Manage your Westnet account with MyAccount

Need to take care of something on your Westnet account? Did you know that you can hop online with your computer, tablet or smartphone and take care of it in MyAccount in just a few minutes? That’s right – no phone call needed!

MyAccount is our online account management tool that makes life a lot easier. You can take care of common account issues from the comfort of your own home or even when you’re on the go, like when you’re commuting to work.

To help you get started, here’s a handy overview of the main things you can do through MyAccount, complete with step-by-step guides. Read on to find out how to log in, update your payment details, make a payment, update your contact details, and change your broadband plan.

Logging in

You can log in to MyAccount with the username and password you use for your Westnet account at https://myaccount3.westnet.com.au/.

Make sure you’re logging in with a username for your broadband service, not an extra mailbox. Logging in with the credentials for an extra mailbox will hide many important features in MyAccount – we designed it that way so you can safely create mailboxes for other family members or housemates without giving them the ability to make changes on your overall account.

Forgotten your password?

If can’t remember your password, just use our Forgotten Password tool. You’ll also find a link to this tool on any MyAccount login page.

How to update your payment details

If your bank account details have changed or your credit card has expired, you can update your payment details in just a few minutes. For a full guide, check out Updating your payment details in MyAccount.

If your MyAccount menu looks like this:

• Select Bills & Payments.
• Select Update payment details.
• Select either Credit Card or Direct Debit.
• Enter your new details and hit Save to finish.

If your MyAccount menu looks like this instead:

• Select Payment details.
• Select Edit Payment Method.
• Select either Credit or Debit.
• Enter your new details and hit Review my order to submit your changes and finish.

How to make a manual payment

You can arrange a one-off payment using a credit card by following the steps below. For a full guide, check out Paying an invoice in MyAccount.

If your MyAccount menu looks like this:

• Select Bills & Payments.
• On the Invoices page, select Pay Now next to the outstanding invoice and follow the prompts to enter your credit card details and submit your payment.
• Alternatively, go to the Add credit page, enter the desired amount to pay and select Add credit, then follow the prompts to enter your credit card details and submit your payment.

If your MyAccount menu looks like this instead:

• Select Make a Payment.
• Enter the desired amount to pay in the Credit/Charge Amount box and hit Proceed.
• Enter your credit card details and click Make payment to submit your payment.

How to update your contact details

Has your mobile number changed? You can quickly edit the existing contact details online. For a full guide, check out Updating your contact details in MyAccount.

If your MyAccount menu looks like this:

• Select My Account.
• Select Update contact details.
• Hit Edit next to the contact you’d like to update.
• Change the contact details as desired and select Update to finish.

If your MyAccount menu looks like this instead:

• Select About Me.
• Select Edit contact information.
• Change the contact details as desired and select Update contact information to finish.
• Pro tip: You can enter any type of phone number in the mandatory Phone field – mobile, VoIP or landline.

How to change your broadband plan

You can change your Westnet plan any time you like by following the steps below. For a full guide, check out Changing your broadband plan in MyAccount.

If your MyAccount menu looks like this:

• Select My Products.
• Select Broadband, then Change plan.
• If you have more than one service, make sure the correct username is selected from the Product drop-down menu.
• Select your plan from the list of available options and hit Switch to this plan.
• Review the summary of the changes and hit Confirm to finish.

If your MyAccount menu looks like this instead:

• Select your broadband service.
• Select Change Plan.
• Under “Want to try a new plan?” hit the Change Plan button.
• Choose your desired plan and select Next.
• Review the summary of the changes and tick the checkbox for the terms and conditions.
• Hit Submit to finish.

For more guides on all the stuff you can do in MyAccount such as retrieving your invoice records, or monitoring data usage, check out Accounts on MyHelp.

MyHelp also has a range of handy guides to help you set up and troubleshoot your Westnet services.

Is there something you’d like to know how to do in MyAccount? Let us know in the comments.

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