Save money and time when you move your ‘net with Westnet!

When it comes time to move, did you know that you can take your internet with you? That’s right! While we may not be able to help you pack boxes and move the TV, we can make sure you get settled in at your new place with the best broadband plan to suit your needs.

Moving is made easier with Westnet. Whenever and wherever you move in Australia, our movers team are here to help you find the perfect plan for locations near and far! You can keep your phone and email address and remove the fees. Our Movers team will sort everything for you.

We’ve sat down with Zoe from the Westnet Movers and Shakers to get some tips and tricks that will help you move your internet with ease. The Westnet movers team motto is “I like to move it, move it!” – so are you ready to move?!


How do I arrange to relocate my internet?

There are three options:

1. The easiest and quickest way is to give our Westnet movers team a call on 1300 786 068;

2. Alternatively,  you can submit an online query on our website and we’ll call or email you back; or

3. Log into your MyAccount and arrange your relocation by going to ‘My Products’ > ‘Broadband’ > ‘Move house’.


When is the best time to contact the Westnet movers team? How much notice should I provide before moving?

We recommend contacting our Westnet movers team at least 2-3 weeks before your moving date so we can ensure everything is ready to go for you.


How can I save by moving with Westnet?

Not only will you save time by moving with Westnet, you will also save money. When you relocate with us, we’ll waive contract break fees on your existing Westnet broadband service.


Do I need to start a new plan if I move?

As long as the same type of broadband is available at your new address, you may keep your current plan. However, if you’ll be switching to a different broadband technology, you may need to change plans. The easiest way to see what’s available is to check your new address on our website.


Can I keep my current phone number and email address and take them to my new address?

When you move with Westnet we will ensure that you can keep your current email address and continue email as usual so you don’t have the hassle of having to update and move all your contacts across to a new email.

When you contact the movers team to lodge your relocation they’ll be able to check if you can keep your current phone number. Where possible, we’ll move your phone number to your new address.


Zoe’s top tips for making the change as easy as possible

1. Make sure previous tenants have cancelled their services at the new address. This will help speed up the process so that we can get your connection up and running as quickly as possible.

2. When viewing your new house, take note of how many phone/broadband sockets there are on the walls and which room(s) they’re located in. That way, when it’s time to move in, you know exactly where your modem can go or if you’ll need to purchase any network extension equipment or have a new socket installed before the service activates. This will make it easy to just plug and play once your new service is active!


That’s a wrap on our tips and tricks chat the Zoe from the Westnet movers team! If you have any further questions comment below so we can help you get on the move.



  1. Anonymous says:

    thank you for this info could be on the cards

  2. William Roome says:

    Very helpful. We will be moving in about three weeks time, so will follow the advice given here.

  3. Pam Neagle says:

    Thank you Westnen. As you are aware we are moving interstate,from sa to nt. We arrive in the NT. On Sat 16thMarch 2019. A few days later we will contact Westnet to set up internet and land line. Thank you Pam Neagle.

  4. Jonathan Hippisley says:

    This page is not entirely truthful. When they say they will allow you to keep your current plan they mean they will let you select a plan from their current range of plans. They will not allow you to move the plan you had at your old house to your new house, unless it suits them. That is unless it happens to be one of the plans they are currently offering.

    I have been with Westnet for many years. They were for many years a great ISP. The takeover by iiNet was not the end of the world, but since iiNet had been taken over by TPG, they have gone to the dogs. The once friendly support staff have become arrogant and intransigent.

    So if you are planning to move house, don’t be hoodwinked by the smooth talking on this page. Do your research on the alternatives, well before you move.

    • Leo Yarnold says:

      Hi Jonathan,

      Thank you for your thoughts, we do appreciate you taking the time to leave them!

      We’d like to counteract your points here as we strongly feel that they are not accurate and don’t reflect the vast experiences our customers have. We do strongly believe in our team; they work very hard to provide the best service possible and we’re justifiably proud of the awards we’ve won over the years as it is a testament to their efforts.

      When relocating, you most certainly can retain the plan that you’re on, provided that your new premises isn’t serviced by a different infrastructure type that renders your current service unavailable. For instance, if you’re moving from On-Net ADSL to On-Net ADSL, you can keep the plan you’re on; our team will need to manually change the plan back to what it was. If you’re moving from an area serviced by On-Net ADSL to an area that only has Off-Net ADSL available, then you’ll need to move to that product.

      We’re always able to help with any concerns that you may have and we’d love to hear from you. Please don’t hesitate to get in touch with us directly, via with your details and being sure to mention your post here – we’ll do whatever we can to assist!

      – Leo