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Save time by mastering your Westnet MyAccount

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Need to take care of something on your Westnet account? Did you know that you can hop online with your computer, tablet or smartphone and take care of it in MyAccount in just a few minutes? That’s right – no phone call needed!

MyAccount is our online account management tool that makes life a lot easier. You can take care of common account issues from the comfort of your own home or even when you’re on the go, like when you’re commuting to work.

To help you get started, here’s a handy overview of the main things you can do through MyAccount, complete with step-by-step guides. Read on to find out how to log in, update your payment details, make a payment, update your contact details, and change your broadband plan.

 

How to log in to Westnet MyAccount

You can log in to MyAccount with the username and password you use for your Westnet account at https://myaccount3.westnet.com.au/ – you may want to add this link to the bookmarks in your web browser so you can visit in just a click or two.

If you have extra mailboxes on your Westnet account: Make sure you’re logging in with your primary Westnet username, not a username for an extra mailbox. Logging in with the credentials for an extra mailbox will hide many important features in MyAccount – we designed it that way so you can safely create mailboxes for other family members or housemates without giving them the ability to make changes on your overall account.

 

Forgotten your password?

If can’t remember your password, just click here to use our Forgotten Password tool. You’ll find a link to this tool on any MyAccount login page.

If you get truly stuck, just give us a call on 1300 786 068. A member of our friendly Customer Support team can talk you through how to regain access to your account, then you can record your username and password for safekeeping.

 

How to update your payment details

The payment details on file for your Westnet account are used to debit your Westnet invoices. If your bank account details have changed or your credit card has expired, you can update them in just a few minutes by following the steps below.

For a full guide, check out Updating your payment details in MyAccount.

If your MyAccount menu looks like this:

rmbamyaccount

  • Select Bills & Payments.
  • Select Update payment details.
  • Select either Credit Card or Direct Debit.
  • Enter your new details and hit Save to finish.

If your MyAccount menu looks like this instead:

nvusmyaccount

  • Select Profile (the person icon).
  • Under Payment details, in the Payment Method box, select Edit (the pencil icon).
  • Select either Credit Card or Direct Debit.
  • Enter your new details and hit Review my order to submit your change and finish.

 

How to make a manual payment

If the scheduled automatic debit for your Westnet invoice fails due to an expired credit card or insufficient funds, you may receive an email from us asking you to arrange a manual payment instead. You can arrange a one-off payment using a credit card by following the steps below.

For a full guide, check out Paying an invoice in MyAccount.

If your MyAccount menu looks like this:

rmbamyaccount

  • Select Bills & Payments.
  • On the Invoices page, select Pay Now next to the outstanding invoice and follow the prompts to enter your credit card details and submit your payment.
  • Alternatively, go to the Add credit page, enter the desired amount to pay and select Add credit, then follow the prompts to enter your credit card details and submit your payment.

If your MyAccount menu looks like this instead:

nvusmyaccount

  • Select Billing (the $ icon).
  • Select Once Off Payment and enter the desired amount to pay in the Charge Amount box.
  • Select Credit Card and follow the prompts to enter your credit card details and submit your payment.

 

How to update your contact details

Whether your mobile number has changed or you’d just like your monthly Westnet invoices to be sent to a different email address, you can quickly edit the existing contact details listed on your account by following the steps below.

For a full guide, check out Updating your contact details in MyAccount.

If your MyAccount menu looks like this:

rmbamyaccount

  • Select My Account.
  • Select Update contact details.
  • Hit Edit next to the contact you’d like to update.
  • Change the contact details as desired and select Update to finish.

If your MyAccount menu looks like this instead:

nvusmyaccount

  • Select Profile (the person icon).
  • In the Contact Details box, select Edit (the pencil icon).
  • Change the contact details as desired and select Save Changes to finish.
  • Pro tip: You can enter any type of phone number in the mandatory Phone field – mobile, VoIP or landline.

 

How to change your broadband plan

Some broadband providers may lock you into a specific plan for the full length of your contract, with hefty fees if you want to switch. Not us! You can change your plan any time you like. It’s easy to view available plans and make the switch by following the steps below.

For a full guide, check out Changing your broadband plan in MyAccount.

If your MyAccount menu looks like this:

rmbamyaccount

  • Select My Products.
  • Select Broadband, then Change plan.
  • If you have more than one service, make sure the correct username is selected from the Product drop-down menu.
  • Select your plan from the list of available options and hit Switch to this plan.
  • Review the summary of the changes and hit Confirm to finish.

If your MyAccount menu looks like this instead:

nvusmyaccount

  • Select Tools (the cogs icon).
  • On the Plan Change page, select your plan from the list of available options and hit Next.
  • Review the summary of the changes and tick the checkbox for the terms and conditions.
  • Hit Confirm to finish.

For more guides on all the stuff you can do in MyAccount such as retrieving your invoice records, or monitoring data usage, check out Accounts on MyHelp.

Is there something you’d like to know how to do in MyAccount? Let us know in the comments.

6 comments

  1. Ian MacDiarmid says:

    You don’t say how to check telephone calls history. That seems pretty well impossible to find.

    • Leo Yarnold says:

      Hi Ian,

      We can help with this; here’s how to view your Call History:

      * Login to the MyWestnet page.
      * Click on the “My Products” tab at the top of the window.
      * Next, choose the “Phone” tab.
      * On this page, your phone product will be shown.
      * On the left, click on “View Call History”.
      * To search through your calls, click on “Show The Search Criteria” on the main part of the screen.

      We hope this helps!

      – Leo

  2. Keith Eveson says:

    That sound so interesting and useful, thank you Gina.

  3. Glenn Miller says:

    Gina, whilst I haven’t had cause to go in and change anything as yet, I have a lot more confidence in attempting to do something,now that you’ve set procedures out in a simplified manner. Many thanks for explaining to a Non Tech person.

  4. E A Fiorini says:

    I have received an email asking for payment details update, but has no contact details, as I am very aware of giving details over the internet,I would like to have Tele phoned to check this with you

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