Over the past few years, the rapid expansion of the NBN™ rollout has made “NBN™” a household name in the majority of Australian homes. Unfortunately, there are some dodgy dealers hoping to use the nation’s familiarity with the NBN™ to get a foot in the door – literally.
Door-to-door NBN™ scams are on the rise and they’re putting Aussies at risk every day. These scammers, who impersonate NBN Co staff, can demand payments for fraudulent services, check out your property for a burglary, or may even attempt to get access to your computer. To help you stay safe, we’ve put together a guide so you can recognise scammers and know when to shut the door.
High-density living areas are appealing to these types of scammers because they can knock on a lot of doors in a shorter amount of time. Apartment complexes and retirement villages are common targets, but you may still encounter these kinds of scammers if you live in a standalone home.
Scammers claiming to work for NBN Co may look the part with a fake uniform or fake ID. However, what they say to you is usually focused on getting you to make a payment, give them your personal information, or give them access to your home.
Here are some common examples of what these scammers may try to do while at your door:
If you think you’ve encountered one of these people, tell them you’re not interested, shut the door and lock it. You can call your local police to report an incident after if it has happened, but if it’s an emergency and someone is threatening to harm you, call 000!
If you haven’t switched to the NBN™ yet, when you do, you might need an NBN Co approved technician to visit your premises to install NBN™ equipment.
If every item on this checklist is ticked, then you know the person at your door is legit:
No. You’ll never need to make a payment to a legitimate NBN Co approved technician. Charges related to your NBN™ service will go through your NBN™ provider and not directly through NBN Co.
The rare exception to this rule is when a non-standard installation of NBN™ equipment attracts additional fees for Fixed Wireless or Satellite services (e.g. a free-standing mount for the antenna is required). Even then, you’ll receive a formal invoice directly from NBN Co – and payment definitely won’t be required in the form of gift cards!
Have you ever encountered an NBN™ scammer? Share it with us below so we can all stay aware and remember, if you’ve encountered scammers of any kind, please report it on the ACCC’s SCAMWatch website.