In order to help Australians make informed choices when it comes to the NBN™, iiNet is amongst the first Internet Service Providers to follow recommendations from the Australian Competition and Consumer Commission (ACCC) to advertise typical evening speeds for NBN™.
These speeds measure the typical download speeds nationwide between 7PM to 11PM (local time). This is when the network is busiest and performance issues such as congestion are the most likely to occur, so measuring speeds during this period provides more realistic information about the speeds you can expect to experience on the NBN™.
As of 2 October 2018, iiNet advertises the following speeds for NBN™ FTTP, FTTB, FTTN, FTTC & HFC services:
iiNet Business NBN™ services measure typical speeds during weekday business hours (i.e. 9AM – 5PM local time) as this is more useful to business customers. Visit our website to see these speeds.
As explained in Connecting to the NBN™ Network, NBN™ FTTN/FTTB services use copper cabling to connect the customer’s premises to a Node or Main Distribution Frame. You can check the NBN™ technology available at your address on our website.
The length and quality of this copper cabling has a significant effect on the customer’s connection speed, particularly in areas where NBNCo has installed fewer Nodes than originally planned, resulting in increased cable length.
Additionally, NBN™ FTTN/FTTB networks will typically run slower during the 18 month transitional period (known as the coexistence period) after NBN™ first goes live. This is required in order for NBN™ FTTN/FTTB to coexist with legacy non-NBN™ services. After 18 months, legacy copper services are typically disconnected and NBN™ FTTN/FTTB performance improves.
As per the ACCC’s guidelines, NBN™ FTTB, FTTN and FTTC customers will receive an email within the first month of connecting with us, advising what the maximum attainable speed on their connection is. This will help you choose an NBN™ that suits the capability of your connection. We’ll waive any downgrade fees associated with changing plans based on this information.
In the event that your underlying connection cannot support the full speed on your chosen NBN™ plan, your email will outline available compensation options to ensure that you are not paying for a speed that your underlying connection cannot physically support.
iiNet has a serious commitment to providing the Australian public with the information they need in order to make informed decisions when choosing an NBN™ plan. If you need a hand choosing a plan, please contact us.
For more information about ACCC’s guidelines, visit accc.gov.au.