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NBN™ HFC rollout is back on again

NBNHFCunpauseFEATURE

Back in November 2017, NBN Co issued a media release advising that they were putting the NBN™ HFC rollout on pause so they could undertake works to improve customer experience. These works included tasks such as infrastructure development and revised processes to make sure that future NBN™ HFC connections are straightforward and completed within reasonable timeframes.

Fast forward to May 2018 and those works are now completed! That means that the pause on the NBN™ HFC rollout is officially over, so Australians in the NBN™ HFC footprint can start placing orders for NBN™ HFC plans as soon as their address is marked by NBN Co as “Ready to Connect”.

Rather than un-pausing all addresses in one go, NBN Co will be taking a staggered approach to make sure that things go smoothly and that there’s sufficient technician availability in newly un-paused areas. This staggered release began in late April 2018 and according to the current plan, it will continue through to July 2018.

If you’re not sure what all this means for you and your home, have a read of this article and we’ll set things straight for you.

How to check if your home can receive NBN™ HFC

Just like any other type of NBN™ technology, the best way to check if your home can receive NBN™ HFC is to check your address for eligibility on our website. The address checker will tell you if your home is or isn’t ready to order NBN™ yet, as well as which type of NBN™ technology will be used for your connection.

If NBN™ is ready to go at your address, you can jump straight into placing an order for your preferred plan. If it’s still a few months away, you can place a pre-order instead – read on to find out how!

Take care of it now with an NBN™ pre-order

As we explained earlier, NBN Co is taking a staggered approach to un-pausing the NBN™ HFC rollout so even if your home is in the NBN™ HFC footprint, you may not be able to order just yet. Don’t stress – we’ve got you covered with our NBN™ pre-orders!

You can pre-order your iiNet NBN™ plan if your address is going to be NBN™-ready within the next 3 months. Once your pre-order is lodged, we’ll keep an eye on things for you and get the ball rolling on your connection as soon as NBN Co gives us the green light to get started. It’s a hassle-free way to get connected because you won’t have to keep checking up on the status of the NBN™ rollout at your address. We’ll make sure you get connected as soon as possible with our industry-leading customer service.

Not ready yet? No worries!

There’s a chance that your address is still a long was off from being NBN™-ready, even if it is in the planned NBN™ HFC footprint. If you can’t place an order or even a pre-order yet, don’t fret. You can still get us to look after things for you by joining our NBN™ Interest Register.

All you have to do is fill out your preferred contact details and we’ll keep you in the loop about the progress of the NBN™ rollout at your address. As soon as you’re able to pre-order or order NBN™, you’ll get an email and/or SMS from us to let you know. Too easy!

Check your address for NBN™ today

22 comments

  1. Ian says:

    .. so what happens when nbn stuffs up, puts aan aerial HFC connection 30 metres away from your existing iiNet ADSL (and phone) connection on the other side of the house? and refuses to do anything about it?

    And all that after telling you initially IN WRITING that it would be underground and terminate next to the existing ADSL connection box

    • Leo Yarnold says:

      Hi Ian,

      This is not what we want to see. The installation can be appealed via discussion with NBN’s own Solutions team, which can be contacted on 1800 687 626.

      – Leo

  2. Ian Cargill says:

    Nice article, but nowhere does it way what HFC is! Am i supposed to know?

    • Brianna Burgess says:

      Hi Ian,

      Thanks for reaching out to us! You certainly aren’t expected to know, however as we have been writing about NBN HFC for awhile now so we try not to rehash/bring it back to basics every time for the sake of regular readers. Here is an article from the very start which should be perfect for you: http://blog.iinet.net.au/the-nbn-hfc-technology

      Sing out if you have any questions!

      – Brianna

  3. JOHN EDMUNDS says:

    I was told by one of your representatives that there was no benefit to switch to NBN from our current plan, (V2 something-or-other), that what we already have is as fast as we’ll get. ???
    I was also told by one of your competitor’s representative, that it was compulsory to switch to the NBN, which I hear has got them into legal trouble.
    Everything is pretty confusing, don’t you agree?

    • Leo Yarnold says:

      Hi John,

      Lets give you some clarity here:

      If you’re already connected to our own iiNet Cable network in Victoria, or the iiNet VDSL2 network in the ACT, there is no need to switch to the NBN – you can stay on our network. If you’re in an area where we don’t have these connection types (ie, where there’s currently only ADSL) then you will eventually need to switch to NBN, unless another provider rolls out an alternative network in your locale.

      – Leo

  4. Gloria Pont says:

    We have had no problems connecting to nbn but we live in a relocatable home park and half of the people here have lost their home phones due to lack of knowledge of the people they send out to connect them. I cannot help them with iinet because they do not have internet. (glad I switched from telstra 10 years ago and went with iinet)

  5. Gerald Morton says:

    Hi. I am a HFC NBN client that is also a business. when you moved me from ADSL to NBN my business status was dropped to residential. I am still a business customer and I need to bring my second landline over to my connection. My current landline with you is used as incoming only. I plan to go to NBN 50 but need the second line issue to be fixed. NBN co told me it is up to you to setup a business connection or file a complaint to the Ombudsman

    • Brianna Burgess says:

      Hi Gerald,

      We’ve managed to track down the account and can confirm both the ADSL and NBN have always been classified as a Residential grade service. We will arrange for a Representative to get in touch with you to discuss this further and options available to make the switch to Business if that better suits. Speak soon!

