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iiNet rated best NBN™ provider in Australia!

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iiNet has been named as Australia’s best NBN™ provider! A leading consumer advocacy group, recently compared NBN™ performance with other providers over the past six months and iiNet has come out on top!

Over a six month period between January and June this year, iiNet recorded the highest overall ranking of 78%, the best satisfaction rating from our customers, and the best speed scores.

See for yourself why iiNet came out on top as the best NBN™ provider in regards to performance and customer satisfaction in the recent major nationwide survey here.

We’ve been working with the internet since the dial-up days and our experience has shaped us into the NBN™ experts. While the internet has changed a lot over the years, we continue to support you as Australia moves to the NBN™. We set ourselves apart from our competitors with industry-leading customer service and by offering unlimited downloads at affordable prices.

We’d like to say a huge thanks to the iiTeam for their continued hard work, passion and dedication in providing awesome customer service 24/7 and connecting Aussies to the NBN™.

We’re proud to be a national leader in customer service with a commitment to delivering great value, fast broadband internet with options to suit every family’s needs.

If you have a question about which NBN™ plan is the right one for you, let us know in the comments section!

Join Australia’s best NBN™ provider!

21 comments

  1. Stevan says:

    Just saw the news and Telstra was fifth, not third as you put it?

    • Leo Yarnold says:

      Hi Stevan,

      This article was written before today’s results for speeds we’re announced. Also today’s news is from a different party, not Choice.

      – Leo

  2. John Wildblood says:

    Not surprised really, always said you were the best

  3. Congratulations IINet. I concur! As a customer for 13 years I have been well satisfied with all aspects of IINet’s service. I’m happy to have recommended IINet to many people who have asked my opinion. None of them has been disappointed. Great work!

  4. MARK MORETTI says:

    IINETs NBN has been good for me, telephone support if needed had been terrific and you get to speak to a person. I personally have not had any technical issues just mobile support queries.
    Thanks IINET

  5. harry lowden says:

    been a customer for aprox 9 years and no intension of leaving yet

  6. Terry Brice says:

    My only reservation is that with my currant plan with iiNett at $59.99 i receive free national and local phone calls, and if i take up the new NBN 12 iinett $59.99 deal then it means i would have to pay for phone calls, thus making me worse off, Going on for 7 years with iinett and i use use very little data, so why should i now have to pay as i go with my phone calls, this will make me worse off as i am a pensioner, I may be forced to have to use my Amaysim mobile for NBN if i cant receive a fair deal with iinett cheers terry

    • Leo Yarnold says:

      Hi Terry!

      Thanks for getting in touch!

      We’ve edited your post to remove your personal contact details in order to preserve your privacy. We’d like to arrange for staff to get in touch with you to discuss your options. Are you able to e-mail us directly with your details? Please e-mail iionline@iinet.net.au and we will have a staff make contact to lend a hand.

      – Leo

  7. Shane says:

    With iiNet on adsl2 at moment. Any issues changing over to NBN?

    • Tal Waterhouse says:

      Hey Shane,

      Certainly shouldn’t be once NBN becomes available at your address. Once you’re ready to apply after it becomes available, give us a call on 13 19 17 and we’ll be happy to assist in getting things submitted for you and work through any potential points of contention that might occur.

      – Tal

  8. Will check you out, my contract expires this month with Telstra

    • Tal Waterhouse says:

      Hi Peter,

      What we can offer depends on what’s available at your address. You can either check out what’s available on our website or by calling in to our 24/7 sales team on 13 19 17 for assistance in looking into available plan and service options once we run a few checks for you.

      – Tal

  9. Hopwood Peter says:

    Well done! My changeover to NBN and FetchTV was painless and straight-forward, thanks to good hardware and instructions I could not fault. iiNet is a professional outfit, supportive and responsive.
    Just don’t let your parent TPG offer anything you don’t!

  10. John Blainey says:

    My connection with iiInet effectively dates from when I joined Eagle about 25 years ago.
    I feel well served throughout that time.

    But I feel particularly appreciative of the support iiNet provided when I had to change to NBN recently. Although over 90 and not the most technically adept, I was able to find my way through the details of re-connecting to the new thing within an hour or two, with your helpful documentation and a call or two to your service people. Most of my friends have not had as easy an adjustment. Well done, iiNet.

  11. AZIZ O. MOUSTAFA says:

    QUITR HONESTLY, I AM NOT WORRIED WHEN DO I GET CONNECTED TO NBN, I AM QUITE HAPPY WITH
    YOUR PERFORMANCE.
    JUST FOR THE RECORD, HOW AM I SITUATED WITH
    NBN INTRODUCTION, AND WHEN, APPROXIMATELEY DO I EXPECT TO BE CONNECTED. IN ADDITION,
    WILL THERE BE ANY EXTRA COSTS? OTHER THAT
    WHAT YOU ARE CHARGING ME NOW?
    PLEASE ADVISE.
    THANK YOU

    • Leo Yarnold says:

      Hi Aziz,

      Thanks for asking!

      Due to privacy concerns, we aren’t able to answer some of your questions here, however, if you’re able to e-mail us your details to iionline@iinet.net.au, we can arrange for a staff member to reply and lend a hand. Just reference this post!

      – Leo

  12. Barry Stroyan says:

    why is my wify always dropping out on my tv i am a pensioner and cannot afford a tech to fix it

    • Tal Waterhouse says:

      Hi Barry,

      It’d be hard to narrow down a specific reason for the WiFi dropping between your modem and TV without trying out some local testing to narrow down and rule out common factors. Have you spoken to our support team on 13 22 58 for assistance in getting this fixed up wherever possible?

      – Tal

  13. Kathleen Mitson says:

    I am extremely happy with you as my internet provider. Your customer service is great!

  14. John Rumley says:

    IINET has big company top performance with the feel of a intimate caring small operator who cares about its customers. Always ready to respond to a call for help.

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