iiNet has been named as Australia’s best NBN™ provider! A leading consumer advocacy group, recently compared NBN™ performance with other providers over the past six months and iiNet has come out on top!
Over a six month period between January and June this year, iiNet recorded the highest overall ranking of 78%, the best satisfaction rating from our customers, and the best speed scores.
See for yourself why iiNet came out on top as the best NBN™ provider in regards to performance and customer satisfaction in the recent major nationwide survey here.
We’ve been working with the internet since the dial-up days and our experience has shaped us into the NBN™ experts. While the internet has changed a lot over the years, we continue to support you as Australia moves to the NBN™. We set ourselves apart from our competitors with industry-leading customer service and by offering unlimited downloads at affordable prices.
We’d like to say a huge thanks to the iiTeam for their continued hard work, passion and dedication in providing awesome customer service 24/7 and connecting Aussies to the NBN™.
We’re proud to be a national leader in customer service with a commitment to delivering great value, fast broadband internet with options to suit every family’s needs.
If you have a question about which NBN™ plan is the right one for you, let us know in the comments section!
Join Australia’s best NBN™ provider!
This article was written before today’s results for speeds we’re announced. Also today’s news is from a different party, not Choice.
Not surprised really, always said you were the best
Congratulations IINet. I concur! As a customer for 13 years I have been well satisfied with all aspects of IINet’s service. I’m happy to have recommended IINet to many people who have asked my opinion. None of them has been disappointed. Great work!
IINETs NBN has been good for me, telephone support if needed had been terrific and you get to speak to a person. I personally have not had any technical issues just mobile support queries.
been a customer for aprox 9 years and no intension of leaving yet
My only reservation is that with my currant plan with iiNett at $59.99 i receive free national and local phone calls, and if i take up the new NBN 12 iinett $59.99 deal then it means i would have to pay for phone calls, thus making me worse off, Going on for 7 years with iinett and i use use very little data, so why should i now have to pay as i go with my phone calls, this will make me worse off as i am a pensioner, I may be forced to have to use my Amaysim mobile for NBN if i cant receive a fair deal with iinett cheers terry
Thanks for getting in touch!
We’ve edited your post to remove your personal contact details in order to preserve your privacy. We’d like to arrange for staff to get in touch with you to discuss your options. Are you able to e-mail us directly with your details? Please e-mail email@example.com and we will have a staff make contact to lend a hand.
With iiNet on adsl2 at moment. Any issues changing over to NBN?
Will check you out, my contract expires this month with Telstra
What can you offer ?
Well done! My changeover to NBN and FetchTV was painless and straight-forward, thanks to good hardware and instructions I could not fault. iiNet is a professional outfit, supportive and responsive.
Just don’t let your parent TPG offer anything you don’t!
My connection with iiInet effectively dates from when I joined Eagle about 25 years ago.
I feel well served throughout that time.
But I feel particularly appreciative of the support iiNet provided when I had to change to NBN recently. Although over 90 and not the most technically adept, I was able to find my way through the details of re-connecting to the new thing within an hour or two, with your helpful documentation and a call or two to your service people. Most of my friends have not had as easy an adjustment. Well done, iiNet.
QUITR HONESTLY, I AM NOT WORRIED WHEN DO I GET CONNECTED TO NBN, I AM QUITE HAPPY WITH
JUST FOR THE RECORD, HOW AM I SITUATED WITH
NBN INTRODUCTION, AND WHEN, APPROXIMATELEY DO I EXPECT TO BE CONNECTED. IN ADDITION,
WILL THERE BE ANY EXTRA COSTS? OTHER THAT
WHAT YOU ARE CHARGING ME NOW?
Thanks for asking!
Due to privacy concerns, we aren’t able to answer some of your questions here, however, if you’re able to e-mail us your details to firstname.lastname@example.org, we can arrange for a staff member to reply and lend a hand. Just reference this post!
why is my wify always dropping out on my tv i am a pensioner and cannot afford a tech to fix it
I am extremely happy with you as my internet provider. Your customer service is great!
IINET has big company top performance with the feel of a intimate caring small operator who cares about its customers. Always ready to respond to a call for help.
What a load of rubbish. I was with westnet for 14 years and had no problems. As soon as I changed to NBN, what rubbish. The connection is very up and down, even watching Netflix is a problem.
We’re so sorry to hear this – we expect and want better for your NBN connection. If you can, please e-mail us, with your details, to email@example.com. We can then take a look at the connection from our side and organise for our team to give you a call to lend a hand.
This is a joke.
They failed to turn up TWICE to connect me to NBN and just put me back of the queue.
I have now been put back 2 1/2 months!!
They even charge $10 more per month for their ViiP service.
Nobody calls back, nobody returns emails and I have to contact them about the failures
I have been with them for 11 years
This is disappointing to hear, as, like all providers, we’re dependent on NBN and their technicians to attend and complete connections when requested.
