Manage your Westnet account with MyAccount
Need to take care of something on your Westnet account? Did you know that you can hop online with your computer, tablet or smartphone and take care of it in MyAccount in just a few minutes? That’s right – no phone call needed!
MyAccount is our online account management tool that makes life a lot easier. You can take care of common account issues from the comfort of your own home or even when you’re on the go, like when you’re commuting to work.
To help you get started, here’s a handy overview of the main things you can do through MyAccount, complete with step-by-step guides. Read on to find out how to log in, update your payment details, make a payment, update your contact details, and change your broadband plan.
Logging in
You can log in to MyAccount with the username and password you use for your Westnet account at https://myaccount3.westnet.com.au/.
Make sure you’re logging in with a username for your broadband service, not an extra mailbox. Logging in with the credentials for an extra mailbox will hide many important features in MyAccount – we designed it that way so you can safely create mailboxes for other family members or housemates without giving them the ability to make changes on your overall account.
Forgotten your password?
If can’t remember your password, just use our Forgotten Password tool. You’ll also find a link to this tool on any MyAccount login page.
How to update your payment details
If your bank account details have changed or your credit card has expired, you can update your payment details in just a few minutes. For a full guide, check out Updating your payment details in MyAccount.
If your MyAccount menu looks like this:
- Select Bills & Payments.
- Select Update payment details.
- Select either Credit Card or Direct Debit.
- Enter your new details and hit Save to finish.
If your MyAccount menu looks like this instead:
- Select Payment details.
- Select Edit Payment Method.
- Select either Credit or Debit.
- Enter your new details and hit Review my order to submit your changes and finish.
How to make a manual payment
You can arrange a one-off payment using a credit card by following the steps below. For a full guide, check out Paying an invoice in MyAccount.
If your MyAccount menu looks like this:
- Select Bills & Payments.
- On the Invoices page, select Pay Now next to the outstanding invoice and follow the prompts to enter your credit card details and submit your payment.
- Alternatively, go to the Add credit page, enter the desired amount to pay and select Add credit, then follow the prompts to enter your credit card details and submit your payment.
If your MyAccount menu looks like this instead:
- Select Make a Payment.
- Enter the desired amount to pay in the Credit/Charge Amount box and hit Proceed.
- Enter your credit card details and click Make payment to submit your payment.
How to update your contact details
Has your mobile number changed? You can quickly edit the existing contact details online. For a full guide, check out Updating your contact details in MyAccount.
If your MyAccount menu looks like this:
- Select My Account.
- Select Update contact details.
- Hit Edit next to the contact you’d like to update.
- Change the contact details as desired and select Update to finish.
If your MyAccount menu looks like this instead:
- Select About Me.
- Select Edit contact information.
- Change the contact details as desired and select Update contact information to finish.
- Pro tip: You can enter any type of phone number in the mandatory Phone field – mobile, VoIP or landline.
How to change your broadband plan
You can change your Westnet plan any time you like by following the steps below. For a full guide, check out Changing your broadband plan in MyAccount.
If your MyAccount menu looks like this:
- Select My Products.
- Select Broadband, then Change plan.
- If you have more than one service, make sure the correct username is selected from the Product drop-down menu.
- Select your plan from the list of available options and hit Switch to this plan.
- Review the summary of the changes and hit Confirm to finish.
If your MyAccount menu looks like this instead:
- Select your broadband service.
- Select Change Plan.
- Under “Want to try a new plan?” hit the Change Plan button.
- Choose your desired plan and select Next.
- Review the summary of the changes and tick the checkbox for the terms and conditions.
- Hit Submit to finish.
For more guides on all the stuff you can do in MyAccount such as retrieving your invoice records, or monitoring data usage, check out Accounts on MyHelp.
MyHelp also has a range of handy guides to help you set up and troubleshoot your Westnet services.
Is there something you’d like to know how to do in MyAccount? Let us know in the comments.
17 comments
-
-
Hi Barry,
This is normal!
Toolbox 4 is for new and migrated services in our new billing platform, Toolbox 3 is for customer’s whose services are still in our current systems.
– Leo
-
-
I hate to say this as I love Westnet but the My Account function on your Website is the most useless one I have ever come across. You can’t access old or current bills for example. I remember years ago you could do a hell of a lot more than we can now. Oh well, it is the service that counts I guess.
-
No problems with access via website but “Westnet Support” android app for mobiles is very basic and cumbersome to navigate. ( Try findings details of your mobile calls).
It sort of works but only just and seems very amateurish. -
In the event I am unable to speak with support by telephone I will look around for a company that does.?
In saying that I make allowances during the Covid-19 Pandemic
-
most complicated system i have seen ihave been with westnet for 20 years
-
I have no inet so how doI call you
-
Hi Shirley!
In this event, you’re always able to make contact with our team via our Live Chat: https://www.iinet.net.au/chat/support.
Our Social Media channels on Facebook ( http://www.facebook.com/iiNet ) and Twitter ( http://www.twitter.com/iinet) are also available too.
– Leo
-
-
Thanks for this update. Last year when talking with one of your servicemen I discussed the option of going fully mobile with a smart phone as Westnet is using the Optus towers. Then I intimated that this will be done prior to Telstra imposing a further three months service charge.
Due to COVID-19 I’m not venturing out of home so will defer obtaining a smart phone for the time being, Will review the position before 4 August when Telstra does the next deduction. However should the Australian Government provide a free phone so that I can download the COVID APP then i will be in touch sooner. -
Hi, I do not wish to do my banking over the internet, my credit card details will expire next month, I would just like to inform you of the new details by phone, if that is still possible. I hope you will still be answering phones, and not hang up on me(which is what happened last time I rang after 20minutes of waiting). Thanks.. Maria
-
Really! Is Westnet going to recognize iiNet accounts? I tried it – but…
-
Please “kill” my account with Westnet.
I have asked for this to be done and it hasn’t happened yet. Please close the account and remove my details from your “active” list.
Please confirm with me that this request is done. Thankyou!-
Hi Bruce!
We aren’t able to complete cancellation requests via Social Media, due to Privacy and Security concerns. Whilst we’re very sad to see you move on, our Billing team will be able to help tidy this up for you. You’re able to reach out to them via our Live Chat ( https://www.iinet.net.au/chat/billing ) or you can speak to our team directly on 13 22 58. They’ll then organise a cancellation form for you to complete and return to us.
We wish you all the very best!
– Leo
-
-
How do I chenge a contact from Junk Mail to remain in in box
-
Hi Mike,
You should just be able to click on the check box next to the message to highlight it, then you can simply drag it into the Inbox.
– Leo
-
-
I have not received any emails for 14 days. I have deleted a considerable amount of emails and have contacted you re making sure that my payment has gone through, but still no emails. I was told on the phone yesterday that I wasn’t getting any emails because my mailbox was full. I have deleted so many emails, but still no more mail. Please advise me what to do next, thank you
Leave a Reply
when I log in to my accout it reverts to 3 insead of 4!