Save money and time when you move your ‘net with iiNet

When it comes time to move, did you know that you can take your internet with you? That’s right! While we may not be able to help you pack boxes and move the TV, we can make sure you get settled in at your new place with the best broadband plan to suit your needs.

Moving is made easier with iiNet. Whenever and wherever you move in Australia, our movers team are here to help you find the perfect plan for locations near and far! You can keep your phone and email address and remove the fees. Our movers team will sort everything for you.

We’ve sat down with Zoe from the iiNet Movers and Shakers to get some tips and tricks that will help you move your internet with ease. The iiNet movers team motto is “I like to move it, move it!” – so are you ready to move?!

How do I arrange to relocate my internet?

There are three options:

1. The easiest and quickest way is to give our iiNet movers team a call on 1300 541 714;

2. Alternatively, you can submit an online query on our website and we’ll call or email you back; or

3. Log into your Toolbox account and arrange your relocation by going to ‘My Products’ > ‘Broadband’ > ‘Move house’.

When is the best time to contact the iiNet movers team? How much notice should I provide before moving?

We recommend contacting our iiNet movers team at least 2-3 weeks before your moving date so we can ensure everything is ready to go for you.

How can I save by moving with iiNet?

Not only will you save time by moving with iiNet, you will also save money. When you relocate with us, we’ll waive contract break fees on your existing iiNet broadband service.

Do I need to start a new plan if I move?

As long as the same type of broadband is available at your new address, you may keep your current plan. However, if you’ll be switching to a different broadband technology, you may need to change plans. The easiest way to see what’s available is to check your new address on our website.

Can I keep my current phone number and email address and take them to my new address?

When you move with iiNet we will ensure that you can keep your current email address and continue email as usual so you don’t have the hassle of having to update and move all your contacts across to a new email.

When you contact the movers team to lodge your relocation they’ll be able to check if you can keep your current phone number. Where possible, we’ll move your phone number to your new address.

Zoe’s top tips for making the change as easy as possible

1. Make sure previous tenants have cancelled their services at the new address. This will help speed up the process so that we can get your connection up and running as quickly as possible.

2. When viewing your new house, take note of how many phone/broadband sockets there are on the walls and which room(s) they’re located in. That way, when it’s time to move in, you know exactly where your modem can go or if you’ll need to purchase any network extension equipment or have a new socket installed before the service activates. This will make it easy to just plug and play once your new service is active!

That’s a wrap on our tips and tricks with special thanks to Zoe from the iiNet movers team! If you have any further questions comment below so we can help you get on the move.



  1. John. says:

    Rubbish. I have been an iiNet customer since ozemail. HoweveriiNet is not oompetitive with NBN so I will leave them soon when NBN is connected soon.

    • Leo Yarnold says:

      Hi John,

      We’re always happy to lend a hand, as we do want you to be happy and have the best solution to your needs as possible. Feel free to get in contact via and we’ll do our best to come up with a strong outcome for your needs.

      – Leo

  2. Phillip Horton says:

    What will happen if the resident is away over the time the NBN is to be installed

    • Leo Yarnold says:

      Hi Phillip,

      If there is an appointment for an NBN technician to attend, then this will fail and will need to be rescheduled for a later date (usually up to a week or more into the future). If you aren’t able to make an appointment, give us a call as soon as you can and we can reschedule any appointments with NBN for you. Don’t leave it for the day before, as it won’t be able to be rescheduled that late.

      – Leo

  3. Judy says:

    Have been loyal iinet customer for years. When I got switched from adsl2 to nbn, my bills went up, and service slowed down. Not happy!

    • Leo Yarnold says:

      Hi Judy,

      We’d love to help out with this!

      Would you mind getting in touch with us via with your details? Mention your post here and we’ll then locate your account and do our best to lend a hand.

      – Leo

  4. Mark M says:

    So what happens if the new address:
    a) does not yet have NBN available?
    b) has NBN in the street, but has never been connected and is now disconnected due to the 18 month to connect time expiring?
    c) is on Skymuster

    Guess you may have picked the wrong house to move to?

    • Leo Yarnold says:

      Hey Mark,

      Yikes, that’s an interesting one!

      Ok, let’s give this a whirl.

      a) If there’s no NBN available, then it would be a case of searching for alternative connections, such as ADSL, Mobile broadband, cable or other connections.

      b) In this case, as the 18 month connection window would’ve passed, it would be a case of seeing what NBN connections are listed for the area, or what non-copper based connections are available. Usually, you may have NBN FTTN or NBN Wireless.

      c) If the premises is already on Sky Muster, it’s still worth checking what else may be available. Some areas that were on Sky Muster are now able to be serviced by NBN Wireless, for instance.

      – Leo

  5. Gino says:

    hello iinet nbn TEAM I have been with iinet for almost 8 years and really did not have an issue, and I am getting ready for NBN for my new premises and reading all the comments I am getting a bit worried, as instructed by iinet that I need to register for NBN new premises, I have done this and paid $600.00 to NBN to connect, I got a reply from them on the 26 March 2019 saying that they will notify me within 2 working days as of today 1 April have not heard from NBN or the iinet NBN team as I did cc with all my attachments of the plans of my new premises as instruct by the NBN new developments team and developer liason at NBN . As I desperately need NBN and a phone connection for my new premises as I will be moving in 3 weeks. So I am hoping with my comments someone in iinet can look into my emails that I have sent or contact NBN and see were my application to connect is at.

    • Leo Yarnold says:

      Hi Gino!

      We can have this chased up for you. We’ve had to edit your post to protect staff member privacy, but we can step in and have this taken care of.

      Would you mind getting in touch via with your details, so we can locate your account and have this sorted out? Thanks!

      – Leo