We’d like to lend a hand with this. Could you please e-mail your details through to us, citing this post, to firstname.lastname@example.org. We can then step in and arrange further assistance.
Been with Westnet/ IiNet for 13 yrs, Since changing to the NBN with IiNet, this household has had nothing but trouble with connection- weekly calls for customer support with I’m afraid too many reference numbers to type here. Lucky to have a D/L connection speed above 0.95 mbps and our U/L is at 17.0 mbps ( this is a warning sign already) after 6 months of hardly any connection and barely logging on the internet, IiNet/ Westnet always serve us another issue to deal with 2 modems in 5 months, faults in line, Port was replaced & Telstra billed us heavily, then another line fault, was told it’s the ” Jumpers ” now again, last night another excuse ” it was our Modem that must be faulty” only thing working in our house regarding internet is our mobile phone always asking for internet support ( house phone with internet doesn’t work). No emails, no help, No stable internet connection but our payment of money has no problem reaching the company! next move is formal complaint, then Telecommunications Ombudsman.
Thanks for getting in touch, we do appreciate it!
We’ve been able to locate your details and can see that staff have pushed this to NBN has a fault. We’ve asked that this be addressed so this can be investigated, as we want you to have the best connection possible.
Also, you’re always welcome to engage the Complaints Handling Policy, as found here:
Having said the above, we also want to know if you’re unhappy with the progress of this – you’re more than welcome to e-mail us about this directly, citing your post, to email@example.com and we’ll be more than happy to jump in.
I have been with iinet for 15 years, and up until i switched to NBN, i had great service. Now i pay for a 50mb connection which never breaks 20mb! Constant drop outs, some nights it drops out several times in a short time. I wish i could have my ADSL2 connection back….. it gave Very little trouble ever. Better than this unreliable garbage our government served up…..
That’s a concern to hear, but we can help out! Dropout issues and speed issues are interlinked, but they can be beaten with methodical troubleshooting and faulting. Please e-mail us with your details, citing this thread, to firstname.lastname@example.org and we can jump in to lend a hand.
I am due to forced to change over to NBN by February After all the problems I hear about, am not looking forward to this. My land line has caller id, this is handy as about 65% of my calls are scams, does iinet nbn have this feature?
You most certainly can have Caller ID on your phone service when going to NBN.
My novus-csm toolbox has stopped logging data consumption again.
I wanted my wife to be added as a Billing Contact in my novus-csm toolbox but she has been added as a ‘user’
How do i contact novus-csm?
We’ve edited your post to remove sensitive personal details. Would you mind e-mailing us instead, with your details,to email@example.com? We can then have staff give you a call to assist.
After trying for over 3months to get nbn fixed I give up
I pay 119 a month and got a refund of $6.45 what a joke
Very poor poor poor iinet crap service
Hi M Hanley!
Thanks for taking the time to comment! We always want to ensure services are running at their best, given the infrastructure in place and would love to see that this is followed up on. If you could shoot us an email to iiOnline@iinet.net.au with your availability, we’d love to arrange someone to get in touch and lend a hand in getting your service and account back on track!
I have had the worst experience with iinet and nbn. First it wasnt explained to me that my landline would be cut off without warning a week before i would receive a modem.My elderly mother with a heart problem cant stay here without a landline as her care alarm wont work. I have been lied to repeatedly about when i will receive the modem which they apparently forgot to order in the first place. Phones and internet cut off monday and modem ordered tuesday to arrive in 5 days maybe. They sent me a tracking number today but guess what? Star track doesnt recognise it. Surprise surprise. Disgusting.
Hello Sue, thanks for posting. If you have any concerns regarding the installation and provisioning of this service we’d be happy to help. Please send your details to iiOnline@iinet.net.au and we can look into what’s happened and arrange for a representative to get in touch to follow up further.
Say no to nbn with iinet. They will not treat you right.
Thanks for bringing this to us, as we can help!
We want to ensure we’re resolving any problems you may have. Please feel free to e-mail us directly, citing this post and along with your customer details, to firstname.lastname@example.org and we’ll happily do what we can.
My only gripe is that I’ve been with westnet for 10 years and I switched to satellite and I’m paying $64.99 per month + phone and line rental for 60GB peak ,190GB off-peak the 60GB doesn’t last a month when you want to watch Netflix or YouTube video’s when the 190GB doesn’t get used . So why can’t you have unlimited data like another provider does which I might go to once my contract ends.
Thanks for getting in touch!
Unlimited data plan are something that is not able to be offered on NBN Sky Muster Satellite connections, as these are strictly controlled by NBN. Satellite connections have very limited capacity, so they aren’t able to support the amount of data use customers are wanting to engage in. Bear in mind that there are only two satellites in orbit! As a provider, we’ve chosen to push our data limits to the absolute maximum NBN allows for. Going post those limits will see the risk of NBN slowing the customer’s connection down themselves. This is something we want to avoid.
