..Happy Christmas and a Better New Year for you all at IInet..regards

  12. Graham says:

    Congratulations on reaching 25 years of great service and products. There are not too many companies that can claim such a long and successful run, especially in the IT/Comms area.

    We have been with IINET internet for over 16 years (since 24 Oct 2002) and the few problems we have had were always addressed quickly by your friendly staff and regular upgrades in data speed and volume gratefully received.

    I support John M’s idea – it would be a nice gesture if your loyal customers were rewarded in some way!

    Keep up the good work!

  13. Diane says:

    I am extremely annoyed that I am not offered the NBN deal that compares with the deal I’m already on and have been for years. When can you offer me that same download (Unlimited) for the same price. Why should I be forced to have less for the same price. NOT GOOD ENOUGH

    • Tal Waterhouse says:

      Hi Diane,

      Our range of plans on offer to you will depend on what’s available and the current range of the service’s associated plans as we do not offer customised plans. If you’d like to discuss any concerns you have and what other options may be available, you can reach us any time on 13 19 17 for assistance.

      – Tal

  14. David WOOD says:

    I upgraded to a Netgear D8500 Modem/Router to anticipate NBN, which has been returned as faulty. I believe there is a problem with that product connecting to Iinet VDSL. What is the Iinet recommended equipment to access the NBN? Is it better to keep Modem and Router separate?

    • Leo Yarnold says:

      Hi David,

      We recommend the hardware we supply for our iiNet NBN FTTN (VDSL) connections. Having said that, you can bring your own modem for these services, but be aware that doing so will stop you from having a VoIP (Netphone) service. The modem must be NBN certified and we’ll need to know the MAC Address of the modem so it can be updated in NBN’s records.

      – Leo

  15. noelene says:

    To all the staff at Iinet ,have a great christmas .Keep uip the good work

  16. noelene says:

    Have a great Christmas. Keep up the good work.

  17. Leanne Penrose says:

    We live remotely and have been with you for 12months l would love to be able to have netflicks again we had it when we lived on the gold coast but we are under the understanding that we will not have enough prime time data l Sam prepared to pay more. Can someone get back to me ‘re this issue.

    • Chris May says:

      Hi Leanne, thanks for getting in touch! Many of our plans include unlimited data, so you can watch as much Netflix (or other video streaming services) as you like! However this is dependent on the particular service that you have, and the infrastructure installed on your property. NBN Satellite, for example, does have a monthly data limit and as such it may not be suitable for a Netflix subscription.

      If you have any questions or would like to speak to a representative about your service and finding the best plan for your needs please feel free to E-Mail us at with your details and we’ll get this organised for you.

      – Chris