      – Brianna

  6. Matt G says:

    All I would like is a service that doesn’t drop out 15 times a day – and seemingly always at peak times at night.
    It is becoming apparent that the fees charged for connecting to NBN should be getting refunded in part due to the service not being fit for purpose.

  7. john Cheeseman says:

    So you have solved the problems with HFC. So why do I still get constant dropouts.

    • Leo Yarnold says:

      Hi John,

      The issues were to do with NBN at its NBN HFC network directly, not with providers. Having said that, dropouts are concerning and we do suggest completing troubleshooting. The best way to start is to disable Wi-Fi in the modem and connect a computer or laptp directly to it. Monitor the connection over the next few hours to a day and take not of what lights go out on the modem if the connection drops out.

      – Leo

  8. Loc Duong says:

    I did not see the technology for my address after clicking on the suggested ink in the article: “to check your address on our website. The address checker will tell you if your home is or isn’t ready to order NBN™ yet, as well as which type of NBN™ technology will be used for your connection.”

  9. Aaron Jupp says:

    Can you please let me know why Telco’s are “capping” Mobile broadband speeds?
    Ie. 12mbps DL?

    And it’s not a some are some aren’t.
    For example on a PHONE plan you can get speeds near a tower up to 50 or 100+ Mbps DL depending on the provider.
    Yet in the SAME apartment, with a “4g broadband plan” regardless of the company because the cap is done at the modem and the supplier covers like 4 telcos. It’s a 12mbps speed limit? It even states it in the terms and conditions.

    Why are you ALL doing this?
    It’s not unlimited they are 180gig, 200gig plans etc so why???

    I just ask because this WOULD SOLVE SO MANY UNHAPPY PEOPLE’S ISSUES!

    If they knew they could simply do a speed test with their phone and know they will get that or BETTER if they choose broadband via mobile towers?? It’s like telco’s are holding this back for some reason? Am I missing something here??

    • Brianna Burgess says:

      Hi Aaron,

      We don’t offer Mobile Broadband services so this isn’t applicable to us, nor are we able to comment why other providers may be doing this. If you believe your Mobile Broadband service is being capped, best to approach your provider so they can investigate.

      – Brianna

  10. Jon Price says:

    Hi. Keep wondering how it is that, often, when checking our NBN download speed on Ookla (because using links is proving oroblematical) we get readings anything between an excellent 46 mbs and 1.8 mbs, often within minutes?
    Is this manifestation likely to be the cause of difficulties in reading, say, links in Guardian daily news, etc?

    • Brianna Burgess says:

      Hi Jon,

      We wouldn’t expect your NBN connection speed results to fluctuate so dramatically. We will need to run through some troubleshooting with you to determine what is causing this to occur. First step would be connecting a device via Ethernet cord to the modem or NBN connection unit (if applicable) to test if the fluctuations still occur. Let our Support (13 22 58) team know if you hit any obstacles or to supply the results of the above test. We’re confident they will be able to assist!

      – Brianna

  11. Doug Borrett says:

    I pre ordered my NBN connection in I think September/October 2017 on a 24 month contract and was told it should be available about mid December, still waiting 6 months later, (mind you they did say which year), now I am wondering if I was conned because when I check( the location availability it says NBN isn’t available at my location.
    Not Happy iiNet. I have been putting up with slow speed for about 6 years now ( 3mbps) and fed up with it, this isn’t a 3rd world country we are talking about here, although I sometimes wonder with these speeds.
    Finished venting my frustrations now.

    • Brianna Burgess says:

      Hi Doug,

      We can understand your frustrations and excitement for NBN to become available in your area. As NBN are responsible for the roll out, we’ll need to wait until they’ve completed all work required for the area to be serviceable. It’s great to hear you have pre-ordered NBN, as you’ll be one of the first we call to submit the order when the area goes live. We’ll keep you posted!

      – Brianna

  12. Rob Cains says:

    I provide ICT support for a small organisation in the same suburb that I live in and they are having all sorts of problems getting themselves connected to the NBN. For the last few months we have been working toward a estimated connection date of August. I have discovered from iiNet that their estimated connection date is now November. Their current ADSL2+ data connection is barely able to support anything beyond a single user, so much so that they have had to resort to using a mobile data solution. From another supplier! While my own NBN HFC connection (with another supplier) is running quite well. I strongly feel that my clients have been overlooked during the rollout as the are surrounded by connected properties and were within a few tens of metres of FTTC teams when they installing that solution for the other half of our suburb. This experience has left me shaking my head in disbelief. I’m off to nag NBN Co again on the subject.

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