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NBN + Business: Caitlin Moffat Design Case Study

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Australia is a nation of businesses. There are over 420,000 businesses that rely on the NBN™ network to conduct their business and each month 20,000 are added to the rollout footprint.

Email communications, digital stores, website management, customer enquiries; they all rely on the internet. The rollout of the NBN™ infrastructure means that even faster internet speeds are available to most Australian businesses. This allows businesses to move operations online, have more cloud based systems for access by all staff anywhere at any time, and ensure they can provide the best customer service experience possible.

Connecting Small Businesses

Meet Caitlin Moffatt. Caitlin runs her own graphic design and illustration business, Caitlin Moffatt Design.

Based in Kingston Beach, Tasmania, Caitlin designs websites, magazines and other publications for both local and interstate clients. For each project that she takes on, Caitlin aims to design quality material that fits the client brief in a clean, creative and innovative way. Her work has appeared in Bunnings Warehouse catalogues, the Australian Doctor Magazine, Fremantle Art Centre Press, Tasmanian Bride and the University of Tasmania’s Alumni magazine.

As a freelance graphic designer, Caitlin runs a variety of applications simultaneously on her desktop.  Dealing with large files in multiple programs such as Adobe Suite, Bridge and Acrobat, all while having emails and the web open, means that a reliable internet connection is a must!

Supporting your Business

Caitlin was struggling to maintain a good internet connection at work from a non-iiNet provider. As the business continued to grow rapidly, there was a strong need for online systems that assisted her in managing operations and ensuring that things ran smoothly. Her IT company at the time suggested trying out iiNet’s small business packages for her workplace. Enter iiNet’s Small Business NBN™ plan.

Caitlin now uses iiNet’s Small Business NBN™ services to ensure that her programs run efficiently, especially when it comes to crunch time and the work load increases. With a lot on her plate, and managing the businesses solely by herself, the option to bundle all her internet and phone services together in one bill delivered increased savings, less hassle and one easy payment each month.

“Bundling everything together in one bill, really helped to reduce my operational costs and save invaluable time. I now get one bill for the NBN connection, VoIP, web hosting, Hosted Exchange and mobile phone plan – pretty much all I need to run my business,” says Caitlin.

iiNet’s Business Support Team gives you access to priority support when you need it, so you can focus on getting down to business while we take care of the technical stuff.

“Other providers have since knocked on my door to try and sell me a ‘better’ NBN deal but really couldn’t match what iiNet offered in terms of cost and service. What’s more, the customer service staff have no problems in letting me know how I can reduce my costs or make the most of my existing products,” explains Caitlin.

“If I do have a problem, iiNet customer service always rings me back, a much better alternative to listening to dreadful on-hold music for hours! I would suggest iiNet to anyone looking for a value-for-money package with excellent customer service.”

Whether your business focus is to grow your customer base, or simply keep communication channels open for existing customers, having a reliable internet connection is essential. How can you be sure that your business is ready for the next digital revolution? Connect with the iiNet Small Business Team.

Caitlin was struggling to maintain a good internet connection at work from a non-iiNet provider. As the business continued to grow rapidly, there was a strong need for online systems that assisted her in managing operations and ensuring that things ran smoothly. Her IT company at the time suggested trying out iiNet’s small business packages for her workplace. Enter iiNet’s Small Business NBN™ plan.

Caitlin now uses iiNet’s Small Business NBN™ services to ensure that her programs run efficiently, especially when it comes to crunch time and the work load increases. With a lot on her plate, and managing the businesses solely by herself, the option to bundle all her internet and phone services together in one bill delivered increased savings, less hassle and one easy payment each month.

“Bundling everything together in one bill, really helped to reduce my operational costs and save invaluable time. I now get one bill for the NBN connection, VoIP, web hosting, Hosted Exchange and mobile phone plan – pretty much all I need to run my business,” says Caitlin.

iiNet’s Small Business Support Team gives you access to priority support when you need it, so you can focus on getting down to business while we take care of the technical stuff.

“Other providers have since knocked on my door to try and sell me a ‘better’ NBN deal but really couldn’t match what iiNet offered in terms of cost and service. What’s more, the customer service staff have no problems in letting me know how I can reduce my costs or make the most of my existing products,” explains Caitlin.

“If I do have a problem, iiNet customer service always rings me back, a much better alternative to listening to dreadful on-hold music for hours! I would suggest iiNet to anyone looking for a value-for-money package with excellent customer service.”

Whether your business focus is to grow your customer base, or simply keep communication channels open for existing customers, having a reliable internet connection is essential. How can you be sure that your business is ready for the next digital revolution? Connect with the iiNet Small Business Team.
Connect your business to an iiNet NBN™ plan!

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