iiNet is pretty well known for their offering of unique and quirky free content. Making it available to our customers comes from a dedicated group of nine people who constantly scout around for new things to add to our Freezone, fetchtv or our 3FL gaming site. My job is to keep all these things in check and spread the news to customers and across the business whenever we have something new and exciting.
While I wouldn’t mind a bit of regularity to my job, the fast-paced and unpredictable path each day takes can be very rewarding. This week for instance, I’ve been rushing around to ensure we’re able to get Manchester United Live to air on fetchtv. This has meant making sure all is in place technically with fetchtv and that our team is happy with the new channel. The next thing on the list is organising emails to be sent to 40,000 customers eligible for fetchtv. The other area we worked through this week, in conjunction with the Communications Team, was getting our brand new fetchtv newsletter out to fetchtv subscribers. ‘On the box’ provides our customers with all the latest information on the greatest movies, channels and tips for their fetch service.
For the most part I’m pretty sure what my day will encompass and how much time I’ll have to get things done, but more often than not we’ll have an opportunity presented to us that we need to get onto immediately. So everything else takes a back seat for a little while. But if we didn’t work like that we couldn’t, without warning, give you live streaming of something like the Miss Universe parades, live concerts and sporting events– so the system works.
But that’s just one piece of the puzzle. Soon I’ll be coordinating with the content team members looking after fetchtv and the third-party FetchTV stakeholders to develop a new interface for the set top box. With all of our ideas up in the air we will be working with FetchTV to create an even better customer experience by integrating iiNet products with the services such as online vault and VOIP.
Currently we have our developers working on the technical side of things and our creative heads thinking up cool things to put on the new fetchtv. Things like fetchtv news, news feeds, weather and horoscopes will be live soon.
Shortly, I will be heading off for the fetchtv road show (visiting all the iiNet offices to show everyone all the new features) which will take up quite a bit of my time though. So before I head out to the wide open spaces I need to check in with Scott Rose who looks after the 3FL gaming network and make sure he’s keeping it filled with up-to-date gaming content on a daily basis, check in with Garth Haseldine and his team working on the Freezone and ensure our ideas to stream live music concerts, award shows and sporting events are ready to be put into play. And most of all make sure we are on track for our big plans with fetchtv.
I’ll admit my job is probably one of the cooler ones. Spending my time thinking about television, music and movies is a brilliant way to spend most of my day. If you’d like to see some of the cool stuff my team and I pull together for iiNet, check out the Freezone, fetchtv and 3FL – there’s bound to be something on there you like.