Just on your reply my daughter and son-in-law have satellite NBN with the provider that I would be looking at if I can’t get any satisfaction and theirs is unlimited data
We’ve taken a few moments to research this, as we do want to ensure that we’re offering the best value we can. There are no unlimited data plans available in Australia for NBN Sky Muster services, no matter the provider. This is due to the fact that NBN has set strict data limits on Sky Muster satellite connections and controls the data allowances closely. You may be mistaking a fixed line service for this instead.
We aren’t on nbn yet but our internet over the 6 months has been shocking
Every time we ring they reset and say all is good, but all is not good
After over 12 years with iiNet, Telstra is looking good
Thanks for taking the time to share your experience. We’re always committed to ensuring that services perform the best that they can given the infrastructure provided. That being said, if the service is routinely slowing down and needing a bump from our end to get back up and running, we’d certainly prefer to try get to the bottom of the matter.
When speeds are slowing down and you lift your home phone receiver is the dial tone nice and clear or is there static or crackles and pops occurring? This would indicate there may be a phone line fault, which can very much cause similar troubles to what you’ve mentioned here. If there is any line noise, I would certainly recommend giving your phone provider a call to have a fault lodged as this would very likely resolve your internet speeds in the same breath.
iiNet used to have great service. Not anymore. My phone and internet have been out for almost 3 weeks. iiNet say it is up to Telstra to fix the line. Telstra say don’t talk to us, you need to call iiNet. Very disappointing for long term customers to be told all we can do is wait or change phone plans to get more data. No indication of how much longer we have to wait.
Thanks for taking the time to share! Faults on the ADSL network when raised to Telstra are raised to the Wholesale arm of Telstra and are a very different entity with no public facing presence. In situations where there is a widespread outage, the wholesale technicians work to ensure that the cause is discovered and rectified as soon as possible.
That said, we were able to locate the account and we do appear to be overdue an update from wholesale and have requested that the team follow up with you today to ensure there is as much transparency as possible.
I’ve been with Iinet for over 10yrs now .. previously a Ozemail user, and wouldn’t even consider leaving!. Always had great customer service when and if needed (A rarity). Bit of a hitch when switching to NBN, NBN Tech said it was NBNs fault, they double book everyone. Definite Iinet fan!.
Having been with iiNet for more than 21 years, I have nothing but praise for the service and assistance…not to mention their helpful and professional attitude. Any reported problem [rare, very rare] is given immediate attention and followed up. Our switch to NBN was perfectly seamless and all the possible ‘hiccups’ that might occur were pointed out by staff clearly, in detail and well in advance of the changeover. I can not fault iiNet in any fashion.
Been with iiNet for 4 years on ADSL2(4.65MBPS) as that was all that was available in my area, greystanes. Customer service was always great. Waited patiently for NBN and the team at iiNet kept me well informed of dates for install, finally had it installed and boooom 95mbps down and 37 up … over the moon .. Well down iiNet.
Been with iiNet over 6 years and ADSL2 was never a problem and when it was I got great service from iiNet … then NBN came along! The accounts department charged me for ADSL2 plus NBN, a new Fetch mini plus 2 more I didn’t have, they charged me for the Ultimate TV pack plus the 2 packs I do have, the phone land line had been down for over a month while they changed to VOIP and they stuffed up the phone number 3 times yet I still got charged for that too! When I questioned my bill they had the gall to say it was correct! I asked them to look at my last 3 bills and compare them to what they were trying to charge me for and they relented and credited me for all the overcharges. I have had so many open Tasks with iiNet the past 2 months I can’t keep up. What happened to the great service and knowledgeable staff I used to deal with? Not happy iiNet!
Thanks for taking the time to bring this to us! We’re always keen to resolve any outstanding issues you may have, so if you’re able to, please feel free to e-mail us directly with your details to email@example.com and being sure to mention your blog post here. We’ll be happy to assist!
Great service it used to be until TPG took over. I am on NBN now and so far no complaints with the service except its a bit slow first thing in the morning.
My complaint which they seem not able to solve – my iiPhone Residential number was transferred to NetPhone and all calls are free. Except my calls are still being charged to the iiPhone Residential which doesn’t exist as we cannot use it after the changeover.
This is really the only problem we have had in over 23 years as an iinet customer. Don’t like writing bad reviews but it’s getting close to one unless they can solve this simple problem.
Have created 2 tasks to deal with this. I was rung up for the first and thought the problem was solved but come to think of it the person in South Africa did not really understand .the problem nor could I really understand her. Noy her fault.
Pity iinet don’t have Australians answering queries
We’d love to help with this as we want to make sure that your phone calls are being charged correctly. Would you mind getting in touch with us directly via iiOnline@iinet.net.au? Please include your details and make mention of your post here. We’ll then have the team correct the phone charges for you.
Just saw the news and Telstra was fifth, not third as you put it?