Sales Customer Service Representative Tristan Cornall- Reilly has been hard at work over the past 12 months studying to become even better at customer service through iiNet’s customer contact certificate 3.
With several of our CSRs involved in the course, we’re happy to have yet another staff member add to their qualifications. Being that you may end up on the phone to Tristan at some point the next time you contact iiNet, we felt it was a great opportunity to introduce you the man behind the voice on the phone.
What does it mean to have passed the certificate 3 in Customer Contact at iiNet?
I feel a great sense of achievement. In past jobs I have requested to apply for the certificate 3, but have been knocked back. To finally get the opportunity to take part in it was great.
What do you hope to pursue with the qualification?
Hopefully a higher position within a call centre environment. Fingers crossed it also opens other doors, I’d like to be involved in really anything with a customer service background.
What usually decorates your desk?
Car posters, a can of ‘Mother’ and a picture of my son and daughter
What is the most rewarding part of your job?
Just being able to help customers connect to the right internet plan suited to them.
Where were you before you came to be at iiNet?
Well I was born and bred in Victoria, then I live in Queensland for a little while and then I moved interstate to Perth. In the workforce I’ve done a number of different jobs working with statistics. I also worked at Kmart night fill, as a ride operator at Dreamworld, as a CSR at Telstra then I finally found my place at iiNet.
Being here for one year and loving it.
Do you have a nickname?
Twisty. Still not sure how it came about, haha.
Your most embarrassing moment?
Locking my keys in my car, while the car was running.
Who do you idolise and why?
Peter Brock. His passion for the sport he loved and the passion and dream he had for life was to envy. A famous quote by the great man “Follow Your Dreams” says it all.
What’s the best piece of advice you’ve ever been given?
I’ve lost count. There have been too many keeping me out of trouble.
What would you say is your most annoying habit?
Talking about the weather. If there is a storm coming, I won’t stop talking about it. That would be thanks to my uncle who works for the Weather Bureau in Melbourne.
If you could go back or forward in time, where would you go?
Going back in time when there were dinosaurs, that would be pretty sweet.