Back in November 2017, NBN Co issued a media release advising that they were putting the NBN™ HFC rollout on pause so they could undertake works to improve customer experience. These works included tasks such as infrastructure development and revised processes to make sure that future NBN™ HFC connections are straightforward and completed within reasonable timeframes.
Fast forward to May 2018 and those works are now completed! That means that the pause on the NBN™ HFC rollout is officially over, so Australians in the NBN™ HFC footprint can start placing orders for NBN™ HFC plans as soon as their address is marked by NBN Co as “Ready to Connect”.
Rather than un-pausing all addresses in one go, NBN Co will be taking a staggered approach to make sure that things go smoothly and that there’s sufficient technician availability in newly un-paused areas. This staggered release began in late April 2018 and according to the current plan, it will continue through to July 2018.
If you’re not sure what all this means for you and your home, have a read of this article and we’ll set things straight for you.
Just like any other type of NBN™ technology, the best way to check if your home can receive NBN™ HFC is to check your address for eligibility on our website. The address checker will tell you if your home is or isn’t ready to order NBN™ yet, as well as which type of NBN™ technology will be used for your connection.
If NBN™ is ready to go at your address, you can jump straight into placing an order for your preferred plan. If it’s still a few months away, you can place a pre-order instead – read on to find out how!
As we explained earlier, NBN Co is taking a staggered approach to un-pausing the NBN™ HFC rollout so even if your home is in the NBN™ HFC footprint, you may not be able to order just yet. Don’t stress – we’ve got you covered with our NBN™ pre-orders!
You can pre-order your iiNet NBN™ plan if your address is going to be NBN™-ready within the next 3 months. Once your pre-order is lodged, we’ll keep an eye on things for you and get the ball rolling on your connection as soon as NBN Co gives us the green light to get started. It’s a hassle-free way to get connected because you won’t have to keep checking up on the status of the NBN™ rollout at your address. We’ll make sure you get connected as soon as possible with our industry-leading customer service.
There’s a chance that your address is still a long was off from being NBN™-ready, even if it is in the planned NBN™ HFC footprint. If you can’t place an order or even a pre-order yet, don’t fret. You can still get us to look after things for you by joining our NBN™ Interest Register.
All you have to do is fill out your preferred contact details and we’ll keep you in the loop about the progress of the NBN™ rollout at your address. As soon as you’re able to pre-order or order NBN™, you’ll get an email and/or SMS from us to let you know. Too easy!